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Quotes from Multiple Vendors

• 15 question script of demographic info

• 3 different tiers 1. Customer service (non-technical) 2. Technical help desk 3. After hours 24/7 emergency help desk

• Agents would simply ask caller 1-2 questions and forward the call to rep. The service needs to be scaleable over time and possibly within a given day. No heavy accents of any kind, please.

• Answer calls, take messages or send to voicemail. Schedule appointments online.

• Answer medical clinic calls during evening and weekend hours. Page physician on-call or direct the call to designated phone number.

• Answer phone, take name, number, facility name and Message for technician

• Answer questions regarding a consumer product. Product detail will be provided

• Basic off hours call center help desk. We have a basic script. Nothing technical. All level 2 calls will be escalated to a tech with a pager. 6-10 calls per evening 7/365. Reporting needed is very minimal. Thanks, Joe

• Basically take a message unless providing simple answers to questions is available.

• Bilingual ( Spanish and English )

• Business hours - answer and email messages in within 5 minutes of message. After hours - Consolidate messages and email next business day.

• Call forwarding and conference calls

• Communication skills Computer literacy

• Data collecting from inbound callers - e.g., name, phone numbers, e-mail addresses, degrees.

• Dental practice: Route incoming calls; Registered & emergency patients direct to office. New patients and inquiries; Track- Where they heard of us, keep log of contact info & referral source, then route new customers to office. Absolute minimum to no hold time. Always cheerful & professional attendants.

• Fill out service request form and email out to technician for response. Only required to provide overflow coverage during business hours but full coverage after hours and on weekends.

• Forward calls to various people within the company. Voicemail when calls come in outside normal business hours. Email notification of voicemail message.

• Hello, I'm looking for a service in which my clients can call a phone number and have their issues transposed into a support ticket. Can you help with this?

• I am looking for a call center to take orders for a product that will be aired on television in select markets. I am looking to pay a commission of each order taken. Product price with shipping and handling is $20. Commission rate is: 20%. Approximately $4 per order taken. Please only respond if this is something your call center can accommodate.

• I am not looking to outsource, I need a computer software that will allow me to take inbound calls as an answer/messaging service and/or schedule appointments

• I am shopping for answering service for my TAC/professional services department and trying to find out what kind of services do you offer for customer support depts. In our case, customer will call in the 800 number whenever they have any issue with the system/application. Your rep need to collect the basic details i.e. name of the customer, location, company name, what kind of issue. He will then need to raise a ticket in our sales force CRM online and also notify the person who is responsible for that account at that time of the day (those detail will be provided by us). Initial call volume will be low but slowly it will grow up. I don't expect more that couple of calls a day to start with

• I currently use direct mail to generate lead for loan modifications and I need a company that is bilingual and able to get basic information.

• I need agents/a call center that can support an online wine club where subscribers get monthly shipments of wine sent to them in the USA. Ideally, it needs to integrate w/net suite ecommerce platform

• I need someone to take call 7days a week and patch those calls to our agents. I need to have it working today

• I would also be interested in a call center that would do direct calling to possible clients.

• Live operator with custom greeting and custom responses

• Looking for a per call cost for a customer service line.

• Low abandon rate, short to no hold times.

• Mainly looking for International call center services. Wanting to expand to all Countries ASAP.

• National firm with clients in 5 time zones

• Need dedicated representatives competent in speaking with clients who might call in a crisis (mental health field)

• This will be a temporary service for one to two months until new office is complete and staffed.

• We air a one hour show on direct TV on Saturday nights. Product and services are sold on these shows. Looking for pricing for taking inbound calls and orders.

• We are looking to start a pilot ASAP of a lead qualification service for law firms. The call center would need to qualify the individual looking for legal services, match them up with the appropriate lawyer (based on business rules) and then transfer the caller to the law firm. Qualification of emails would also be included.

• We need an overflow call center during the hours of 11-1:30pm EST Monday through Friday to assist with inbound sales calls.

• We need our phone answered after hours on weekends and on holidays to assist towing clients. We will need you to contact the driver on call to dispatch the information and provide a log of phone calls to the office via fax or e-mail daily even if there was no activity

• We will provide a script to schedule the interview appointment. We would like for the appointment to be added to our online schedule for the offices to view.

• We would need upkeep of our "care line" - a log that records the product, complaint, suggestion, praise, etc.

• Would like to outsource all of our reservations and some minor customer service for a 100 unit condo-hotel.

• Reading scripts, depending on what callers are looking for I am a therapist and am thinking about replacing my current assistant with someone virtual who can get the job done in an effective manner. I also need someone who is familiar with using infusion soft

• Work form home employees