| 1) |
What are the primary functions you need a call center to perform? [required]
(please check all that apply) |
|
 |
Take
sales orders
Provide
customer service
Provide
technical support
Generate
and qualify inbound leads
Process
applications
Schedule
appointments
Respond
to and manage email
Provide
live web chat support
Provide
answering/messaging services
Other (please
specify):
|
| 2) |
How many inbound calls, emails, and/or inquiries do you expect to
outsource on a monthly basis? [required] |
|
|
Not
sure
1
to 499
500
to 1,999
2,000
to 4,999
5,000
to 9,999
10,000
to 19,999
20,000+
|
| 3) |
When do you want to begin using call center services? [required] |
|
|
ASAP
In
two weeks
In
one month
More
than two months
|
| 4) |
What type of call center outsourcing coverage do you need? [required] |
|
|
Dedicated
24-hour coverage
Normal
business hours coverage only
Normal
business hours plus weekend and/or holiday coverage
Other (please
specify):
|
| 5) |
What is your estimated annual budget for outsourced call center services? [required] |
|
|
Less
than $2,500
$2,500
- 4,999
$5,000
- 9,999
$10,000
- 19,999
$20,000
- 49,999
$50,000
- 99,999
$100,000+
Not
sure - please advise
|
| 6) |
What is the five digit ZIP code for your office location? [required] |
|
|
Zip lookup for major cities
- Albuquerque, NM - Zip: 87199
- Arlington, TX - Zip: 76001 - 76019
- Atlanta, GA - Zip: 30301 - 31199
- Austin, TX - Zip: 73301 - 78799
- Baltimore, MD - Zip: 21075 - 21298
- Boston, MA - Zip: 02101 - 02297
- Charlotte, NC - Zip: 28201 - 28299
- Chicago, IL - Zip: 60601 - 60827
- Cleveland, OH - Zip: 44101 - 44199
- Colorado Springs, CO - Zip: 80901 - 80997
- Columbus, OH - Zip: 43085 - 43299
- Dallas, TX - Zip: 75201 - 75398
- Denver, CO - Zip: 80002 - 80299
- Detroit, MI - Zip: 48201 - 48288
- El Paso, TX - Zip: 79901 - 88595
- Fort Worth, TX - Zip: 76101 - 76199
- Fresno, CA - Zip: 93650 - 93888
- Honolulu, HI - Zip: 96801 - 96850
- Houston, TX - Zip: 77001 - 77299
- Indianapolis, IN - Zip: 46201 - 46298
- Jacksonville, FL - Zip: 32099 - 32290
- Kansas City, MO - Zip: 64101 - 64999
- Las Vegas, NV - Zip: 89044 - 89199
- Long Beach, CA - Zip: 90745 - 90899
- Los Angeles, CA - Zip: 90001 - 91335
- Louisville, KY - Zip: 40201 - 40299
- Memphis, TN - Zip: 37501 - 38197
- Mesa, AZ - Zip: 85201 - 85277
- Miami, FL - Zip: 33010 - 33299
- Milwaukee, WI - Zip: 53201 - 53295
- Minneapolis, MN - Zip: 55199 - 55488
- Nashville, TN - Zip: 37201 - 37250
- New Orleans, LA - Zip: 70112 - 70195
- New York, NY - Zip: 10001 - 10292
- Oakland, CA - Zip: 94601 - 94666
- Oklahoma City, OK - Zip: 73101 - 73199
- Omaha, NE - Zip: 68046 - 68198
- Philadelphia, PA - Zip: 19019 - 19255
- Phoenix, AZ - Zip: 85001 - 85099
- Portland, OR - Zip: 97200 - 97299
- Sacramento, CA - Zip: 94203 - 95899
- San Antonio, TX - Zip: 78201 - 78299
- San Diego, CA - Zip: 92101 - 92199
- San Francisco, CA - Zip: 94101 - 94199
- San Jose, CA - Zip: 95101 - 95196
- Seattle, WA - Zip: 98101 - 98199
- Tucson, AZ - Zip: 85701 - 85777
- Tulsa, OK - Zip: 74101 - 74194
- Virginia Beach, VA - Zip: 23450 - 23479
- Washington, DC - Zip: 20001 - 56920
NOTE: We only serve U.S. businesses at this time. |
| 7) |
What is your e-mail address? [required] |
|
|
|
Why
we need your email address |
| 8) |
What additional call center services would you like provided? |
|
| |
Credit
card processing
Regular
reporting
Web-enabled
stations
Product
or direct mail fulfillment
Script
writing
Foreign
language support
Other (please
specify):
|
| 9) |
Please describe in detail any additional call center requirements
you may have. |
|
| |
Note: There is a 1,000 character limit for this answer. |
