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Answering Service Call Center Services
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  • What are other live answering service users looking for?
  • • 24 hour answering service available for emergency calls and messages. Only used usuall about 10 hours out of day (usually overnight) voicemail options for staff required.

    • 8 to 5 answering service , text message to me on my cell phone. Simple service with no long term contracts.

    • After hour answering service from 11:00 pm to 7:00 am and 24 hour service saturday and sunday.

    • After hours answering service, possibly 24 hr service, email messaging with calls sent to office staff as calls are recieved. Possibly adminstrative lists of addresses to forward calls to agents (we are a real estate agency).

    • Answering service will mainly be used for emergency call when therapist is unavailble at time of call.

    • Back answering service when not available to answer calls.

    • Dental practice with 6 offices, need answering service to take messages & patch through urgent or emergency calls after hours & weekends.

    • Have protocol for answering service to follow that determines when to call nurse and when to contact agency next day with call info.

    • Hi we are looking for a phone answering service for our small business. We receive 10-15 calls a day. Please contact us with you quote.

    • I am a one man start up insurance salesman. I desire live answering service with messages text or emailed to me. I may use extensions to track advertising campaigns and the ability to pull reports that can be uploaded into act datadase is helpful.

    • I am a solo chiropractic practitioner and need an answering service to take incoming calls and schedule appointments for me, with notification via text messaging or something like that. Thank you for your assistance!.

    • I am simply looking for an answering service that calls would be routed to if the line is busy during business hours so that callers would get a live voice rather than voicemail.

    • I just need a answering service to answer calls and take messages between the hours on 5pm-8am weekdays and weekends, pacific standard time. Plese provide a quote. Do you use contracts?.

    • I just need an answering service in case no one picks up the phone and this answering service to set up appointments and or take messages.

    • I need a answering service for night and weekends for a property management company.

    • I need an answering service for a doctor's office to cover after hours and weekend call, which will be screened and forwarded to my cell phone/pager if appropriate.

    • I need an answering service for evenings and weekends.

    • I need an answering service to take about 30 or less calls per month. To include a fax as well.

    • I need answering service for my medical practice with roughly 500 incoming calls.

    • I would like and answering service to genarate and qualify mortgage leads to generate.

    • Im looking for an answering service 24/7 coverage.screen customer about 5 or 6 questions and email the info every night.

    • Interested in starting a answering service for medical and dental offices, as well as non-medical business'. Need to have the ability to take messages and reach clients 24 hours a day.

    • Just looking for an after hours answering service that will forward messages via text so that i can determine if they need immediate call back or not.

    • Just need basic answering service to take calls and email messages. We've been w/ the same company for years, but the service has gone down. Would like to compare rates. Thanks.

    • Live answering service during normal business hours with call patching to me at my office (to my phone) and voice mail.

    • Live answering service normal business hours-messages forwarded to cell and emailed or parched thru to cell.

    • Looking for a simple answering service for after-hours technical issues. No real support need be offered -- only message delivery.

    • Looking for answering service 24/7 take message log to our site.

    • Looking for answering service to capture leads (use script to qualify callers) for real estate investment company and emailing the responses to our company.

    • Looking for business start up answering service for industrial supply company.

    • Messages sent directly to me via(a.e.)Text message,e mail,live answering service,messages sent directly to pagers and cellphones,fax,efax,wake up/reminder service,pitch calls,letter writing,no charge by minute or call ever and 1 set bill which will include taxes and maintanance fee,unless i go over package amount,no equipment needed,6 or 12 month contract.

    • Must have a dedicated line. Answering service will provide updated status message of a road construction project, and notify us when a call comes in. Weekly call reports needed.

    • Naed is a municipally-owned electric utility serving north attleboro, ma. Naed uses an answering service currently. Naed desires night/weekend/holiday phone coverage to field inbound calls from customers and emergency services. Calls would be reported to appropriate parties for appropriate responses.

    • Need answering service for my company. Need to retrive messages. I will call customers back just need some to answer and take messages.

    • Need some calls handled by the answering service providing local meeting locations. The rest need to be called to the pager or cell phone of the on call persons (1 woman & 1 man) cell phone number may change mulitple times within a month.

    • Our needs for after hour answering service. To take messages for a medical facility & call appropriate on-call staff to handle the calls.

    • Our only requirement is to have an answering service that will record messages and that we can call into regularly to retireve messages. It would be preferable to be able to set up mailboxes for each of our emplioyees. We have only 4 at the moment.

    • This is for a 97 year old psycologist who insists on a live call answering service. We would like a minimal cost service.

    • This is primarily for an afterhours answering service to take messages and email them to me.

    • This would be for a crisis center so we would need for the answering service to be able to patch through to a live crisis line worker.

    • We are a family practice office..need on call for after hours, weekend, and any holidays. The office would need the answering service to take a message and then contact our provider/doctor whom would be on call on that specific date.

    • We are a security company. All calls after hours are critical to receive and have answered correctly and routed to the correct individual. We use answering service for after hours and weekend and holiday usage.

    • We are an apartment complex and need an answering service that can take calls from tenants in case of emergency.

    • We are looking for an after hours answering service to forward messages to an e-mail or call our on call person.

    • We are looking for an answering service that will field calls when no one is in the office and after hours.

    • We are looking for an answering service to answer calls, read a script,and enter information on our webform to generate leads. We would like the calls to be answered when we are unable to get them in the office, nights, and weekends.

    • We need a 24 answering service to answer our employee call in line and deliver the messages via e-mail.

    • We need a after hours emergency answering service to answer these calls, enter info on our web-based system, and/or call our vendors in an emergency.

    • We need an answering service for hour lunch and after hours and weekends and to relay messages to our service techs for emergency calls during this time.

    • We need an answering service to receive incoming calls and forward them to several different departments as needed.

    • We need an answering service to take calls after hours or when we are on the phone and fax us the information and for all emergency calls also place a call to a cell phone to give information.

    • We require an after hours answering service, who can listen to the caller's issue at hand and then alert the appropriate support staff of the issue.

    • We would tell the answering service how to answer the calls and take down the all of the information. Then the answering service would have to call our contact(s) and relay that information.

    • When clients call, i don't want them to know that they have called an answering service. This is my biggest issue with my current company that i have.

    • Will be multi-faceted. One part will be answering calls for customer service, other areas will be an after hours answering service for physicians offices in the area.

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Describe your live answering service call center needs below:

Create your Inbound Call Centers request for quote

[ Number of Questions: 9 ~ Average time to complete: 1 min, 10 sec ]
Please Note: this form is for INBOUND call centers only. Please visit our Call Center/TelemarketingCall Center/Telemarketing page for needs such as outbound telemarketing or call center software. This form is also for domestic call centers only. For offshore call center requests visit our Offshore Call CentersOffshore Call Centers page.
1) What are the primary functions you need a call center to perform? [required]
(please check all that apply)

Take sales orders
Provide customer service
Provide technical support
Generate and qualify inbound leads
Process applications
Schedule appointments
Respond to and manage email
Provide live web chat support
Provide answering/messaging services
Other (please specify):
   

2) How many inbound calls, emails, and/or inquiries do you expect to outsource on a monthly basis? [required]
Not sure
1 to 499
500 to 1,999
2,000 to 4,999
5,000 to 9,999
10,000 to 19,999
20,000+
3) When do you want to begin using call center services? [required]
ASAP
In two weeks
In one month
More than two months
4) What type of call center outsourcing coverage do you need? [required]
Dedicated 24-hour coverage
Normal business hours coverage only
Normal business hours plus weekend and/or holiday coverage
Other (please specify):
   
5) What is your estimated annual budget for outsourced call center services? [required]
Less than $2,500
$2,500 - 4,999
$5,000 - 9,999
$10,000 - 19,999
$20,000 - 49,999
$50,000 - 99,999
$100,000+
Not sure - please advise
6) What is the five digit ZIP code for your office location? [required]

Zip lookup for major cities

  • Akron, OH 44301-44399
  • Albuquerque, NM 87101-87199
  • Alexandria, VA 22301-22336   
  • Amarillo, TX 79101-79189   
  • Anaheim, CA 92801-92899
  • Anchorage, AK 99501-99695   
  • Arlington, TX 76001-76019
  • Arlington, VA 22201-22246   
  • Atlanta, GA 30301-39901   
  • Augusta, GA 30901-30999   
  • Aurora, CO 93390-80247
  • Aurora, IL 60502-60598   
  • Austin, TX 73301-78799
  • Bakersfield, CA 93301-93390
  • Baltimore, MD 21201-21298   
  • Baton Rouge, LA 70801-70898   
  • Bellevue, WA 98004-98015
  • Birmingham, AL 35201-35299   
  • Boise, ID 83701-83799   
  • Boston, MA 02128-02298   
  • Bridgeport, CT 06601-06699   
  • Brownsville, TX 78520-78526
  • Buffalo, NY 14201-14280
  • Cape Coral, FL 33904-33993
  • Carrollton, TX 75006-75011   
  • Cary, NC 27511-27519
  • Cedar Rapids, IA 52401-52499
  • Chandler, AZ 85224-85286
  • Charlotte, NC 28201-28299   
  • Chattanooga, TN 37401-37450
  • Chesapeake, VA 23320-23328   
  • Chicago, IL 60601-60827
  • Chula Vista, CA 91909-91921
  • Cincinnati, OH 45201-45999
  • Cleveland, OH 44101-44199   
  • Colorado Springs, CO 80901-80997
  • Columbia, SC 29201-29292   
  • Columbus, GA 31829-31999   
  • Columbus, OH 43085-43299
  • Coral Springs, FL 33065-33077
  • Corona, CA 92877-92883
  • Corpus Christi, TX 78401-78480
  • Dallas, TX 75201-5398
  • Dayton, OH 45390-45490   
  • Denver, CO 80012-80299
  • Des Moines, IA 50301-50981
  • Detroit, MI 48201-48288
  • Durham, NC 27701-27722   
  • El Monte, CA 91731-91735   
  • El Paso, TX 79901-88595   
  • Elizabeth, NJ 07021-07208
  • Elk Grove, CA 95624-95759   
  • Escondido, CA 92025-92046   
  • Eugene, OR 97401-97455
  • Fayetteville, NC 28301-28314
  • Fontana, CA 92331-92337
  • Fort Collins, CO 80521-80553
  •  
  • Fort Lauderdale, FL 33301-33394
  • Fort Waynem, IN 46801-46899
  • Fort Worth, TX 76101-76199   
  • Fremont, CA 94536-94555
  • Fresno, CA 93650-93650
  • Fullerton, CA 92831-92838  
  • Garden Grove, CA 92840-92846   
  • Garland, TX 75040-75049   
  • Gilbert, AZ 85233-85299   
  • Glendale, AZ 85301-85318   
  • Glendale, CA 91201-91226   
  • Grand Prairie, TX 75050-75054
  • Grand Rapids, MI 49501-49599   
  • Greensboro, NC 27395-27499   
  • Hampton, VA 23605-23681   
  • Hartford, CT 06101-06199
  • Hayward, CA 94540-94557   
  • Henderson, NV 89002-89077   
  • Hialeah, FL 33002-33018
  • Hollywood, FL 33019-33084   
  • Honolulu, HI 96801-96850
  • Houston, TX 77001-7299   
  • Huntington Beach, CA 92605-92649
  • Huntsville, AL 35801-35899   
  • Indianapolis, IN 46201-46298
  • Irvine, CA 92602-92710   
  • Irving, TX 75014-75063
  • Jackson, MS 39201-39298   
  • Jacksonville, FL 32099-32290
  • Jersey City, NJ 07097-07399   
  • Joliet, IL 60403-60436
  • Kansas City, KS 66101-66160
  • Kansas City, MO 64101-64999   
  • Knoxville, TN 37901-37998   
  • Lakewood, CO 80123-80401
  • Lancaster, CA 93534-93586   
  • Laredo, TX 78040-78049   
  • Las Vegas, NV 89044-89199
  • Lexington, KY 40502-40598   
  • Lincoln, NE 68501-68588   
  • Little Rock, AR 72201-72295   
  • Long Beach, CA 90745-90899   
  • Los Angeles, CA 90001-90230
  • Louisville, KY 40201-40299
  • Lubbock, TX 79401-79499   
  • Madison, WI 53701-53794   
  • McAllen, TX 78501-78505   
  • Memphis, TN 37501-38197   
  • Mesa, AZ 85201-85277   
  • Mesquite, TX 75149-75187   
  • Miami, FL 33101-33299   
  • Milwaukee, WI 53201-53295   
  • Minneapolis, MN 55401-55488
  • Mobile, AL 36601-36695
  • Modesto, CA 95350-95397   
  • Montgomery, AL 36101-36191   
  • Moreno Valley, CA 92551-92551
  • Naperville, IL 60540-60567   
  • Nashville, TN 37201-37250   
  • New Haven, CT 06501-06540   
  • New Orleans, LA 70112-70195   
  • New York City,NY 10001-10292
  • Newark, NJ 07101-07199   
  • Newport News, VA 23601-23628  
  • Norfolk, VA 23501-23551   
  • North Las Vegas, NV 89030-89087
  • Oakland, CA 94601-94666   
  • Oceanside, CA 92049-92058
  • Oklahoma City, OK 73101-73199
  • Omaha, NE 68101-68198   
  • Ontario, CA 91710-91798   
  • Orange, CA 92856-92869
  • Orlando, FL 32801-32899   
  • Overland Park, KS 66062-66283  
  • Oxnard, CA 93030-93036
  • Palmdale, CA 93550-93599   
  • Pasadena, CA 91101-91199   
  • Pasadena, TX 77501-77508   
  • Paterson, NJ 07501-07544   
  • Pembroke Pines, FL 33023-33084  
  • Peoria, AZ 85345-85385   
  • Philadelphia, PA 19019-19255  
  • Phoenix, AZ 85001-85099   
  • Pittsburgh, PA 15122-15295
  • Plano, TX 75023-75094
  • Pomona, CA 91765-91799   
  • Port St. Lucie, FL 34952-34988
  • Portland, OR 97086-97299   
  • Providence, RI 02901-02940   
  • Raleigh, NC 27601-27699   
  • Rancho Cucamonga, CA 91701-91739
  • Reno, NV 89501-89599   
  • Richmond, VA 23173-23298
  • Riverside, CA 92501-92522   
  • Rochester, NY 14602-14694   
  • Rockford, IL 61101-61126   
  • Sacramento, CA 94203-95899   
  • Salem, OR 97301-97317
  • Salinas, CA 93901-93962   
  • Salt Lake City, UT 84101-84199
  • San Antonio, TX 78201-78299   
  • San Bernardino, CA 92401-92427   
  • San Diego, CA 92101-92199
  • San Francisco, CA 94101-94199
  • San Jose, CA 95101-95196
  • Santa Ana, CA 92701-92799
  • Santa Clarita, CA 91310-91390
  • Santa Rosa, CA 95401-95401
  • Savannah, GA 31401-31421
  • Scottsdale, AZ 85250-85271   
  • Seattle, WA 98101-98199
  • Shreveport, LA 71101-71166  
  • Sioux Falls, SD 57101-57198   
  • Spokane, WA 99201-99299   
  • Springfield, MA 01101-01199   
  • Springfield, MO 65801-65899   
  • St. Louis, MO 63101-63199   
  • St. Paul, MN 55101-55191   
  • St. Petersburg, FL 33701-33784
  • Sterling Heights, MI 48310-48314
  • Stockton, CA 95201-95297   
  • Sunnyvale, CA 94085-94089
  • Syracuse, NY 13201-13290
  • Tacoma, WA 98401-98499
  • Tallahassee, FL 32301-32399
  • Tampa, FL 33601-33694   
  • Tempe, AZ 85280-85289   
  • Thousand Oaks, CA 91319-91363
  • Toledo, OH 43601-43699   
  • Topeka, KS 66601-66699   
  • Torrance, CA 90501-90510   
  • Tucson, AZ 85701-85777
  • Tulsa, OK 74101-74194   
  • Vancouver, WA 98660-98687   
  • Virginia Beach, VA 23450-23479   
  • Waco, TX 76701-76799   
  • Warren, MI 48088-48397   
  • Washington, DC 20001 - 56920
  • West Valley City, UT 84118-84128
  • Wichita, KS 67201-67278   
  • Winston-Salem, NC 27101-27199  
  • Worcester, MA 01601-01655
  • Yonkers, NY 10701-10710
NOTE: We only serve U.S. businesses at this time.
7) What is your e-mail address? [required]  


Why we need your email address
8) What additional call center services would you like provided?
  Credit card processing
Regular reporting
Web-enabled stations
Product or direct mail fulfillment
Script writing
Foreign language support
Other (please specify):
   
9) Please describe in detail any additional call center requirements you may have.
 
Note: There is a 1,000 character limit for this answer.

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Related Terms Call Management Software, Call Center Services, Customer Service Call Centers, Customer Service Outsourcing, Customer Support Services, IVR, Live Answering Services, Outbound Call Centers, Predictive Dialer, Offshore Call Centers, Offshore Call Center Services, Call Center Service Buyer Comments
 
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