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Call Center Services

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1. Are you looking for Inbound Call Center or Outbound Telemarketing Services? * Note: The Call Center Services we connect you with deal exclusively with inbound calls. For Outbound Telemarketing Services, please choose the appropriate answer option below.
2. How many inbound calls and/or inquiries do you expect to outsource monthly? *
3. When do you want to begin using call center services? *
4. What is your estimated annual budget for outsourced call center services? *
5. What are the primary functions you need a call center to perform? *
(please check all that apply)
6. What type of call center outsourcing coverage do you need? *
7. What additional call center services would you like provided? [Optional]
(please check all that apply)
8. What is your zip code? * (We only serve U.S. businesses at this time.)
9. What is your email address? * (e.g. john@example.com)
10. Please describe any special features or additional information about your request. [Optional]
NOTE: There is a 1,000 character limit for this answer.
(example answers)
  • Agents would simply ask caller 1-2 questions and forward the call to rep. The service needs to be scalable over time and possibly within a given day. No heavy accents of any kind, please.
  • Answer calls, take messages or send to voicemail. Schedule appointments online.
  • Answer medical clinic calls during evening and weekend hours. Page physician on-call or direct the call to designated phone number.
  • Answer phone, take name, number, facility name and Message for technician
  • Answer questions regarding a consumer product. Product detail will be provided
  • Basic off hours call center help desk. We have a basic script. All level 2 calls will be escalated to a tech with a pager. 6-10 calls per evening, 7 days a week, 365 days a year. Reporting needed is very minimal.
  • Basically take a message unless providing simple answers to questions is available.
  • Bilingual ( Spanish and English )
  • Business hours - answer and email messages in within 5 minutes of message. After hours - Consolidate messages and email next business day.
  • Call forwarding and conference calls
  • Communication skills Computer literacy
  • Data collecting from inbound callers - e.g., name, phone numbers, e-mail addresses, degrees.
  • Dental practice: Route incoming calls; Registered & emergency patients direct to office. New patients and inquiries; Track- Where they heard of us, keep log of contact info & referral source, then route new customers to office. Absolute minimum hold time. Always cheerful & professional attendants.
  • Fill out service request form and email out to technician for response. Only required to provide overflow coverage during business hours but full coverage after hours and on weekends.
  • Forward calls to various people within the company. Voicemail when calls come in outside normal business hours. Email notification of voicemail message.
  • Hello, I'm looking for a service in which my clients can call a phone number and have their issues transposed into a support ticket.
  • I am looking for a call center to take orders for a product that will be aired on television in select markets. I am looking to pay a commission of each order taken. Product price with shipping and handling is $20. Commission rate is: 20%. Please only respond if this is something your call center can accommodate.
  • I am not looking to outsource, I need a computer software that will allow me to take inbound calls as an answer/messaging service and/or schedule appointments
  • I am shopping for answering service for my TAC/professional services department and trying to find out what kind of services do you offer for customer support depts. In our case, customer will call in the 800 number whenever they have any issue with the system/application. Your rep need to collect the basic details i.e. name of the customer, location, company name, what kind of issue. He will then need to raise a ticket in our sales force CRM online and also notify the person who is responsible for that account at that time of the day (those detail will be provided by us). Initial call volume will be low but slowly it will grow up. I don't expect more that couple of calls a day to start with
  • I currently use direct mail to generate lead for loan modifications and I need a company that is bilingual and able to get basic information.
  • I need agents/a call center that can support an online wine club where subscribers get monthly shipments of wine sent to them in the USA. Ideally, it needs to integrate w/net suite ecommerce platform
  • I need someone to take call 7days a week and patch those calls to our agents. I need to have it working today
  • I would also be interested in a call center that would do direct calling to possible clients.
  • Live operator with custom greeting and custom responses
  • Looking for a per call cost for a customer service line.
  • In need of a low abandon rate, short to no hold times.
  • Mainly looking for International call center services. Wanting to expand to all Countries ASAP.
  • National firm with clients in 5 time zones
  • Need dedicated representatives competent in speaking with clients who might call in a crisis (mental health field)
  • Reading scripts, depending on what callers are looking for I am a therapist and am thinking about replacing my current assistant with someone virtual who can get the job done in an effective manner. I also need someone who is familiar with using infusion soft
  • This will be a temporary service for one to two months until new office is complete and staffed.
  • We air a one hour show on direct TV on Saturday nights. Product and services are sold on these shows. Looking for pricing for taking inbound calls and orders.
  • We are looking to start a pilot ASAP of a lead qualification service for law firms. The call center would need to qualify the individual looking for legal services, match them up with the appropriate lawyer (based on business rules) and then transfer the caller to the law firm. Qualification of emails would also be included.
  • We need an overflow call center during the hours of 11am-1:30pm EST Monday through Friday to assist with inbound sales calls.
  • We need our phone answered after hours on weekends and on holidays to assist towing clients. We will need you to contact the driver on call to dispatch the information and provide a log of phone calls to the office via fax or e-mail daily even if there was no activity
  • We will provide a script to schedule the interview appointment. We would like for the appointment to be added to our online schedule for the offices to view.
  • We would need upkeep of our "care line" - a log that records the product, complaint, suggestion, praise, etc.
  • Looking for a call service for our work from home employees
  • Would like to outsource all of our reservations and some minor customer service for a 100 unit condo-hotel.
  • Akron OH 44301 - 44328
  • Albany NY 12201 - 12261
  • Albuquerque NM 87101 - 87199
  • Allentown PA 18101 - 18109
  • Amarillo TX 79101 - 79124
  • Anchorage AK 99501 - 99540
  • Ann Arbor MI 48103 - 48113
  • Asheville NC 28801 - 28816
  • Atlanta GA 30301 - 31107
  • Austin TX 78701 - 78789
  • Baltimore MD 21201 - 21290
  • Baton Rouge LA 70801 - 70837
  • Boise ID 83701 - 83735
  • Boston MA 02108 - 02266
  • Boulder CO 80301 - 80329
  • Camden NJ 08101 - 08110
  • Cape Coral FL 33904 - 33915
  • Cedar Rapids IA 52401 - 52411
  • Charleston SC 29401 - 29425
  • Charleston WV 25301 - 25375
  • Charlotte NC 28201 - 28299
  • Chattanooga TN 37401 - 37424
  • Clarksville TN 37040 - 37044
  • Cleveland OH 44101 - 44149
  • Colorado Springs CO 80901 - 80962
  • Columbia SC 29201 - 29250
  • Columbus GA 31901 - 31917
  • Columbus OH 43201 - 43279
  • Dallas TX 75201 - 75398
  • Davenport IA 52801 - 52809
  • Dayton OH 45400 - 45482
  • Deltona FL 32725 - 32739
  • Denver CO 80201 - 80299
  • Des Moines IA 50301 - 50398
  • Duluth MN 55801 - 55816
  • Durham NC 27701 - 27717
  • Edison NJ 08817-08837
  • El Paso TX 79901 - 88595
  • Eugene OR 97401 - 97412
  • Evansville IN 47701 - 47750
  • Fayetteville AR 72701 - 72704
  • Fort Collins CO 80521 - 80528
  • Fort Lauderdale FL 33301 - 33359
  • Fort Smith AR 72901 - 72919
  • Fort Wayne IN 46801 - 46869
  • Fort Worth TX 76101 - 76199
  • Gainesville FL 32601 - 32635
  • Gary IN 46401 - 46411
  • Grand Rapids MI 49501 - 49560
  • Greeley CO 80631 - 80639
  • Green Bay WI 54301 - 54324
  • Greensboro NC 27401 - 27455
  • Greenville SC 29601 - 29617
  • Hagerstown MD 21740 - 21749
  • Harrisburg PA 17101 - 17130
  • Holland MI 49422 - 49424
  • Honolulu HI 96801 - 96850
  • Houston TX 77001 - 77299
  • Huntington WV 25701 - 25779
  • Huntsville AL 35801 - 35824
  • Indianapolis IN 46201 - 46298
  • Jackson MS 39201 - 29298
  • Jacksonville FL 32201 - 32266
  • Kalamazoo MI 49001 - 49024
  • Kansas City MO 64101 - 64199
  • Kingsport TN 37660 - 37669
  • Knoxville TN 37901 - 37950
  • Lakeland FL 33801 - 33815
  • Lancaster PA 17601 - 17622
  • Lansing MI 48901 - 48956
  • Las Vegas NV 89101 - 89199
  • Lexington KY 40502 - 40598
  • Lincoln NE 68501 - 68542
  • Little Rock AR 72201 - 72231
  • Louisville KY 40201 - 40299
  • Lynchburg VA 24501 - 24515
  • Madison WI 53701 - 53794
  • Manchester NH 03101 - 03111
  • Miami FL 33054 - 33242
  • Milwaukee WI 53201 - 53295
  • Naples FL 34101 - 34120
  • Nashville TN 37201 - 37250
  • New Haven CT 06501 - 06540
  • New York NY 10001 - 10292
  • Ogden UT 84401 - 84415
  • Oklahoma City OK 73101 - 73196
  • Olympia WA 98501 - 98516
  • Omaha NE 68101 - 68198
  • Orlando FL 32801 - 32899
  • Oxnard CA 93030 - 93036
  • Palm Bay FL 33480 - 33480
  • Pensacola FL 32501 - 32559
  • Philadelphia PA 19092 - 19197
  • Phoenix AZ 85001 - 85098
  • Pittsburgh PA 15201 - 15295
  • Port St. Lucie FL 34983 - 24988
  • Portland ME 04101 - 04124
  • Portland OR 97201 - 97299
  • Poughkeepsie NY 12601 - 12604
  • Providence RI 02901 - 02940
  • Provo UT 84601 - 84606
  • Raleigh NC 27601 - 27676
  • Reno NV 85901 - 89570
  • Richmond VA 23218 - 23298
  • Riverside CA 92501 - 92522
  • Roanoke VA 24001 - 24050
  • Rochester NY 14602 - 14653
  • Sacramento CA 94203 - 95866
  • Salem OR 97301 - 97317
  • Salt Lake City UT 84101 - 84199
  • San Antonio TX 78201 - 78299
  • Santa Ana CA 92701 - 92735
  • Sarasota FL 34230 - 34278
  • Savannah GA 31401 - 31421
  • Scranton PA 18501 - 18519
  • Seattle WA 98101 - 98199
  • South Bend IN 46613 - 46660
  • Spokane WA 99201 - 99228
  • Springfield MO 65801 - 65817
  • St. Louis MO 63101 - 63199
  • Syracuse NY 13201 - 13261
  • Tacoma WA 98401 - 98499
  • Tallahassee FL 32301 - 32318
  • Tampa FL 33601 - 33697
  • Tucson AZ 85701 - 85757
  • Tulsa OK 74101 - 74193
  • Virginia Beach VA 23450 - 23479
  • Warren MI 48088 - 48093
  • Washington DC 20001 - 20599
  • West Palm Beach FL 33401 - 33422
  • Wichita KS 67201 - 67235
  • Wilmington DE 19801 - 19899
  • Wilmington NC 28401 - 28412
  • Winston-Salem NC 27101 - 27199
  • Worcester MA 01601 - 01615
  • York PA 17401 - 17415
Call Center Services
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Call Center Services pricing guide

An Introduction to Call Center Services

Using a call center service is one effective way to improve customer service for your business. A typical call center service vendor may offer both inbound and outbound call marketing. Nonetheless, call center services are diverse and provide myriad technologies to choose from. The type of calls placed by your business, call volume, and industry specialty should be taken into account before selecting a call center service to represent your company.

Browse our buyer's guides and articles to learn more about call center diversities and better understand how your business can benefit. Here are a few of our favorites:

How to hire an inbound call center company

Hiring an inbound call center service may seem simple at face value, but the task can quickly grow complicated as you research vendors. An inbound call center company will offer services in appointment setting, telemarketing, and courtesy calls to communicate with customers on behalf of your business.

You can hire a call center company to manage either core or non-core business processes. Depending on the level of support you're looking for, a call center service may offer 24/7 support, as well as customer service via email and messaging.

Benefits for outsourcing tech support

Another equally important service provided by a call center company is outsourced tech support. If your business doesn't employ a skilled IT staff, outsourcing tech support can make the most financial sense. A small business can save time and money by outsourcing technical tasks to a third-party company instead of hiring an employee to handle technical issues in-office.

For businesses of any size, the benefits of outsourcing tech support also include the freedom to access more technologically advanced equipment. Your company will no longer be limited in the technology that you use when you hire outside tech support for setup, assistance, and troubleshooting.

Answering service: Benefits for small to medium-sized businesses

Hiring a third-party answering service for a small to mid-size business can help to control call volume and improve reputation. Customer calls can be answered professionally in a timely manner to avoid hang-ups that could lead to a lost sale. Many customers will also appreciate answering service support after-hours to ask questions or schedule appointments.

By hiring an answering service, a business can extend their hours at a fraction of the cost of hiring additional staff members. A business that traditionally operates from 8 to 5 can offer round-the-clock support to customers and clients with an outsourced virtual staff.

Getting the best price is as easy as 1-2-3:

  1. Describe your needs.
  2. Get matched with sellers in your area.
  3. Top sellers contact you with customized quotes!