BuyerZone users' call center service requirements

We ask users of our quote request service to describe their call center service purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.

We hope these user comments help you get a sense of what types of call center services other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.

BuyerZone user comments: call center service purchasing requirements

"The system needs to be able to take in catering orders from customers (live?), keep a schedule and forward orders via email or fax for fulfillment."
-- Buyer, Restaurant, New York, NY

"I need a call center that does inbound calls, answers emails, and also performs live chat preferably 24 hours per day. The best per minute call rate I have gotten is .60 per minute so if yours is much higher and you do not offer a flat fee, then it is probably not the solution for me. I want the staff to be able to place orders for customers who call in, answer questions that customers have, track customer orders, and a few other things. It is very important to be able to do both email, live chat and phone... Thanks, if you think you have a low price, high quality solution for me, please call. Have a great day."
-- CEO/President/Owner, Retail, Feasterville Trevose, PA

"Clients will call to ask questions about the product or to order. Questions can be answered by going to our FAQ's section on our website. In regards to order processing. We simply need your operators to go to our site and process the orders there. Phonecall recording for security purposes is necessary. Also, we primarily do customer service via email so those who call for customer service should be directed to the appropriate email address. We will send in scripts for the operators to use as a base. We have our own toll-free number that we will forward to you. There can be no addtional inbound or outbound charges. We do not want to spend more than $500 a MONTH and that should include everything (except perhaps a resonable training fee)."
-- CEO/President/Owner, Retail, Los Angeles, CA

"We need a voicemail that a person can leave a message and when doing so it is paged to our emergency maintenance. We are also looking at a live operator to answer apartment leasing calls when the office staff is not available to either take a message or give information and set appointments."
-- Buyer, Real Estate, Dublin, OH

"To be able to answer calls from customers and take messages for 3 companys. if customer requesting a service call must dispatch call to techmnician on duty."
-- Office Manager, Other Business Services, Hermiston, OR

"Easy to understand, polite, knowledgable, able to transfer calls to the appropriate persons voicemail, answer basic questions and refer to our web site."
-- Administrative Assistant, Other Business Services, Telluride, CO

"I'm doing research on estimated costs of inbound call centers. Thanks for your help."
-- Marketing/Public Relations, Financial Services, San Diego, CA

"I need for call center reps to have a knowledge of my product (a unique cutting board)and to possibly provide cross-selling product options."
-- CEO/President/Owner, Retail, Palatine, IL

"I am looking for a call center to make out bound calls to new business and ask them if they would like to accept credit cards in their new business. once they have someone intrested transfer the call to our office and one of my sales people will close the sale."
-- CEO/President/Owner, Financial Services, Centennial, CO

"Call Center will need to answer calls when our business is closed, take messages, pass on messages to Emergency Contact Person by text message, e-mail, or phone. This call center will also need to be able to answer all incoming calls by the 3rd ring. "
-- Office Manager, Other Business Services, Grove City, PA

"Answer phone take message text or call us.Maybe transfer call to us."
-- General Manager, Other Business Services, Houston, TX

"We're a seasonal business, whitewater rafting and summer camps for kids. our season is june-august for the most part... we'd want light coverage throughout the year."
-- CEO/President/Owner, Travel/Hospitality, Shingle Springs, CA

"Good morning i wanna open a business like priceline or bookinghotel reservation servicescan you provide my call center service?what about train the people tell me some prices for 24 h or 12 per day serviceand that have you got any segretary that do the normal job?i need a full mail list of hotel per cityi mean the full list of hotels in dubai more or less 400 hotels.ps. i have no officeregards jonny."
-- Office Manager, Travel/Hospitality, Wimilton, DE

"We are a fire, flood, emergency response business. We board up buildings after accidents, and fires. We respond to flooded buildings, streets, basement, etc. We also respond to biological cleanups. We need fast efficient response by paging on-call staff."
-- Office Manager, Other Business Services, Denver, CO

"Processing meeting orders and reporting to us daily so we can upload orders into our AMS-or you can enter into our AMS thru Citrix=also required to process mail orders for meetings and transfer calls to us-Tier 1 order processing of meetings-could also lead to processing all product orders, subscriptions and membership. Currently need is for peak period Sept. 1 thru Nov. 30."
-- Office Manager, Health Care, Bethesda, MD

"Direct any emergency calls to internal office staff. If no emergency, refer people to call back at 8am Mon-Fri."
-- Administrative Assistant, Health Care, Saint Louis, MO

"This is a very good pay per sale program. So if you have well trained sales staff and floor managers you will exceed at this program.Other centers doing this for my client making very good revenue bottomline. Also have a need for lead transfer generation centers. Need 150 seats filled by mid-month."
-- CEO/President/Owner, Telecom/Utilities, Memphis, TN

"WE a restaurant that does delivery. We don't have enough calls during each shift to warrant hiring a person to just answer the phone and take delivery and take out orders. We also need a system to get a printed order to us immediately."
-- CEO/President/Owner, Restaurant, Brooklyn, NY

"Just need a local answering service that can answer the phone and page the person on call for the cemetery or funeral home."
-- General Manager, Other Business Services, Hendersonville, NC

"I would like all messages to be emailed upon receipt. Please indicate if this option of mail retrieval is available."
-- CEO/President/Owner, Other Business Services, Tulsa, OK

"We are opening a real estate office so some of the above information can't be answered accurately because we really don't know what kind of volume to expect.We are looking for someone to be available should potential clients call to inquire about our service. I do not know at this time what the exact requirements of the answering service will be and how much will need to be done."
-- CEO/President/Owner, Real Estate, Valencia, CA

"Spanish speaking. Mininmal calls per month. Mostly after hours emergency."
-- CEO/President/Owner, Construction/General Contracting, Maricopa, AZ

"Simply record messages, fax/e-mail me daily summary in AM, page me for emergency calls only."
-- Dentist/Physician, Health Care, Nashville, TN

"I would like calls answered, get problem and contact info from caller and then emailed or texted to me."
-- CEO/President/Owner, Other Business Services, Brooklyn, NY

"This is a start-up company. We will be sending our mailers to prospective customers and need to have a dedicated 800 number for prospects to call. The call center will need to ask several questions that should not take more than 1-2 minutes. We will provide the script of questions to ask. We need to have the questions answered and then forwarded to us for further processing. We prefer electronic transfer of information collected. Call center also needs to determine a "best time" to have the prospect called back by on our our agents."
-- Partner/Principal, Insurance, Solon, OH

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