Take a look at long distance
Mie-Yun Lee, Editorial Director, BuyerZone.com
May 15, 2003
When looking for a long distance carrier, most businesses start by comparing the per-minute
rates. While that can work as a first level of comparison, just make sure you are comparing
the right rates.
Usually, long distance providers will tout their interstate calling rates. That should
be fine if most of your long distance bill is spent on calls to other states. However,
if your calls are to locations in your state, you should focus on the intrastate rate
instead.
To find the plan that best suits your business, first understand your calling patterns.
Examine your last typical phone bill. Break out how many of your calling minutes are
for local, domestic long distance, or international phone calls. In addition, take note
of other calling services you currently use or will need such as calling cards or toll
free calls. You can then take this analysis and apply it against the various calling
plans you are considering.
Do not forget other factors - often overlooked - that can have a significant impact
on your final bill: common charges, monthly charges, minimum billing requirements and
phone directory fees.
Common charges, which are fees that the long distance companies need to pay the government,
can often boost your final phone bill quite significantly. While it is required for the
carrier to pay these fees, the FCC does not require the carriers to put any charges on
your telephone bill. As a result, you will see fees vary. The Universal Service Fund
fee typically ranges from 6 percent to 12 percent of the cost of your calls, and the
Presubscribed Interexchange Carrier Charge or the PICC fee usually runs about $3 per
phone line.
In addition, long distance carriers may charge a monthly fee or require a minimum monthly
spending limit in order to qualify for the rates they promote. To be on the safe side,
your calling volume should be at least 15 percent above any required minimum to ensure
that you get the offered, low per-minute rate.
Finally, telephone directory assistance fees have crept up considerably in recent years.
With some carriers charging over a dollar per call, this can be a significant charge
if your staff often needs to look up a phone number. Have them use the Internet instead
whenever possible to save on fees.
While each plan varies in terms of minimums and fees, I have seen rates as low as 3.75
cents a minute. Be aggressive when it comes to asking for discounts. Some long distance
providers will reduce your per-minute rate by 5 percent, for example, if you pay by credit
card.
You should also consider additional services you might want. Some long-distance companies
offer toll-free service, for example, at no additional monthly cost - you pay only for
incoming calls. Or perhaps you are interested in an "accounting" feature, which allows
you to code your calls for billing to clients.
Whatever your needs dictate, you should be aware of how the charges will all add up
before you make the final call.