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Other Buyers in Tennessee Have Requested

  • Current Process and Need:We have 2 groups at the company that this solution would serve. One group is the Store help desk function in our tech services organization. Today, calls come into this group from our retail stores. Call volume is approximately 10,000 14,500 per month with most calls being resolved over the phone. The work group is made up of 816 techs and 3 supervisors. The group provides service 24/7/365 days a year. The 1st shift usually has 6 to 8 employees, with 4 to 5 on the 2nd shift and 3 to 4 people on the third shift employees. Store needs are paramount and we wis... - General Manager, Retail, Knoxville, TN
  • We do resort housekeeping nationwide. We are looking at rolling out a new offering to the guests that stay at the resorts we service. We will offer them an 800 number to which they can call and answer satisfaction questions regarding the cleanliness of their room. One of the telephony options would forward their call to the answering service. The answering service would take the "STAY ID" and any comments from the caller. Mastercorp would provide a website in which the answering service could enter the "STAY ID" and determine the hierarchy of who should be called. The answering serv... - MIS/IT, Other Business Services, Crossville, TN
  • Money Network provides debit payroll cards through employers. We take cardholder calls relating to lost, stolen, damaged cards, forgotten PINs, PIN changes, transaction disputes and general card usage and program functionality. Most calls cover a very limited range of questions. We are subject to extream spikes in call volume caused by paydays and mass enrollment/activations for new clients. Must have Spanish CSR capability as well as connections to other languages. Limited degree of product fulfillment of replacement debit cards and other program material. - Purchasing Manager, Banking/Finance, Memphis, TN
  • Produce healthcare specific educational videos for use in hospitals, nursing schools, etc. We are inquiring about utilizing a call center to generate qualified leads and then our customer service representatives will do all follow up. So if the call center makes cold calls from our database provided and sends us requests for catalogs/materials or programs, we will take it from there. - Marketing - VP, Education, Nashville, TN
  • StrategyCorps provides value-added enhancements to banks to apply to their personal checking accounts. One of these enhancements is payment card protection for lost/stolen payment cards.We are looking for a customer service call center to process lost/stolen cards and answer general questions about our other enhancements. - Partner/Principal, Other Retail, Brentwood, TN
  • We wish to collect orders for a free product. Orders need to be taken in both English and U.S. Spanish (Mexican-, Cuban-, Puerto Rican-derived Spanish).No fulfillment necessary. We merely wish call center to collect names, addresses and other information about the callers, all of whom should be small businesses. - CEO/President/Owner, Manufacturing, Nashville, TN
  • I am in need of an answering service to answer all inbound calls. There is a small number of calls per month, but we need the coverage. We will need basic answering service, but if the customer wants to sign up for our service, then possibly gather more information (but not required). - CEO/President/Owner, Entertainment/Media, Ooltewah, TN
  • I'd be interested in the following:Answering calls for a three month period from folks who want to register for a training event. The number of calls would total approximately 100-200 over the 3-month period. If order-taking is an option, I'd like information about that as well. - Partner/Principal, Consulting, Knoxville, TN
  • Caris Healthcare (hospice service) has 10 locations in Tennessee. We need after hours answering service from 5pm until 8am EST. The center would need to patch the call to the nurse on-call and remain on the line until the patient and nurse are connected. - CEO/President/Owner, Health Care, Knoxville, TN
  • After FAQ information from me the caller can press "0" to speak with an operator who will ask them a small list of questions and take their information and email me. - CEO/President/Owner, Real Estate, Powell, TN
  • Anticipate starting a call center inhouse in the next month or so. As volume increases we will need to outsource. Need quotes from Memphis, TN based companies. - MIS/IT, Biotech/Pharmaceuticals, Memphis, TN
  • Self-started publishing company which is only going to be marketing one book to begin. Direct sales only--phone and web orders. - Marketing - VP, Publishing/Info Services, Memphis, TN
  • answering phones and talking messages when the office is occassionally closed for a short period of time, not over 2 hours. - Receptionist, Legal, Sevierville, TN
  • We are a film and video company and will be selling a health seminar on a national televsion program. - CEO/President/Owner, Entertainment/Media, Gallatin, TN
  • I just need some one to answer the phone and take vacation bookings-Just like a hotel- - Sales - Other, Real Estate, Gatlinburg, TN
  • take calls.. act like you work at my office.. send me answers to provided questions.. - CEO/President/Owner, Other Business Services, Knoxville, TN
  • Only take names and address of callers, input them into our website. - Consultant, Consulting, Nashville, TN
  • Inbound Dish Network sales - CEO/President/Owner, Equipment Sales & Service, Ooltewah, TN
  • Shipping Service - Partner/Principal, Transportation/Shipping, Brentwood, TN
  • follow up - Marketing - VP, Other Business Services, Chattanooga, TN
  • Current Process and Need:We have 2 groups at the company that this solution would serve. One group is the Store help desk function in our tech services organization. Today, calls come into this group from our retail stores. Call volume is approximately 10,000 14,500 per month with most calls being resolved over the phone. The work group is made up of 816 techs and 3 supervisors. The group provides service 24/7/365 days a year. The 1st shift usually has 6 to 8 employees, with 4 to 5 on the 2nd shift and 3 to 4 people on the third shift employees. Store needs are paramount and we wis... - General Manager, Retail, Knoxville, TN
  • We do resort housekeeping nationwide. We are looking at rolling out a new offering to the guests that stay at the resorts we service. We will offer them an 800 number to which they can call and answer satisfaction questions regarding the cleanliness of their room. One of the telephony options would forward their call to the answering service. The answering service would take the "STAY ID" and any comments from the caller. Mastercorp would provide a website in which the answering service could enter the "STAY ID" and determine the hierarchy of who should be called. The answering serv... - MIS/IT, Other Business Services, Crossville, TN
  • Money Network provides debit payroll cards through employers. We take cardholder calls relating to lost, stolen, damaged cards, forgotten PINs, PIN changes, transaction disputes and general card usage and program functionality. Most calls cover a very limited range of questions. We are subject to extream spikes in call volume caused by paydays and mass enrollment/activations for new clients. Must have Spanish CSR capability as well as connections to other languages. Limited degree of product fulfillment of replacement debit cards and other program material. - Purchasing Manager, Banking/Finance, Memphis, TN
  • Produce healthcare specific educational videos for use in hospitals, nursing schools, etc. We are inquiring about utilizing a call center to generate qualified leads and then our customer service representatives will do all follow up. So if the call center makes cold calls from our database provided and sends us requests for catalogs/materials or programs, we will take it from there. - Marketing - VP, Education, Nashville, TN
  • StrategyCorps provides value-added enhancements to banks to apply to their personal checking accounts. One of these enhancements is payment card protection for lost/stolen payment cards.We are looking for a customer service call center to process lost/stolen cards and answer general questions about our other enhancements. - Partner/Principal, Other Retail, Brentwood, TN
  • We wish to collect orders for a free product. Orders need to be taken in both English and U.S. Spanish (Mexican-, Cuban-, Puerto Rican-derived Spanish).No fulfillment necessary. We merely wish call center to collect names, addresses and other information about the callers, all of whom should be small businesses. - CEO/President/Owner, Manufacturing, Nashville, TN
  • I am in need of an answering service to answer all inbound calls. There is a small number of calls per month, but we need the coverage. We will need basic answering service, but if the customer wants to sign up for our service, then possibly gather more information (but not required). - CEO/President/Owner, Entertainment/Media, Ooltewah, TN
  • I'd be interested in the following:Answering calls for a three month period from folks who want to register for a training event. The number of calls would total approximately 100-200 over the 3-month period. If order-taking is an option, I'd like information about that as well. - Partner/Principal, Consulting, Knoxville, TN
  • Caris Healthcare (hospice service) has 10 locations in Tennessee. We need after hours answering service from 5pm until 8am EST. The center would need to patch the call to the nurse on-call and remain on the line until the patient and nurse are connected. - CEO/President/Owner, Health Care, Knoxville, TN
  • After FAQ information from me the caller can press "0" to speak with an operator who will ask them a small list of questions and take their information and email me. - CEO/President/Owner, Real Estate, Powell, TN
  • Anticipate starting a call center inhouse in the next month or so. As volume increases we will need to outsource. Need quotes from Memphis, TN based companies. - MIS/IT, Biotech/Pharmaceuticals, Memphis, TN
  • Self-started publishing company which is only going to be marketing one book to begin. Direct sales only--phone and web orders. - Marketing - VP, Publishing/Info Services, Memphis, TN
  • answering phones and talking messages when the office is occassionally closed for a short period of time, not over 2 hours. - Receptionist, Legal, Sevierville, TN
  • We are a film and video company and will be selling a health seminar on a national televsion program. - CEO/President/Owner, Entertainment/Media, Gallatin, TN
  • I just need some one to answer the phone and take vacation bookings-Just like a hotel- - Sales - Other, Real Estate, Gatlinburg, TN
  • take calls.. act like you work at my office.. send me answers to provided questions.. - CEO/President/Owner, Other Business Services, Knoxville, TN
  • Only take names and address of callers, input them into our website. - Consultant, Consulting, Nashville, TN
  • Inbound Dish Network sales - CEO/President/Owner, Equipment Sales & Service, Ooltewah, TN
  • Shipping Service - Partner/Principal, Transportation/Shipping, Brentwood, TN
  • follow up - Marketing - VP, Other Business Services, Chattanooga, TN

Tennessee (TN) Call Centers

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