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For After Hours Call Center Services

After Hours Call Center Services
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  • What are other after hours call center users looking for?
  • • 3 different tiers 1. Customer service (non-technical) 2. Technical help desk 3. After hours 24/7 emergency help desk.

    • After hours and weekend call service. Ability to page or call appropriate board member or manager with messages.

    • After hours and weekend call taking and messaging for a service company.

    • After hours and weekends answer our lines and take messages, answer basic customer questions (office hours, address).

    • After hours answering and during office meetings. Page techs w/messages & email to office daily.

    • After hours answering service, possibly 24 hr service, email messaging with calls sent to office staff as calls are recieved. Possibly adminstrative lists of addresses to forward calls to agents (we are a real estate agency).

    • After hours calls for property management business.

    • Answer and forward service calls made after hours, weekend and holidays.

    • Answer calls when office is empty during day and after hours and get messages to office when reg receptionist is in.

    • Basic need is to answer calls after hours. Calls can come in from any state, since this is the corporate office and range in nature to 'requests for info', 'emergency situations', 'phone number for one of our sites', etc.

    • Business hours - answer and email messages in within 5 minutes of message. After hours - consolidate messages and email next business day.

    • Capable answering large volume calls at one time, web page order and via phone. Take messaging after hours.

    • Dental practice with 6 offices, need answering service to take messages & patch through urgent or emergency calls after hours & weekends.

    • Doctors office - coverage after hours and weekends.

    • During business hours, incoming calls should be forwarded to the appropriate party. After hours, the designated party should be contacted. If unavailable, party should be emailed.

    • Fill out service request form and email out to technician for response. Only required to provide overflow coverage during business hours but full coverage after hours and on weekends.

    • Forward calls to individuals during business hours. Voice mail forwarded to email accounts after hours.

    • I just need telephone answering durin business hours and voicemai after hours.

    • I need an answering service for a doctor's office to cover after hours and weekend call, which will be screened and forwarded to my cell phone/pager if appropriate.

    • I would like someone to answer the phones after hours, take messages, and then relay the messages to our company the next day. If there is an emergency, i want them to be able to contact us and let us know immediately.

    • If a service call should come in after hours or on holidays/weekends, we need you to take the call and then call our list of employees until you reach someone.

    • Interested in a service that answers after hours calls and would have to dispatch to a on-call person.

    • It's after hours calls for patient's that had surgery and may need help.

    • Just looking for an after hours answering service that will forward messages via text so that i can determine if they need immediate call back or not.

    • Level 1 support. Answering calls form our custoerm enteringthe data into a crm and we will reply back tot he customer. Also a web chat with custoerm on issues. We are looking for after hours 7pm-4am m-f weekends & holiday's.

    • Live answering if inbound calls - taking information and routing to the correct person anytime after hours. Staying on phone with client until connected!! An email confirmation of such services daily.

    • Need phone answered after hours and weekends and holidays. Answer calls, explain charges, and take down cust info. , and forward information to person on call.

    • Need them to and answer and foward calls after hours to the on call person. We will provide information on the people that will be on call on that particular week. Emergency response is a must.

    • Notifying (me) or another designated individual of any calls that pertain to the business operations after hours and/or when i am on the phone or unavailable, and will notify me of a call, issue , or problem.

    • Relaying any emergency service call information to the person who will be on call at that time, otherwise message taking for non-emergency calls during after hours, weekends and holidays.

    • This is a 500 patient home health agency that needs calls answered on holidays and after hours. They will call the supervisor on call to relay the caller's name and phone number.

    • To notify regional managers of emergency service calls after hours and on weekends and also follow up with email.

    • We are a family practice office..need on call for after hours, weekend, and any holidays. The office would need the answering service to take a message and then contact our provider/doctor whom would be on call on that specific date.

    • We are a hospice agency and require answering services for after hours, weekends, and holidays. We have 6 office locations and calls must be directed to the appropriate office in a timely and professional manner.

    • We are a non medical home care service business. We need after hours service,the call center would need to forward calls to our cell phones and take messages.

    • We are a residential rental company and need help with call volume, reduce calls to cell phones, and to be notified after hours only for emergencies!.

    • We are a security company. All calls after hours are critical to receive and have answered correctly and routed to the correct individual. We use answering service for after hours and weekend and holiday usage.

    • We are accepting bids for overflow/after hours services. Only centers located in the us will be considered.

    • We are an auto glass company and looking for a service that will answer our calls after hours and on weekends and provide customers with quotes and schedule appointments.

    • We are looking for an after hours answering service to forward messages to an e-mail or call our on call person.

    • We are looking for an after hours solution for dish network, directv, and internet sales. Call volume is between 3-10 call per day.

    • We are looking for an answering service that will field calls when no one is in the office and after hours.

    • We are the largest high end watch company on the web, we have our own sales team but we need a call center for overflow calls and after hours, we would like a dedicated team that can learn the bsics about our products.

    • We need a after hours emergency answering service to answer these calls, enter info on our web-based system, and/or call our vendors in an emergency.

    • We need a call answerig service where a live person will pick up the phone for our law office and take people's names and numbers for after hours, approximately starting after 6:00 pm.

    • We need after hours and weekends coverd for emergency service or equipment rental calls.

    • We need after hours message service and contacting us in an emergency.

    • We need an answering service for hour lunch and after hours and weekends and to relay messages to our service techs for emergency calls during this time.

    • We need an answering service to take calls after hours or when we are on the phone and fax us the information and for all emergency calls also place a call to a cell phone to give information.

    • We need elevator phones answered and after hours for residents in senior community.

    • We need someone to answer "overflow" calls during the day and all after hours and weekend emergency calls. They will need to dispatch the calls to someone withing the company and continue trying until they reach someone in the company.

    • We need the ability for our overflow sales calls to be answered and sold. We have scripts and we mainly need after hours and weekend suppot.

    • We provide hospitality services to local hotels and need after hours and weekend call center support services.

    • We require an after hours answering service, who can listen to the caller's issue at hand and then alert the appropriate support staff of the issue.

    • We wopuld like you to handle our after hours and weekend medicare calls for us.

    • Will be multi-faceted. One part will be answering calls for customer service, other areas will be an after hours answering service for physicians offices in the area.

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Describe your after hours call center needs below:

Create your Inbound Call Centers request for quote

[ Number of Questions: 9 ~ Average time to complete: 1 min, 10 sec ]
Please Note: this form is for INBOUND call centers only. Please visit our Call Center/TelemarketingCall Center/Telemarketing page for needs such as outbound telemarketing or call center software. This form is also for domestic call centers only. For offshore call center requests visit our Offshore Call CentersOffshore Call Centers page.
1) What are the primary functions you need a call center to perform? [required]
(please check all that apply)

Take sales orders
Provide customer service
Provide technical support
Generate and qualify inbound leads
Process applications
Schedule appointments
Respond to and manage email
Provide live web chat support
Provide answering/messaging services
Other (please specify):
   

2) How many inbound calls, emails, and/or inquiries do you expect to outsource on a monthly basis? [required]
Not sure
1 to 499
500 to 1,999
2,000 to 4,999
5,000 to 9,999
10,000 to 19,999
20,000+
3) When do you want to begin using call center services? [required]
ASAP
In two weeks
In one month
More than two months
4) What type of call center outsourcing coverage do you need? [required]
Dedicated 24-hour coverage
Normal business hours coverage only
Normal business hours plus weekend and/or holiday coverage
Other (please specify):
   
5) What is your estimated annual budget for outsourced call center services? [required]
Less than $2,500
$2,500 - 4,999
$5,000 - 9,999
$10,000 - 19,999
$20,000 - 49,999
$50,000 - 99,999
$100,000+
Not sure - please advise
6) What is the five digit ZIP code for your office location? [required]

Zip lookup for major cities

  • Akron, OH 44301-44399
  • Albuquerque, NM 87101-87199
  • Alexandria, VA 22301-22336   
  • Amarillo, TX 79101-79189   
  • Anaheim, CA 92801-92899
  • Anchorage, AK 99501-99695   
  • Arlington, TX 76001-76019
  • Arlington, VA 22201-22246   
  • Atlanta, GA 30301-39901   
  • Augusta, GA 30901-30999   
  • Aurora, CO 93390-80247
  • Aurora, IL 60502-60598   
  • Austin, TX 73301-78799
  • Bakersfield, CA 93301-93390
  • Baltimore, MD 21201-21298   
  • Baton Rouge, LA 70801-70898   
  • Bellevue, WA 98004-98015
  • Birmingham, AL 35201-35299   
  • Boise, ID 83701-83799   
  • Boston, MA 02128-02298   
  • Bridgeport, CT 06601-06699   
  • Brownsville, TX 78520-78526
  • Buffalo, NY 14201-14280
  • Cape Coral, FL 33904-33993
  • Carrollton, TX 75006-75011   
  • Cary, NC 27511-27519
  • Cedar Rapids, IA 52401-52499
  • Chandler, AZ 85224-85286
  • Charlotte, NC 28201-28299   
  • Chattanooga, TN 37401-37450
  • Chesapeake, VA 23320-23328   
  • Chicago, IL 60601-60827
  • Chula Vista, CA 91909-91921
  • Cincinnati, OH 45201-45999
  • Cleveland, OH 44101-44199   
  • Colorado Springs, CO 80901-80997
  • Columbia, SC 29201-29292   
  • Columbus, GA 31829-31999   
  • Columbus, OH 43085-43299
  • Coral Springs, FL 33065-33077
  • Corona, CA 92877-92883
  • Corpus Christi, TX 78401-78480
  • Dallas, TX 75201-5398
  • Dayton, OH 45390-45490   
  • Denver, CO 80012-80299
  • Des Moines, IA 50301-50981
  • Detroit, MI 48201-48288
  • Durham, NC 27701-27722   
  • El Monte, CA 91731-91735   
  • El Paso, TX 79901-88595   
  • Elizabeth, NJ 07021-07208
  • Elk Grove, CA 95624-95759   
  • Escondido, CA 92025-92046   
  • Eugene, OR 97401-97455
  • Fayetteville, NC 28301-28314
  • Fontana, CA 92331-92337
  • Fort Collins, CO 80521-80553
  •  
  • Fort Lauderdale, FL 33301-33394
  • Fort Waynem, IN 46801-46899
  • Fort Worth, TX 76101-76199   
  • Fremont, CA 94536-94555
  • Fresno, CA 93650-93650
  • Fullerton, CA 92831-92838  
  • Garden Grove, CA 92840-92846   
  • Garland, TX 75040-75049   
  • Gilbert, AZ 85233-85299   
  • Glendale, AZ 85301-85318   
  • Glendale, CA 91201-91226   
  • Grand Prairie, TX 75050-75054
  • Grand Rapids, MI 49501-49599   
  • Greensboro, NC 27395-27499   
  • Hampton, VA 23605-23681   
  • Hartford, CT 06101-06199
  • Hayward, CA 94540-94557   
  • Henderson, NV 89002-89077   
  • Hialeah, FL 33002-33018
  • Hollywood, FL 33019-33084   
  • Honolulu, HI 96801-96850
  • Houston, TX 77001-7299   
  • Huntington Beach, CA 92605-92649
  • Huntsville, AL 35801-35899   
  • Indianapolis, IN 46201-46298
  • Irvine, CA 92602-92710   
  • Irving, TX 75014-75063
  • Jackson, MS 39201-39298   
  • Jacksonville, FL 32099-32290
  • Jersey City, NJ 07097-07399   
  • Joliet, IL 60403-60436
  • Kansas City, KS 66101-66160
  • Kansas City, MO 64101-64999   
  • Knoxville, TN 37901-37998   
  • Lakewood, CO 80123-80401
  • Lancaster, CA 93534-93586   
  • Laredo, TX 78040-78049   
  • Las Vegas, NV 89044-89199
  • Lexington, KY 40502-40598   
  • Lincoln, NE 68501-68588   
  • Little Rock, AR 72201-72295   
  • Long Beach, CA 90745-90899   
  • Los Angeles, CA 90001-90230
  • Louisville, KY 40201-40299
  • Lubbock, TX 79401-79499   
  • Madison, WI 53701-53794   
  • McAllen, TX 78501-78505   
  • Memphis, TN 37501-38197   
  • Mesa, AZ 85201-85277   
  • Mesquite, TX 75149-75187   
  • Miami, FL 33101-33299   
  • Milwaukee, WI 53201-53295   
  • Minneapolis, MN 55401-55488
  • Mobile, AL 36601-36695
  • Modesto, CA 95350-95397   
  • Montgomery, AL 36101-36191   
  • Moreno Valley, CA 92551-92551
  • Naperville, IL 60540-60567   
  • Nashville, TN 37201-37250   
  • New Haven, CT 06501-06540   
  • New Orleans, LA 70112-70195   
  • New York City,NY 10001-10292
  • Newark, NJ 07101-07199   
  • Newport News, VA 23601-23628  
  • Norfolk, VA 23501-23551   
  • North Las Vegas, NV 89030-89087
  • Oakland, CA 94601-94666   
  • Oceanside, CA 92049-92058
  • Oklahoma City, OK 73101-73199
  • Omaha, NE 68101-68198   
  • Ontario, CA 91710-91798   
  • Orange, CA 92856-92869
  • Orlando, FL 32801-32899   
  • Overland Park, KS 66062-66283  
  • Oxnard, CA 93030-93036
  • Palmdale, CA 93550-93599   
  • Pasadena, CA 91101-91199   
  • Pasadena, TX 77501-77508   
  • Paterson, NJ 07501-07544   
  • Pembroke Pines, FL 33023-33084  
  • Peoria, AZ 85345-85385   
  • Philadelphia, PA 19019-19255  
  • Phoenix, AZ 85001-85099   
  • Pittsburgh, PA 15122-15295
  • Plano, TX 75023-75094
  • Pomona, CA 91765-91799   
  • Port St. Lucie, FL 34952-34988
  • Portland, OR 97086-97299   
  • Providence, RI 02901-02940   
  • Raleigh, NC 27601-27699   
  • Rancho Cucamonga, CA 91701-91739
  • Reno, NV 89501-89599   
  • Richmond, VA 23173-23298
  • Riverside, CA 92501-92522   
  • Rochester, NY 14602-14694   
  • Rockford, IL 61101-61126   
  • Sacramento, CA 94203-95899   
  • Salem, OR 97301-97317
  • Salinas, CA 93901-93962   
  • Salt Lake City, UT 84101-84199
  • San Antonio, TX 78201-78299   
  • San Bernardino, CA 92401-92427   
  • San Diego, CA 92101-92199
  • San Francisco, CA 94101-94199
  • San Jose, CA 95101-95196
  • Santa Ana, CA 92701-92799
  • Santa Clarita, CA 91310-91390
  • Santa Rosa, CA 95401-95401
  • Savannah, GA 31401-31421
  • Scottsdale, AZ 85250-85271   
  • Seattle, WA 98101-98199
  • Shreveport, LA 71101-71166  
  • Sioux Falls, SD 57101-57198   
  • Spokane, WA 99201-99299   
  • Springfield, MA 01101-01199   
  • Springfield, MO 65801-65899   
  • St. Louis, MO 63101-63199   
  • St. Paul, MN 55101-55191   
  • St. Petersburg, FL 33701-33784
  • Sterling Heights, MI 48310-48314
  • Stockton, CA 95201-95297   
  • Sunnyvale, CA 94085-94089
  • Syracuse, NY 13201-13290
  • Tacoma, WA 98401-98499
  • Tallahassee, FL 32301-32399
  • Tampa, FL 33601-33694   
  • Tempe, AZ 85280-85289   
  • Thousand Oaks, CA 91319-91363
  • Toledo, OH 43601-43699   
  • Topeka, KS 66601-66699   
  • Torrance, CA 90501-90510   
  • Tucson, AZ 85701-85777
  • Tulsa, OK 74101-74194   
  • Vancouver, WA 98660-98687   
  • Virginia Beach, VA 23450-23479   
  • Waco, TX 76701-76799   
  • Warren, MI 48088-48397   
  • Washington, DC 20001 - 56920
  • West Valley City, UT 84118-84128
  • Wichita, KS 67201-67278   
  • Winston-Salem, NC 27101-27199  
  • Worcester, MA 01601-01655
  • Yonkers, NY 10701-10710
NOTE: We only serve U.S. businesses at this time.
7) What is your e-mail address? [required]  


Why we need your email address
8) What additional call center services would you like provided?
  Credit card processing
Regular reporting
Web-enabled stations
Product or direct mail fulfillment
Script writing
Foreign language support
Other (please specify):
   
9) Please describe in detail any additional call center requirements you may have.
 
Note: There is a 1,000 character limit for this answer.

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Related Terms Call Management Software, Call Center Services, Customer Service Call Centers, Customer Service Outsourcing, Customer Support Services, IVR, Live Answering Services, Outbound Call Centers, Predictive Dialer, Offshore Call Centers, Offshore Call Center Services, Call Center Service Buyer Comments
 
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