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Other Buyers in New Jersey Have Requested

  • We are in need of a CRM solution whereby we are able track inbound calls, get status and assign tasks to other people internally. We need to be able to forward calls to respective areas of the business and require tier 1 support and the ability to grow an FAQ database. We will script our own solutions but we are not using CRM software and require that as part of the solution. Our plans are to be able to monitor where calls are going, how quickly they are getting resolved, and whether we are making visible improvements from month to month in how we manage call volume and problem escalations. - CEO/President/Owner, Computers/Internet/IT, Newton, NJ
  • We are a construction firm working for Verizon. The contract is to bring fiber optic to the home. Homeowners will be calling to ask questions about what is going on on their properties or their neighborhood and customers will be calling to lodge a complaint. We must respond to the call within 24 hours and resolve the complaint within 48 hours. We have to keep the average wait time to 2 minutes. We must follow with the customer within 5 business days to make certain their needs have been satisfied. - Purchasing Manager, Telecommunications, Hackensack, NJ
  • This is a new business. Call volume will be very low initially but expected to grow over time. Mainly would like orders to be taken using my website. However, I expect some additional calls will come in with various questions. For basic questions, could provide "responses" to the call center. However, for all others, would like email or call messages sent to me. Shared agents are fine, but would like to have a dedicated contact person for my business. - Partner/Principal, Media/Entertainment/Publishing, Basking Ridge, NJ
  • Our Company will be doing local TV advertising through local cable providers. We will be running aaproximately 50 commercials per week providing the consumer with a Toll Free number to call to purchase the product. Our needs will primarily be for Order taking/sales & Credit Card processing. We would like to get some additional information on your direct mail and product fulfillment services as well. - Partner/Principal, Other Retail, Eatontown, NJ
  • We are a technology development company and we have a wireless application, (a version of which is currently sold by Sprint-Nextel), which we are planning to sell directly to end-users. We would want the ability to simply train product support reps in how to access and use the application so they could help a customer use it or a distributor sell it. - Other, Other Business Services, Bloomfield, NJ
  • We are launching a new business unit in March 2004 and will need inbound customer support via an 800 contact number. We are unsure at this point what the volume of inbound calls will be but it will grow with time. Our service will be primarily supported via the internet but we wish to have a "live contact" to use as well during regular office hours. - Sales - MGR, Other Business Services, Medford, NJ
  • Company provides a risk management system to primarily hospitals. Call would relate to our software and in almost all case would involve either taking a message or contacting someone within the company.We have 24 hour support times but in most cases help desks at the hospitals do not work 24 hours so we do not expect many calls. - CFO, Health Care, Princeton, NJ
  • We take online orders and then customers are sent to a members area. Many times customers delete or lose their information. I need customer service to ask for proof of purchase, then if the person does send receipt, verify receipts and then send access. Just that type of normal customer service. - CEO/President/Owner, Other Business Services, Lavallette, NJ
  • We provide a wide range of computers, computer parts, networking / pc systems, laptops, memory, monitors, parts and accessories, tech support, web design/hosting, networking services and IT solutions essential for small businesses to compete in today's high tech environmen - CEO/President/Owner, Computers/Internet/IT, Spotswood, NJ
  • Providing info to subscribers. How to upload files, cancel a subscription, report a billing error, etc.Hard to estimate the number of calls. There would be a on average 100,000 subscribers. I'm assuming about 10 percent of them would need some assistance - CFO, Real Estate, Bridgewater, NJ
  • We sell bath and beauty products through a network of people doing: Party Plans and Individual One-on-one sales. They need to be able to sell through our website and by having people call in orders using the salespersons'ID number. - Partner/Principal, Other Retail, Ringwood, NJ
  • We are a trade group. Individual will proactively call and operator will interview person/fill out an application to determine callers program eligibility. If caller is eligible, call center will mail appropriate form to caller. - Consultant, Government, Ocean, NJ
  • We are a computer peripheral distributor. We need to establish a call center in US for our product. As of this point we are not exact on the requirement of call center and would like to know the details of services. - Marketing - Manager, Other Business Services, Cranbury, NJ
  • We are a fulfillment center who will handle business hours order processing for a web site. We need an off-hours solution to take order inquiries. We currently get 1900 calls a month, 14% are weekends and off hours. - Marketing - VP, Pharmaceuticals, Mercerville, NJ
  • We are a packaging company. We will need:Database MaintainanceIncoming Call order processingInternet order processingBusiness Reply card order processingFollow up for people who haven't ordered in # of months - Manufacturing, Manufacturing, Burlington, NJ
  • Most inbound calls are driven by direct response TV and local advertising. Calls are generated for 7 individual locations but sent to 1 call center. Must track by lead source and by individual loacation. - Consultant, Education, Pennsauken, NJ
  • We are looking for a call center that can help our non-profit accept donations - and we are looking for the same or a different company to handle credit card order taking - and to provide web support. - CFO, Non-Profit, Livingston, NJ
  • We are a church currently trying to provide a 24-Hour Anonymous Hotline for all teens (13-18); and young adults (19-28) in crisis (depression, contemplating suicide, struggling with their identity) - Administrative Assistant, Other Business Services, Cranbury, NJ
  • Just to answer calls Mon-Fri 4:30pmEST-8:00amEST and 24hr coverage on the weekend, Or Whenever calls are forwarded and to relay any suggested calls (emergency or employee call out) - Sales - Other, Transportation/Shipping, Sicklerville, NJ
  • We are looking of an outsourced call center to take inbound calls, schedule appointments and offer upsells. Operators will use remote access via citrix to our operatating system. - Marketing - VP, Hospitality/Leisure, Lyndhurst, NJ
  • Medical Device Manufacturer in search of call center to manage world wide customer request for a user manual. Request may come in one of 18 different languages. - Purchasing Manager, Manufacturing, Somerville, NJ
  • To provide a toll free phone number for members to contact for requests. Then in turn an email will be forward regarding those requests to a specified list. - Partner/Principal, Associations, Palisades Park, NJ
  • We are working as an ASI supplier to sell items to ASI distributors. In addition, we have one item which we would like to sell direct to the general public. - Partner/Principal, Manufacturing, Montville, NJ
  • I simply want a virtual office with a human being answering my customer calls so that I can retreive my messages as soon as I am finished with a client - Consultant, Consulting, Columbus, NJ
  • Parenting program consisting of series of CD's plus 420 page parenting manual to be marketed via radio, billboard, eventually television advertising. - CEO/President/Owner, Other Retail, Spring Lake, NJ
  • multiple languages.international callers.prefer a facility in NJ, north New Jerseyaccess to visit the facility by appt and with clients potentially. - MIS/Operations - VP, Other Business Services, Carlstadt, NJ
  • New e-commerce website going up next month, need toll free number to handle inbound calls, orders entry into my website, customer questions etc. - Partner/Principal, Consulting, Marlboro, NJ
  • looking to generate mortgage leads from raw data; outboung calling only, potential customers are to be transferred to a loan officer directly. - Marketing - Manager, Banking/Finance, West Orange, NJ
  • Just need someone to answer the 3 - 5 calls we get nightly after we leave the office, and weed out the stupid questions with easy answers :) - CEO/President/Owner, Information Services, Newton, NJ
  • We are a Leather apparel manufacture. We are seeking an outsource service, to answer all of out inbound calls, including roder processing. - Manufacturing - VP, Manufacturing, East Orange, NJ
  • We are a nationwide organization with members worldwide. We need a call service center to assist us with handeling our membership drive. - MIS/Operations - VP, Non-Profit Organization, Jersey City, NJ
  • We are looking for call centers based in middle east who can provide us agents who can speak fluent Arabic and decent English. - CEO/President/Owner, Telecom/Utilities, South Plainfield, NJ
  • i need a quote on a per call basis for calls lasting 2-3 mins by savy customers who want to place orders through the website - Marketing/Public Relations, Retail, Marlboro, NJ
  • We are a benefits consulting company and receive calls from employees with regards to the Health benefits, COBRA benefits. - Consultant, Consulting, Moorestown, NJ
  • It's available to send detail requirement by email.Please contact me by email first, then I want to receive estimate. - General Manager, Other Wholesale, Lyndhurst, NJ
  • I am going to be running an infomercial and need services to take incoming phone calls and credit card payments... - Partner/Principal, Other Retail, Somerdale, NJ
  • Health Consulting Co. requires appointment setting from lead bank to initiate the application process. - Marketing - VP, Insurance, Sea Bright, NJ
  • Product fulfillment is NOT an absolute requirement - we can easily find a third party to handle that. - Partner/Principal, Health Care, Elmwood Park, NJ
  • We need appointments set up for our sales representatives to show homeowners security systems - CEO/President/Owner, Other Retail, Little Falls, NJ
  • answering and taking message. I would like to have a copy of messages at the end of the day. - CEO/President/Owner, Consulting, Swedesboro, NJ
  • basic call answering and message taking service. messages sent to a cell phone text message - CEO/President/Owner, Computers - Hardware, wall, NJ
  • We are a direct response compnay selling a weight loss product our main media is radio. - General Manager, Other Business Services, Westwood, NJ
  • Receive faxes and phone call and input data to a web based registration application - MIS/Operations - VP, Pharmaceuticals, Wood Ridge, NJ
  • Foreign language support is an option. Prefer onshore (US) only operations. - CEO/President/Owner, Computers/Internet/IT, Flemington, NJ
  • We are a consulting firm. This is for a client in Boca Raton, Florida - CEO/President/Owner, Consulting, Princeton Junction, NJ
  • Answer phone during normal business hoursTake orders via credit card - CEO/President/Owner, Other Business Services, Ramsey, NJ
  • The products are weight loss and smoking hypnotherapy products. - Marketing - VP, Other Business Services, Marlton, NJ
  • We are real estate investors that require confidential services - CEO/President/Owner, Real Estate, West Orange, NJ
  • Product (84 different vitamin products)pick, pack and ship. - CEO/President/Owner, Other Business Services, Springfield, NJ
  • We do not want the people on hold more than 1 minute. - Engineer/Programmer, Other Business Services, Sussex, NJ
  • We are in need of a CRM solution whereby we are able track inbound calls, get status and assign tasks to other people internally. We need to be able to forward calls to respective areas of the business and require tier 1 support and the ability to grow an FAQ database. We will script our own solutions but we are not using CRM software and require that as part of the solution. Our plans are to be able to monitor where calls are going, how quickly they are getting resolved, and whether we are making visible improvements from month to month in how we manage call volume and problem escalations. - CEO/President/Owner, Computers/Internet/IT, Newton, NJ
  • We are a construction firm working for Verizon. The contract is to bring fiber optic to the home. Homeowners will be calling to ask questions about what is going on on their properties or their neighborhood and customers will be calling to lodge a complaint. We must respond to the call within 24 hours and resolve the complaint within 48 hours. We have to keep the average wait time to 2 minutes. We must follow with the customer within 5 business days to make certain their needs have been satisfied. - Purchasing Manager, Telecommunications, Hackensack, NJ
  • This is a new business. Call volume will be very low initially but expected to grow over time. Mainly would like orders to be taken using my website. However, I expect some additional calls will come in with various questions. For basic questions, could provide "responses" to the call center. However, for all others, would like email or call messages sent to me. Shared agents are fine, but would like to have a dedicated contact person for my business. - Partner/Principal, Media/Entertainment/Publishing, Basking Ridge, NJ
  • Our Company will be doing local TV advertising through local cable providers. We will be running aaproximately 50 commercials per week providing the consumer with a Toll Free number to call to purchase the product. Our needs will primarily be for Order taking/sales & Credit Card processing. We would like to get some additional information on your direct mail and product fulfillment services as well. - Partner/Principal, Other Retail, Eatontown, NJ
  • We are a technology development company and we have a wireless application, (a version of which is currently sold by Sprint-Nextel), which we are planning to sell directly to end-users. We would want the ability to simply train product support reps in how to access and use the application so they could help a customer use it or a distributor sell it. - Other, Other Business Services, Bloomfield, NJ
  • We are launching a new business unit in March 2004 and will need inbound customer support via an 800 contact number. We are unsure at this point what the volume of inbound calls will be but it will grow with time. Our service will be primarily supported via the internet but we wish to have a "live contact" to use as well during regular office hours. - Sales - MGR, Other Business Services, Medford, NJ
  • Company provides a risk management system to primarily hospitals. Call would relate to our software and in almost all case would involve either taking a message or contacting someone within the company.We have 24 hour support times but in most cases help desks at the hospitals do not work 24 hours so we do not expect many calls. - CFO, Health Care, Princeton, NJ
  • We take online orders and then customers are sent to a members area. Many times customers delete or lose their information. I need customer service to ask for proof of purchase, then if the person does send receipt, verify receipts and then send access. Just that type of normal customer service. - CEO/President/Owner, Other Business Services, Lavallette, NJ
  • We provide a wide range of computers, computer parts, networking / pc systems, laptops, memory, monitors, parts and accessories, tech support, web design/hosting, networking services and IT solutions essential for small businesses to compete in today's high tech environmen - CEO/President/Owner, Computers/Internet/IT, Spotswood, NJ
  • Providing info to subscribers. How to upload files, cancel a subscription, report a billing error, etc.Hard to estimate the number of calls. There would be a on average 100,000 subscribers. I'm assuming about 10 percent of them would need some assistance - CFO, Real Estate, Bridgewater, NJ
  • We sell bath and beauty products through a network of people doing: Party Plans and Individual One-on-one sales. They need to be able to sell through our website and by having people call in orders using the salespersons'ID number. - Partner/Principal, Other Retail, Ringwood, NJ
  • We are a trade group. Individual will proactively call and operator will interview person/fill out an application to determine callers program eligibility. If caller is eligible, call center will mail appropriate form to caller. - Consultant, Government, Ocean, NJ
  • We are a computer peripheral distributor. We need to establish a call center in US for our product. As of this point we are not exact on the requirement of call center and would like to know the details of services. - Marketing - Manager, Other Business Services, Cranbury, NJ
  • We are a fulfillment center who will handle business hours order processing for a web site. We need an off-hours solution to take order inquiries. We currently get 1900 calls a month, 14% are weekends and off hours. - Marketing - VP, Pharmaceuticals, Mercerville, NJ
  • We are a packaging company. We will need:Database MaintainanceIncoming Call order processingInternet order processingBusiness Reply card order processingFollow up for people who haven't ordered in # of months - Manufacturing, Manufacturing, Burlington, NJ
  • Most inbound calls are driven by direct response TV and local advertising. Calls are generated for 7 individual locations but sent to 1 call center. Must track by lead source and by individual loacation. - Consultant, Education, Pennsauken, NJ
  • We are looking for a call center that can help our non-profit accept donations - and we are looking for the same or a different company to handle credit card order taking - and to provide web support. - CFO, Non-Profit, Livingston, NJ
  • We are a church currently trying to provide a 24-Hour Anonymous Hotline for all teens (13-18); and young adults (19-28) in crisis (depression, contemplating suicide, struggling with their identity) - Administrative Assistant, Other Business Services, Cranbury, NJ
  • Just to answer calls Mon-Fri 4:30pmEST-8:00amEST and 24hr coverage on the weekend, Or Whenever calls are forwarded and to relay any suggested calls (emergency or employee call out) - Sales - Other, Transportation/Shipping, Sicklerville, NJ
  • We are looking of an outsourced call center to take inbound calls, schedule appointments and offer upsells. Operators will use remote access via citrix to our operatating system. - Marketing - VP, Hospitality/Leisure, Lyndhurst, NJ
  • Medical Device Manufacturer in search of call center to manage world wide customer request for a user manual. Request may come in one of 18 different languages. - Purchasing Manager, Manufacturing, Somerville, NJ
  • To provide a toll free phone number for members to contact for requests. Then in turn an email will be forward regarding those requests to a specified list. - Partner/Principal, Associations, Palisades Park, NJ
  • We are working as an ASI supplier to sell items to ASI distributors. In addition, we have one item which we would like to sell direct to the general public. - Partner/Principal, Manufacturing, Montville, NJ
  • I simply want a virtual office with a human being answering my customer calls so that I can retreive my messages as soon as I am finished with a client - Consultant, Consulting, Columbus, NJ
  • Parenting program consisting of series of CD's plus 420 page parenting manual to be marketed via radio, billboard, eventually television advertising. - CEO/President/Owner, Other Retail, Spring Lake, NJ
  • multiple languages.international callers.prefer a facility in NJ, north New Jerseyaccess to visit the facility by appt and with clients potentially. - MIS/Operations - VP, Other Business Services, Carlstadt, NJ
  • New e-commerce website going up next month, need toll free number to handle inbound calls, orders entry into my website, customer questions etc. - Partner/Principal, Consulting, Marlboro, NJ
  • looking to generate mortgage leads from raw data; outboung calling only, potential customers are to be transferred to a loan officer directly. - Marketing - Manager, Banking/Finance, West Orange, NJ
  • Just need someone to answer the 3 - 5 calls we get nightly after we leave the office, and weed out the stupid questions with easy answers :) - CEO/President/Owner, Information Services, Newton, NJ
  • We are a Leather apparel manufacture. We are seeking an outsource service, to answer all of out inbound calls, including roder processing. - Manufacturing - VP, Manufacturing, East Orange, NJ
  • We are a nationwide organization with members worldwide. We need a call service center to assist us with handeling our membership drive. - MIS/Operations - VP, Non-Profit Organization, Jersey City, NJ
  • We are looking for call centers based in middle east who can provide us agents who can speak fluent Arabic and decent English. - CEO/President/Owner, Telecom/Utilities, South Plainfield, NJ
  • i need a quote on a per call basis for calls lasting 2-3 mins by savy customers who want to place orders through the website - Marketing/Public Relations, Retail, Marlboro, NJ
  • We are a benefits consulting company and receive calls from employees with regards to the Health benefits, COBRA benefits. - Consultant, Consulting, Moorestown, NJ
  • It's available to send detail requirement by email.Please contact me by email first, then I want to receive estimate. - General Manager, Other Wholesale, Lyndhurst, NJ
  • I am going to be running an infomercial and need services to take incoming phone calls and credit card payments... - Partner/Principal, Other Retail, Somerdale, NJ
  • Health Consulting Co. requires appointment setting from lead bank to initiate the application process. - Marketing - VP, Insurance, Sea Bright, NJ
  • Product fulfillment is NOT an absolute requirement - we can easily find a third party to handle that. - Partner/Principal, Health Care, Elmwood Park, NJ
  • We need appointments set up for our sales representatives to show homeowners security systems - CEO/President/Owner, Other Retail, Little Falls, NJ
  • answering and taking message. I would like to have a copy of messages at the end of the day. - CEO/President/Owner, Consulting, Swedesboro, NJ
  • basic call answering and message taking service. messages sent to a cell phone text message - CEO/President/Owner, Computers - Hardware, wall, NJ
  • We are a direct response compnay selling a weight loss product our main media is radio. - General Manager, Other Business Services, Westwood, NJ
  • Receive faxes and phone call and input data to a web based registration application - MIS/Operations - VP, Pharmaceuticals, Wood Ridge, NJ
  • Foreign language support is an option. Prefer onshore (US) only operations. - CEO/President/Owner, Computers/Internet/IT, Flemington, NJ
  • We are a consulting firm. This is for a client in Boca Raton, Florida - CEO/President/Owner, Consulting, Princeton Junction, NJ
  • Answer phone during normal business hoursTake orders via credit card - CEO/President/Owner, Other Business Services, Ramsey, NJ
  • The products are weight loss and smoking hypnotherapy products. - Marketing - VP, Other Business Services, Marlton, NJ
  • We are real estate investors that require confidential services - CEO/President/Owner, Real Estate, West Orange, NJ
  • Product (84 different vitamin products)pick, pack and ship. - CEO/President/Owner, Other Business Services, Springfield, NJ
  • We do not want the people on hold more than 1 minute. - Engineer/Programmer, Other Business Services, Sussex, NJ

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