Get the most out of your staff by sending them home
Mie-Yun Lee, Editorial Director, BuyerZone.com
March 20, 2001
As your favorite employee walks in an hour late, looking a little haggard from his nightmarish
commute, he looks at you and says, "Either I work from home, or I quit." You hope he's
not serious. Isn't working from home an oxymoron?
Actually, no. In fact, telecommuting grew at a rate of over 20 percent from 1999 to
2000, according to the International Telework Association and Council (www.telecommute.org),
a nonprofit that provides education and research about telecommuting.
Some people, especially ones who primarily work with information - analyzing, writing,
or editing - are often able to work more productively on their own time, without the
distractions of the office.
And if your staff begins to outgrow your office space, allowing a couple of employees
to work from home on alternate days and to share their in-office workspace could ease
the congestion. You may also have an easier time hanging on to valuable employees and
attracting job candidates if you offer them the flexibility of working from home.
If you're ready to implement a telecommuting program, here's what you need to do to
get started. Ask your employee to set up a separate work area at home so he or she is
not working off the kitchen table or the sofa.
While there are no government policies about who pays for the initial setup of a home
office, which generally includes a desk, ergonomic office chair, computer, Internet access,
printer, phone, and perhaps a file cabinet, you should address this with your employees
from the outset.
Except when hazardous materials, equipment, or processes are involved, the Occupational
Safety and Health Administration (OSHA) does not hold you liable for work activities
and work conditions in employees' home offices, nor does it expect you to conduct inspections
of home workspaces.
Nonetheless, as a responsible employer, you should educate your employees on how to
construct an ergonomic workspace. Draw up a telecommuting agreement that covers health
and security concerns so both you and your employees are clear about each other's responsibilities.
If you expect employees to dial in to the company network or to take work calls at
home, explore paying for a second phone line and for Internet service. See if your company
phone system can automatically forward calls to workers' home numbers on days they work
remotely.
If corporate security is an issue, consider getting a Virtual Private Network (VPN)
connection, which lets off-site workers connect to the company network securely through
the Internet. A VPN appliance that can handle up to 50 users simultaneously costs about
$3,500.
Typically, letting an employee telecommute one to three days a week works best. Otherwise,
there may be an overall drop in productivity and effective communication if the employee
doesn't have a couple of days to meet face to face with co-workers.
Given the rising popularity of telecommuting, it may be wise not to clutch certain
employees too close to your chest - and let them work out of their homes on occasion.