• 24 hour support help desk service. The provider will be given access numbers and escallation procedures.
• Answer customer questions regarding product details on a presales basis and also handle technical support and return questions.
• Basic support for users using our online application who are having basic computer usage problems (popup blockers, etc.) Any higher level technical issues will be referred back to our organization.
• Customer call center: take customer's call, using reference number check up the phone number on the database, then call the phone number that the reference number is correlated to. Needs to have at least two people working at all times, 24 hour support.
• E-commerce system business to business user and tech support for a proprietary software.
• First line tech support handling and log some basic customer information.
• Hello, i'm looking for a service in which my clients can call a phone number and have their issues transcoded into a support ticket. Can you help with this?.
• I am currently developing an e-commerce site to sell window coverings in the usa. I am interested in utilizing an outsourced call center for the customer support.
• I have an it company, and need to provide 24/7 tech support. I am considering outsourcing rather than inhouse.
• I need agents/a call center that can support an online wine club where subscribers get monthly shipments of wine sent to them in the usa. Ideally, it needs to integrate w/netsuite ecommerce platform.
• I own 2 pizza restaurants, and i am looking for support in calling customers who have not ordered in certain period's of time and offering discounts on there next order in order to bring their business back.
• In search for a call center for calling card customer support.
• Level 1 computer desktop support.
• Level 1 support. Answering calls form our custoerm enteringthe data into a crm and we will reply back tot he customer. Also a web chat with custoerm on issues. We are looking for after hours 7pm-4am m-f weekends & holiday's.
• Looking for 1 and 2 tier support. First tier will provide consomer service support by answering questions about our product, take new purchase orders or simply take messages. Second tier will answer questions, troubleshoot and offer basic technical support.
• Looking for a provider who can grow as my online community grows -- from the existing 250,000 to more than 1,000,000. Primarily providing first-level customer support on like topics such as membership and points accrual. I will manage second-level support internally. Strongly prefer us-based services.
• Looking for a simple answering service for after-hours technical issues. No real support need be offered -- only message delivery.
• Looking for us based call center that can scale to 100+ agents to provide tier 1 technical support. Would like "fully-loaded" per agent quote for 10 / 25/ 50 / 75 / 100 agents.
• Maybe would need hebrew foreign language support.
• Must support, english, french, german, and spanish.
• Need customer service and some technical support.
• Need help with web chat. Want to assist my customers with their shopping needs and lower my "shopping cart" abandon rate. Just looking for the web chat support for now.
• Need off hours support for a website hosting business. Tier 1 support only estimate of under 100 calls or emails per month for the first year.
• Need online customer service chat for our website. We have a travel booking site where customers may ask how to use the site or for the customer service person to look up itinerary information. No phone support.
• Of top importance is working with a company who is reliable and has the systems in place to support us at all times. Language skills are also imperative. We would prefer an american or european accent but are open.
• Only need call center support, for password resets, general technical support, and forwarding mail to a level 2 support (in this company) for anything not specified. Support needed for friday nights and weekends. Expected volume of 3-5 emails. What would be the weekly pay for this servace.
• Provide end-user technical support for a web-based medical sample tracking system. Users will be medical professionals worldwide as well as lab technicians located at a large state university in the midwest.
• Provide overflow call center faq support.
• Require agents to be familiar with wi-fi network connecting. Start with basic assistance and grow to offer 2nd level support (remote in, check network status).
• Sales support to answer questions/ gather financial information and contact information for follow-up. Agent able to answer general questions/ gather required information such as invoices and get signed contract. Fax/email/web.
• Support for guiding customer to correct sku out 500-1000 possible inventoried items.
• Support wordpress installations by helping the customer directly and referring them to appropriate training videos as appropriate (links provide by us).
• Technical support of a subscription based pc game & customer support for billing related issues.
• The majority of calls are technical support calls for a custom software suite. So the ability to support custom software is critical. Almost no calls refer to office or windows, so we may be a different environment than many standard support centers.
• The vast majority of e-mail support is needed for month 1, as follows: expected volume of customer service e-mails: month 1: 6,000 month 2, 3: 500/month months 4, 5, 6: 200/month.
• This service would primarily be to support staff in routing regular, after-hours, and/or emergency calls from apartment complexe tenants. Messages would need to be forwarded to on-call tech or staff member and in accordance to a set schedule.
• This will be a call center for a gps tracking unit. Customers will call in to find out info about the unit as well as do tech support, and may want help with tracking as well.
• This will be for customer support of customer questions on a b2b website. It will involve mostly password resets, possible payment processing, and website navigation.
• This would be technical support for a dealer-installed electronics kit for vehicles. Call center would provide trouble-tree diagnostics, follow-up for missing kit parts, and faq. Us business hours 7:30 am est to 8 pm est (5pm pst).
• Tier 1 & tier 2 technical support.
• To do tech support calls for our hosting servers.
• We are a full service call center looking for projects to support b2b. Please advise is you have any projects in which we could place a bid. Thanks.
• We are a small startup business looking for a call center to partner with in providing technical support to our customers. We anticipate a small volume of calls and are interested in finding out more information about types of support, cost, and hours you provide to businesses such as ours.
• We are a small web based business that would like to have call center support for taking orders, providing information on orders placed, taking subscription cancellation requests, and assisting in returns.
• We are a tech support center that requires over flow calls be sent to a pager and email address with some basic information name company new or existing issue ticket number if existing issue that the customer is reporting.
• We are an it outsourcer in the delaware valley. We do not provide "call center" support. Some of our clients are asking us about helping them build a call center solution and we are exploring potential partners.
• We are in the business of education. We have about 9,000 students and about 80% are on financial aid. We want to outsource support for financial aid related questions from students/parents particularly during registration periods.
• We are looking to outsource basic medicare hmo call center functions including afterhour, weekend, and holiday coverage plus back up support for internal staff. Thanks.
• We are tv manufacture. And want service call center provide technical support and warranty service(repair). Pls provide the detail program and quotation.
• We basically need to have a call center to answer incoming customer service calls, basic technical support and have knowledge of our system and how to show people how to sign up. Thank you.
• We have a global client base and require 24/7 customer call-in support in a broad variety of languages.
• We have a web site that sometimes generates support calls. Nothing technical -- just basic customer service -- checking account information, providing status, sign new customers up, take payment info. All of this can be done via the web site, but some people just can't do things themselves.
• We have all the support for us website visitor but, we looking for sales team for show more atractive all the benefits that we offer and show by phone how to pay the fee membership with us. We offer advertising, marketing and real estate solutions for ours visitors.
• We have over 13,000 leads that come in right now we are needing agents to follow up on these leads as well as provide customer service and technical support.
• We need 24/7 anwsering service for our doctors support our long-term care homes in location throughout pa and nj.
• We need call center services on incoming calls: customer service, order taking, and sales support. Please email with your company description, plan options, and how you can help. We prefer no contracts and flexibility in changing/upgrading to another plan at any time. Thank you.
• We need one person to handle emails, live support and sales phone calls. We are not very busy and this is good full time work for one person! Hopefully 10 hours a day at $5hr or less if from foreign country.
• We need someone to answer an internal helpdesk support line and connect calls to support personal.
• We primarily need a call center support for billing issues, i.e. Providing refunds/credits, non-receipt of product. We only sell digital products so we prefer a company familiar with digital products sold online only.
• We provide hospitality services to local hotels and need after hours and weekend call center support services.
• We refurbish consumer electronics and need to have help with inbound calls for warranty service and tech support of video game consoles. Need to have reporting as well.
• We require an after hours answering service, who can listen to the caller's issue at hand and then alert the appropriate support staff of the issue.
• We would provide a script for support and trouble-shooting.
• We're looking for a quote on a 27/7 contact for what amounts to lvl 1 support with the ability to then forward on higher lvl tech issues. This is for a direct track cpa network based system.
• Would definitely like to have foreign language support but not mandatory. Spanish, cantoneese, mandarine and vietnameese would be nice but again not a requirement. Would specifically like a service that could patch calls to specific extensions regularly. No fee for patched calls would be ideal if possible.
• E-commerce system business to business user and tech support for a proprietary software.
• First line tech support handling and log some basic customer information.
• I have an it company, and need to provide 24/7 tech support. I am considering outsourcing rather than inhouse.
• This will be a call center for a gps tracking unit. Customers will call in to find out info about the unit as well as do tech support, and may want help with tracking as well.
• To do tech support calls for our hosting servers.
• We are a tech support center that requires over flow calls be sent to a pager and email address with some basic information name company new or existing issue ticket number if existing issue that the customer is reporting.
• We refurbish consumer electronics and need to have help with inbound calls for warranty service and tech support of video game consoles. Need to have reporting as well.
• 24 hour support help desk service. The provider will be given access numbers and escallation procedures.
• 3 different tiers 1. Customer service (non-technical) 2. Technical help desk 3. After hours 24/7 emergency help desk.
• 24 hour support help desk service. The provider will be given access numbers and escallation procedures.
• Answer customer questions regarding product details on a presales basis and also handle technical support and return questions.
• Basic support for users using our online application who are having basic computer usage problems (popup blockers, etc.) Any higher level technical issues will be referred back to our organization.
• Customer call center: take customer's call, using reference number check up the phone number on the database, then call the phone number that the reference number is correlated to. Needs to have at least two people working at all times, 24 hour support.
• E-commerce system business to business user and tech support for a proprietary software.
• First line tech support handling and log some basic customer information.
• Hello, i'm looking for a service in which my clients can call a phone number and have their issues transcoded into a support ticket. Can you help with this?.
• I am currently developing an e-commerce site to sell window coverings in the usa. I am interested in utilizing an outsourced call center for the customer support.
• I have an it company, and need to provide 24/7 tech support. I am considering outsourcing rather than inhouse.
• I need agents/a call center that can support an online wine club where subscribers get monthly shipments of wine sent to them in the usa. Ideally, it needs to integrate w/netsuite ecommerce platform.
• I own 2 pizza restaurants, and i am looking for support in calling customers who have not ordered in certain period's of time and offering discounts on there next order in order to bring their business back.
• In search for a call center for calling card customer support.
• Level 1 computer desktop support.
• Level 1 support. Answering calls form our custoerm enteringthe data into a crm and we will reply back tot he customer. Also a web chat with custoerm on issues. We are looking for after hours 7pm-4am m-f weekends & holiday's.
• Looking for 1 and 2 tier support. First tier will provide consomer service support by answering questions about our product, take new purchase orders or simply take messages. Second tier will answer questions, troubleshoot and offer basic technical support.
• Looking for a provider who can grow as my online community grows -- from the existing 250,000 to more than 1,000,000. Primarily providing first-level customer support on like topics such as membership and points accrual. I will manage second-level support internally. Strongly prefer us-based services.
• Looking for a simple answering service for after-hours technical issues. No real support need be offered -- only message delivery.
• Looking for us based call center that can scale to 100+ agents to provide tier 1 technical support. Would like "fully-loaded" per agent quote for 10 / 25/ 50 / 75 / 100 agents.
• Maybe would need hebrew foreign language support.
• Must support, english, french, german, and spanish.
• Need customer service and some technical support.
• Need help with web chat. Want to assist my customers with their shopping needs and lower my "shopping cart" abandon rate. Just looking for the web chat support for now.
• Need off hours support for a website hosting business. Tier 1 support only estimate of under 100 calls or emails per month for the first year.
• Need online customer service chat for our website. We have a travel booking site where customers may ask how to use the site or for the customer service person to look up itinerary information. No phone support.
• Of top importance is working with a company who is reliable and has the systems in place to support us at all times. Language skills are also imperative. We would prefer an american or european accent but are open.
• Only need call center support, for password resets, general technical support, and forwarding mail to a level 2 support (in this company) for anything not specified. Support needed for friday nights and weekends. Expected volume of 3-5 emails. What would be the weekly pay for this servace.
• Provide end-user technical support for a web-based medical sample tracking system. Users will be medical professionals worldwide as well as lab technicians located at a large state university in the midwest.
• Provide overflow call center faq support.
• Require agents to be familiar with wi-fi network connecting. Start with basic assistance and grow to offer 2nd level support (remote in, check network status).
• Sales support to answer questions/ gather financial information and contact information for follow-up. Agent able to answer general questions/ gather required information such as invoices and get signed contract. Fax/email/web.
• Support for guiding customer to correct sku out 500-1000 possible inventoried items.
• Support wordpress installations by helping the customer directly and referring them to appropriate training videos as appropriate (links provide by us).
• Technical support of a subscription based pc game & customer support for billing related issues.
• The majority of calls are technical support calls for a custom software suite. So the ability to support custom software is critical. Almost no calls refer to office or windows, so we may be a different environment than many standard support centers.
• The vast majority of e-mail support is needed for month 1, as follows: expected volume of customer service e-mails: month 1: 6,000 month 2, 3: 500/month months 4, 5, 6: 200/month.
• This service would primarily be to support staff in routing regular, after-hours, and/or emergency calls from apartment complexe tenants. Messages would need to be forwarded to on-call tech or staff member and in accordance to a set schedule.
• This will be a call center for a gps tracking unit. Customers will call in to find out info about the unit as well as do tech support, and may want help with tracking as well.
• This will be for customer support of customer questions on a b2b website. It will involve mostly password resets, possible payment processing, and website navigation.
• This would be technical support for a dealer-installed electronics kit for vehicles. Call center would provide trouble-tree diagnostics, follow-up for missing kit parts, and faq. Us business hours 7:30 am est to 8 pm est (5pm pst).
• Tier 1 & tier 2 technical support.
• To do tech support calls for our hosting servers.
• We are a full service call center looking for projects to support b2b. Please advise is you have any projects in which we could place a bid. Thanks.
• We are a small startup business looking for a call center to partner with in providing technical support to our customers. We anticipate a small volume of calls and are interested in finding out more information about types of support, cost, and hours you provide to businesses such as ours.
• We are a small web based business that would like to have call center support for taking orders, providing information on orders placed, taking subscription cancellation requests, and assisting in returns.
• We are a tech support center that requires over flow calls be sent to a pager and email address with some basic information name company new or existing issue ticket number if existing issue that the customer is reporting.
• We are an it outsourcer in the delaware valley. We do not provide "call center" support. Some of our clients are asking us about helping them build a call center solution and we are exploring potential partners.
• We are in the business of education. We have about 9,000 students and about 80% are on financial aid. We want to outsource support for financial aid related questions from students/parents particularly during registration periods.
• We are looking to outsource basic medicare hmo call center functions including afterhour, weekend, and holiday coverage plus back up support for internal staff. Thanks.
• We are tv manufacture. And want service call center provide technical support and warranty service(repair). Pls provide the detail program and quotation.
• We basically need to have a call center to answer incoming customer service calls, basic technical support and have knowledge of our system and how to show people how to sign up. Thank you.
• We have a global client base and require 24/7 customer call-in support in a broad variety of languages.
• We have a web site that sometimes generates support calls. Nothing technical -- just basic customer service -- checking account information, providing status, sign new customers up, take payment info. All of this can be done via the web site, but some people just can't do things themselves.
• We have all the support for us website visitor but, we looking for sales team for show more atractive all the benefits that we offer and show by phone how to pay the fee membership with us. We offer advertising, marketing and real estate solutions for ours visitors.
• We have over 13,000 leads that come in right now we are needing agents to follow up on these leads as well as provide customer service and technical support.
• We need 24/7 anwsering service for our doctors support our long-term care homes in location throughout pa and nj.
• We need call center services on incoming calls: customer service, order taking, and sales support. Please email with your company description, plan options, and how you can help. We prefer no contracts and flexibility in changing/upgrading to another plan at any time. Thank you.
• We need one person to handle emails, live support and sales phone calls. We are not very busy and this is good full time work for one person! Hopefully 10 hours a day at $5hr or less if from foreign country.
• We need someone to answer an internal helpdesk support line and connect calls to support personal.
• We primarily need a call center support for billing issues, i.e. Providing refunds/credits, non-receipt of product. We only sell digital products so we prefer a company familiar with digital products sold online only.
• We provide hospitality services to local hotels and need after hours and weekend call center support services.
• We refurbish consumer electronics and need to have help with inbound calls for warranty service and tech support of video game consoles. Need to have reporting as well.
• We require an after hours answering service, who can listen to the caller's issue at hand and then alert the appropriate support staff of the issue.
• We would provide a script for support and trouble-shooting.
• We're looking for a quote on a 27/7 contact for what amounts to lvl 1 support with the ability to then forward on higher lvl tech issues. This is for a direct track cpa network based system.
• Would definitely like to have foreign language support but not mandatory. Spanish, cantoneese, mandarine and vietnameese would be nice but again not a requirement. Would specifically like a service that could patch calls to specific extensions regularly. No fee for patched calls would be ideal if possible.
• E-commerce system business to business user and tech support for a proprietary software.
• First line tech support handling and log some basic customer information.
• I have an it company, and need to provide 24/7 tech support. I am considering outsourcing rather than inhouse.
• This will be a call center for a gps tracking unit. Customers will call in to find out info about the unit as well as do tech support, and may want help with tracking as well.
• To do tech support calls for our hosting servers.
• We are a tech support center that requires over flow calls be sent to a pager and email address with some basic information name company new or existing issue ticket number if existing issue that the customer is reporting.
• We refurbish consumer electronics and need to have help with inbound calls for warranty service and tech support of video game consoles. Need to have reporting as well.
• 24 hour support help desk service. The provider will be given access numbers and escallation procedures.
• 3 different tiers 1. Customer service (non-technical) 2. Technical help desk 3. After hours 24/7 emergency help desk.