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Live Operator Call Center Services
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  • What are other live operator call center users looking for?
  • • A caller would ask for one of four or five people the operator would then need to call that person.

    • I am a lawyer that will soon begin a media campaign for people suffering from a particular disease. I will require the operator to answer the calls and complete an intake sheet. Upon completeion i would like to receive and e-mail of the intake report.

    • I need a call center operator to take messages or patch the caller to my cell phone. As an added service, i am also looking for someone who can enter/edit/delete appointments into a simple web-based appointment book. This feature is highly desirable but not mandatory depending on cost.

    • I need the following options availbable: 1. Operator able to direct caller to agency website 2. Claims: operator direct caller to specific insurance company claims center 3. Billing: operator direct caller to specific insurance company billing dept.

    • Just need someone to answer phone when someone hits 0 for operator and then direct calls to the appropriate person.

    • Live operator with custom greeting and custom responses.

    • Looking for a service to provide a live person to contact 24 hours a day. Call would be infrequent and will need operator to contact appropriate personnel for response.

    • Messages taken by live operator and forwarded to us by email.

    • Operator fills out our online form and may provide very basic information to the consumer (that we will provide to you).

    • Operator will take call from finder of lost item, obtain contact information, access our database to obtain contact information on owner of lost item, call or e-mail owner and relay contact information on finder of lost item.

    • Our law office needs spanish speaking operators to go through our initial client questionaire with a customer. The operator will type the client's answers into our web based software program. The web based software package will also provide the questions that the representative needs to ask.

    • Our script will contain about 10 questions that the operator will need to ask the callers.

    • Recorded message, with option to have answered by operator. Then ask about 20 question send ing the answers by email or web server.

    • Recorded the actual phone call between operator and client, anwsered within 4 rings. Answered with our business name and the one taking our calls understands our business and what to ask only. Then call us immediately when it is important. F.l. weeks.

    • Taking department calls, and asking caller for specific project details. Operator will then contact person within out company to contact that caller back.

    • We are a tow truck company that needs the operator to take the calls and provide price quotes.

    • We are seeking a service which will answer professionally and relay the message to us so that we can return the call. We might add some troubleshooting responses that the operator could offer the callers. We expect only about 10 calls per week!.

    • We need someone to answer emergency calls. A caller will call, the operator will take note of issue and then call our on call person and relay the issue.

    • We need the 800 operator to take orders and send them to either our packaging company or our web site for retrieval frm the packaging company.credit card processing could be done thru you or thru our paypal account at our web site depending on the additional fee required.

    • Would like a self-serve menu with general information for customers and option to speak to operator who uses script.

    • 1. Take messages and email message and contact info 2.take orders and process via our website shopping cart 3. Offer upsell 4. Credit card info is not retained 5. Spanish or french speaking operators availability.

    • Bna is currently looking at outsourcing our home office switchboard. Operators would answer main number and transfer calls to invividual extensions. We would like to know what your technical capabilities are and cost.

    • Call center operators will need to answer the phone with a specific greeting, gather contact information and pose specified questions to callers.

    • Heavy volume from november to january. Other months are slower. As orders come in operators would go to our website and place orders which we then import.

    • I am purchasing an ecommerce business that i expect to grow rapidly. So scale is important. Operators may have to contact vendors or my company to get answers on questions and get back to customers.

    • I have a wireless cell phone company. I need operators to field inbound calls,and process orders through my personal web portal.i also need them to take payments through the same portal as well when they call back pay their bills.

    • I need 5 to 10 operators dedicated to my account.

    • Must be a u.s. call center with american operators.

    • Need high quality lead qualifying and reporting service. Need experienced operators who can accommodate complex script and detailed accurate reporting.

    • Operators must be fluent in spanish. Can operators use our own crm software? What are the options in that respect?.

    • Operators to answer our 800 line service. Script provided. Leads report emailed or faxed to our corporate office.

    • Operators will need to connect callers with a local cab company in their area that accepts our payment method.

    • Operators would be required to answer reservation calls, access online calendars to determin availability, then patch calls to our company. Average is 1,200 to 1,400 minutes per month. Maximum budget is $500 per month.

    • Our law office needs spanish speaking operators to go through our initial client questionaire with a customer. The operator will type the client's answers into our web based software program. The web based software package will also provide the questions that the representative needs to ask.

    • Spanish speaking operators a must.

    • The operators need to connect to our order processing ssytem via the internet. We have a large peak in the holiday season - so the 70% of calls occur sept-dec. Average call length is about 3.5 minutes.

    • The operators take calls off our toll free number, and enter orders with credit card information onto the website or give the direct mailing address where they can send checks to place orders.

    • The preference is to have fluent american speaking operators.

    • We are looking for outbound as well as inbound calling. We'd like the operators to access our db for info.

    • We will provide a script. Calls will come it, the operators will then look at the matrix and give the customer the proper number to call for answers.

    • All i need is a live agent to take inbound calls, and qualify the lead to make sure the lead is serious. If the lead wants the service (directv) then the agent should automatically connect prospect to an 800# in the us.

    • I am an acupuncturist. I am interested in having a live person answer my calls, answer simple questions about my services, and take messages. I would like to know more about how appointment scheduling services work. Perhaps a quote with and without the appointment scheduling.

    • I am looking only for a live person to answer the phone and read a short script (2-5 sec. Per call) to each caller.

    • I have a cleaning business. I need to have a dedicated live person available from 9:00 a.m. - 3:00 p.m est.

    • I want a live person to answer the phone in my companies name and get detailed information about the property they're selling and e-mail it to me.

    • Just need a live person to answer phone and take messages for us from 5:30 pm in evening to 9:00 and weekends.

    • Live person answering the phone making sure to get the name, phone number, email address and reason to call and forward that information to me asap.

    • Live person answering. Can transfer calls to cell phone or home phone.

    • Looking for a service to provide a live person to contact 24 hours a day. Call would be infrequent and will need operator to contact appropriate personnel for response.

    • Routing calls to originating call center, 95% of call to be answered by a live person before 3minutes.

    • The purpose of this call center is to answer pre-sales questions. Most of the information will be on a specific website; but, we understand that sometimes our end users may want to speak with a live person to get confirmation of the facts.

    • Today i only get a few calls a week. I only need a live person to answer to give the caller the feeling they are not leaving a message on a machine. I am going to do some advertising which may genrate more call.

    • We are looking for a live person to answer incoming phone calls and simply forward them to the appropriate extension.

    • We just need a service that allows medical patients to leave a voicemail message for prescriptions, appointments, and all non emergent issues but a live person to take a message and text the doctor for hospital admissions and emergencies.

    • We need a call answerig service where a live person will pick up the phone for our law office and take people's names and numbers for after hours, approximately starting after 6:00 pm.

    • We need a live person 24/7 along with 26+ voicemail boxes to take care of emergency calls.

    • We need a live person to answer the call, take a message, call the agency volunteer who is on call for that day and give them the message (name, phone number to return the call).

    • We need a live person to speak with our customers calling in to take down their request, phone number and address.

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Describe your live operator call center needs below:

Create your Inbound Call Centers request for quote

[ Number of Questions: 9 ~ Average time to complete: 1 min, 10 sec ]
Please Note: this form is for INBOUND call centers only. Please visit our Call Center/TelemarketingCall Center/Telemarketing page for needs such as outbound telemarketing or call center software. This form is also for domestic call centers only. For offshore call center requests visit our Offshore Call CentersOffshore Call Centers page.
1) What are the primary functions you need a call center to perform? [required]
(please check all that apply)

Take sales orders
Provide customer service
Provide technical support
Generate and qualify inbound leads
Process applications
Schedule appointments
Respond to and manage email
Provide live web chat support
Provide answering/messaging services
Other (please specify):
   

2) How many inbound calls, emails, and/or inquiries do you expect to outsource on a monthly basis? [required]
Not sure
1 to 499
500 to 1,999
2,000 to 4,999
5,000 to 9,999
10,000 to 19,999
20,000+
3) When do you want to begin using call center services? [required]
ASAP
In two weeks
In one month
More than two months
4) What type of call center outsourcing coverage do you need? [required]
Dedicated 24-hour coverage
Normal business hours coverage only
Normal business hours plus weekend and/or holiday coverage
Other (please specify):
   
5) What is your estimated annual budget for outsourced call center services? [required]
Less than $2,500
$2,500 - 4,999
$5,000 - 9,999
$10,000 - 19,999
$20,000 - 49,999
$50,000 - 99,999
$100,000+
Not sure - please advise
6) What is the five digit ZIP code for your office location? [required]

Zip lookup for major cities

  • Akron, OH 44301-44399
  • Albuquerque, NM 87101-87199
  • Alexandria, VA 22301-22336   
  • Amarillo, TX 79101-79189   
  • Anaheim, CA 92801-92899
  • Anchorage, AK 99501-99695   
  • Arlington, TX 76001-76019
  • Arlington, VA 22201-22246   
  • Atlanta, GA 30301-39901   
  • Augusta, GA 30901-30999   
  • Aurora, CO 93390-80247
  • Aurora, IL 60502-60598   
  • Austin, TX 73301-78799
  • Bakersfield, CA 93301-93390
  • Baltimore, MD 21201-21298   
  • Baton Rouge, LA 70801-70898   
  • Bellevue, WA 98004-98015
  • Birmingham, AL 35201-35299   
  • Boise, ID 83701-83799   
  • Boston, MA 02128-02298   
  • Bridgeport, CT 06601-06699   
  • Brownsville, TX 78520-78526
  • Buffalo, NY 14201-14280
  • Cape Coral, FL 33904-33993
  • Carrollton, TX 75006-75011   
  • Cary, NC 27511-27519
  • Cedar Rapids, IA 52401-52499
  • Chandler, AZ 85224-85286
  • Charlotte, NC 28201-28299   
  • Chattanooga, TN 37401-37450
  • Chesapeake, VA 23320-23328   
  • Chicago, IL 60601-60827
  • Chula Vista, CA 91909-91921
  • Cincinnati, OH 45201-45999
  • Cleveland, OH 44101-44199   
  • Colorado Springs, CO 80901-80997
  • Columbia, SC 29201-29292   
  • Columbus, GA 31829-31999   
  • Columbus, OH 43085-43299
  • Coral Springs, FL 33065-33077
  • Corona, CA 92877-92883
  • Corpus Christi, TX 78401-78480
  • Dallas, TX 75201-5398
  • Dayton, OH 45390-45490   
  • Denver, CO 80012-80299
  • Des Moines, IA 50301-50981
  • Detroit, MI 48201-48288
  • Durham, NC 27701-27722   
  • El Monte, CA 91731-91735   
  • El Paso, TX 79901-88595   
  • Elizabeth, NJ 07021-07208
  • Elk Grove, CA 95624-95759   
  • Escondido, CA 92025-92046   
  • Eugene, OR 97401-97455
  • Fayetteville, NC 28301-28314
  • Fontana, CA 92331-92337
  • Fort Collins, CO 80521-80553
  •  
  • Fort Lauderdale, FL 33301-33394
  • Fort Waynem, IN 46801-46899
  • Fort Worth, TX 76101-76199   
  • Fremont, CA 94536-94555
  • Fresno, CA 93650-93650
  • Fullerton, CA 92831-92838  
  • Garden Grove, CA 92840-92846   
  • Garland, TX 75040-75049   
  • Gilbert, AZ 85233-85299   
  • Glendale, AZ 85301-85318   
  • Glendale, CA 91201-91226   
  • Grand Prairie, TX 75050-75054
  • Grand Rapids, MI 49501-49599   
  • Greensboro, NC 27395-27499   
  • Hampton, VA 23605-23681   
  • Hartford, CT 06101-06199
  • Hayward, CA 94540-94557   
  • Henderson, NV 89002-89077   
  • Hialeah, FL 33002-33018
  • Hollywood, FL 33019-33084   
  • Honolulu, HI 96801-96850
  • Houston, TX 77001-7299   
  • Huntington Beach, CA 92605-92649
  • Huntsville, AL 35801-35899   
  • Indianapolis, IN 46201-46298
  • Irvine, CA 92602-92710   
  • Irving, TX 75014-75063
  • Jackson, MS 39201-39298   
  • Jacksonville, FL 32099-32290
  • Jersey City, NJ 07097-07399   
  • Joliet, IL 60403-60436
  • Kansas City, KS 66101-66160
  • Kansas City, MO 64101-64999   
  • Knoxville, TN 37901-37998   
  • Lakewood, CO 80123-80401
  • Lancaster, CA 93534-93586   
  • Laredo, TX 78040-78049   
  • Las Vegas, NV 89044-89199
  • Lexington, KY 40502-40598   
  • Lincoln, NE 68501-68588   
  • Little Rock, AR 72201-72295   
  • Long Beach, CA 90745-90899   
  • Los Angeles, CA 90001-90230
  • Louisville, KY 40201-40299
  • Lubbock, TX 79401-79499   
  • Madison, WI 53701-53794   
  • McAllen, TX 78501-78505   
  • Memphis, TN 37501-38197   
  • Mesa, AZ 85201-85277   
  • Mesquite, TX 75149-75187   
  • Miami, FL 33101-33299   
  • Milwaukee, WI 53201-53295   
  • Minneapolis, MN 55401-55488
  • Mobile, AL 36601-36695
  • Modesto, CA 95350-95397   
  • Montgomery, AL 36101-36191   
  • Moreno Valley, CA 92551-92551
  • Naperville, IL 60540-60567   
  • Nashville, TN 37201-37250   
  • New Haven, CT 06501-06540   
  • New Orleans, LA 70112-70195   
  • New York City,NY 10001-10292
  • Newark, NJ 07101-07199   
  • Newport News, VA 23601-23628  
  • Norfolk, VA 23501-23551   
  • North Las Vegas, NV 89030-89087
  • Oakland, CA 94601-94666   
  • Oceanside, CA 92049-92058
  • Oklahoma City, OK 73101-73199
  • Omaha, NE 68101-68198   
  • Ontario, CA 91710-91798   
  • Orange, CA 92856-92869
  • Orlando, FL 32801-32899   
  • Overland Park, KS 66062-66283  
  • Oxnard, CA 93030-93036
  • Palmdale, CA 93550-93599   
  • Pasadena, CA 91101-91199   
  • Pasadena, TX 77501-77508   
  • Paterson, NJ 07501-07544   
  • Pembroke Pines, FL 33023-33084  
  • Peoria, AZ 85345-85385   
  • Philadelphia, PA 19019-19255  
  • Phoenix, AZ 85001-85099   
  • Pittsburgh, PA 15122-15295
  • Plano, TX 75023-75094
  • Pomona, CA 91765-91799   
  • Port St. Lucie, FL 34952-34988
  • Portland, OR 97086-97299   
  • Providence, RI 02901-02940   
  • Raleigh, NC 27601-27699   
  • Rancho Cucamonga, CA 91701-91739
  • Reno, NV 89501-89599   
  • Richmond, VA 23173-23298
  • Riverside, CA 92501-92522   
  • Rochester, NY 14602-14694   
  • Rockford, IL 61101-61126   
  • Sacramento, CA 94203-95899   
  • Salem, OR 97301-97317
  • Salinas, CA 93901-93962   
  • Salt Lake City, UT 84101-84199
  • San Antonio, TX 78201-78299   
  • San Bernardino, CA 92401-92427   
  • San Diego, CA 92101-92199
  • San Francisco, CA 94101-94199
  • San Jose, CA 95101-95196
  • Santa Ana, CA 92701-92799
  • Santa Clarita, CA 91310-91390
  • Santa Rosa, CA 95401-95401
  • Savannah, GA 31401-31421
  • Scottsdale, AZ 85250-85271   
  • Seattle, WA 98101-98199
  • Shreveport, LA 71101-71166  
  • Sioux Falls, SD 57101-57198   
  • Spokane, WA 99201-99299   
  • Springfield, MA 01101-01199   
  • Springfield, MO 65801-65899   
  • St. Louis, MO 63101-63199   
  • St. Paul, MN 55101-55191   
  • St. Petersburg, FL 33701-33784
  • Sterling Heights, MI 48310-48314
  • Stockton, CA 95201-95297   
  • Sunnyvale, CA 94085-94089
  • Syracuse, NY 13201-13290
  • Tacoma, WA 98401-98499
  • Tallahassee, FL 32301-32399
  • Tampa, FL 33601-33694   
  • Tempe, AZ 85280-85289   
  • Thousand Oaks, CA 91319-91363
  • Toledo, OH 43601-43699   
  • Topeka, KS 66601-66699   
  • Torrance, CA 90501-90510   
  • Tucson, AZ 85701-85777
  • Tulsa, OK 74101-74194   
  • Vancouver, WA 98660-98687   
  • Virginia Beach, VA 23450-23479   
  • Waco, TX 76701-76799   
  • Warren, MI 48088-48397   
  • Washington, DC 20001 - 56920
  • West Valley City, UT 84118-84128
  • Wichita, KS 67201-67278   
  • Winston-Salem, NC 27101-27199  
  • Worcester, MA 01601-01655
  • Yonkers, NY 10701-10710
NOTE: We only serve U.S. businesses at this time.
7) What is your e-mail address? [required]  


Why we need your email address
8) What additional call center services would you like provided?
  Credit card processing
Regular reporting
Web-enabled stations
Product or direct mail fulfillment
Script writing
Foreign language support
Other (please specify):
   
9) Please describe in detail any additional call center requirements you may have.
 
Note: There is a 1,000 character limit for this answer.

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Related Terms Call Management Software, Call Center Services, Customer Service Call Centers, Customer Service Outsourcing, Customer Support Services, IVR, Live Answering Services, Outbound Call Centers, Predictive Dialer, Offshore Call Centers, Offshore Call Center Services, Call Center Service Buyer Comments
 
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