OKS-Ameridial to Provide Inbound Sales for Berkeley Premium Nutraceuticals

Call Centers Partnership

By OKS-Ameridial Worldwide

North Canton, OH (February 26, 2004) - OKS-Ameridial Worldwide announced today that it has been chosen by Berkeley Premium Nutraceuticals, makers of non-prescription supplements including Enzyte and Avlimil, to handle inbound sales calls for the company.

Berkeley Premium Nutraceuticals, (Berkley) has seen a tremendous increase in sales and inbound call volume due to its NASCAR sponsorship, increased TV Ad Campaigns, and increased customer satisfaction with its products. Berkeley selected OKS-Ameridial to help handle the tremendous increase in call volume for its products 24x7.

"Handling calls efficiently, quickly, and in a professional manner is what has allowed us to grow at such a tremendous rate over the last few years." said Lynn Schwartz, spokesperson for Berkeley Premium Nutraceuticals. "We selected OKS-Ameridial to handle overflow calls because of their competitive, scalable service capabilities and exceptional track record in the delivery of world-class inbound sales. We sought the best provider possible, one that has the flexibility and resources to move with us as we continue to grow."

On behalf of Berkeley, OKS-Ameridial's TeleSales Representatives (TSR's) will handle inbound sales calls during call spikes and throughout the day, handle Customer Service inquiries, and transmit orders via XML. OKS-Ameridial will begin with 68 TSR's in its Ohio Call Centers and quickly double the agent team over the next few weeks. Plans include opening additional centers to handle Berkeley's growth.

Jim McGeorge, Chairman of OKS-Ameridial, commented on the agreement: "Berkeley is an exciting company with a highly innovative product and business model. They are experiencing unprecedented growth and we look forward to providing Berkeley's customers with the highest possible levels of service and quality."

About OKS-Ameridial Worldwide
OKS-Ameridial is a leading global provider of contact center services, direct mail, and business processing outsourcing services. With over 17 years experience in the US and in India delivering quality solutions, OKS-Ameridial handles over 100 Million calls per year. OKS-Ameridial has been ranked as a "Top 50 Services Provider" by Customer Interactions Solutions Magazine every year since 1992, and employs 1,500 agents in 7 US Centers and 4 in India.