BuyerZone users' call center service requirements

We ask users of our quote request service to describe their call center service purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.

We hope these user comments help you get a sense of what types of call center services other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.

BuyerZone user comments: call center service purchasing requirements

"Take after hour, weekend and holiday service request calls and page the tech that is on call."
-- Receptionist, Other Business Services, Big Stone Gap, VA

"Call center will perform basic technical troubleshooting (attempt to access a website on a web browser) and should the troubleshooting fail, the call center will escalate by contacting our web hosting provider. The call center technician will need to continually update the client while interfacing with the web hosting firm."
-- CEO/President/Owner, Consulting, Chicago, IL

"Basically we need a company to answer our inbound sales leads, type up info about the caller and what they need, then send that info to us and we will call them back."
-- Marketing/Public Relations, Financial Services, Shawnee Mission, KS

"Need call center for immediate use, our company is Westing House digital."
-- Office Manager, Manufacturing, Santa Fe Springs, CA

"We will be running a commercial in six states for one month to generate remodeling leads for area retailers. This commerical will drive leads to a phone number that will then go to a call center. The call center is to gather the info and then get the lead to the proper retailer. Scheduling will need to be determined based on tech needs."
-- Marketing/Public Relations, Construction/General Contracting, Carlisle, PA

"FriendlyWill answer without being put on hold for longer than 10 -15 secondsWill take the name and number and reason for the call and report that the call will be returned within 24 hours."
-- Buyer, Health Care, Doylestown, PA

"Need help calling 1000 retail buyers to remind them to attend our show."
-- Sales/Business Development, Retail, New York, NY

"HiWAAY Network Services division manages networks for various businesses. We are currently look for an outsource company to take Internet support related calls on a 24 x 7 basis for one of our hotel clients. The client currently has 5 hotels and is adding 4 more within 6 months. The nature of the support will be to assist hotel guest with getting their computer connected to either the wired or wireless guest network in the hotel for Internet access. We are unsure of the call volume at this time. There are currently about 650 guest rooms that average about 70% occupancy at all times. We are looking to the potential outsourcer to assist in structuring a pricing and support plan to assist this customer."
-- Consultant, Consulting, Huntsville, AL

"Not sure but would like explanation of these items in #8. would like orders entered directly onto website when credit card is available."
-- CEO/President/Owner, Manufacturing, Franklin, TN

"We get about 20-40 calls between 9 AM and 5 PM Central Time where we need someone to give general prices on djs, caterers, photographers and take in order information to our website form for date, time, location, what they need, name, phone # , email.simple."
-- CEO/President/Owner, Information Services, Saint Paul, MN

"We are looking for an answering service that will field calls when no one is in the office and after hours."
-- Partner/Principal, Retail, East Hanover, NJ

"We are a mattress sterilization company that wants you to help us generate and set appointments for free in-home demonstrations/tests to show people how dirty their mattresses are. We close them once we are in the house."
-- CEO/President/Owner, Other Business Services, Rancho Cucamonga, CA

"1-3million spanish-speaking callers will call in over a one week period as a result of a national advertising campaign.they will leave a message of their contact information.call center will report the results by a database of name, address and possible comments of up to 1 minute."
-- CEO/President/Owner, Other Business Services, Malibu, CA

"Hi I was looking to outsource my customer service. I'm looking for a company that can answer general questions. I would like the representative to have average handle time of 3-5 minutes, upsell, place orders and answer daily e-mails. I would prefer regular business hours of 8:00 am 6:00 pm us pst time. But I would also like a quote for 24 hour customer care. Thank you."
-- Sales/Business Development, Retail, Yorba Linda, CA

"I'm curious to see if a receptionist/front desk girl can be replaced with a virtual assistant, epecially for sick days or vacations."
-- Dentist/Physician, Health Care, Kailua, HI

"Taking customer address and contact information and asking a couple basic questions."
-- General Manager, Construction/General Contracting, Wood Dale, IL

"We have a web site that sometimes generates support calls. Nothing technical -- just basic customer service -- checking account information, providing status, sign new customers up, take payment info. All of this can be done via the web site, but some people just can't do things themselves."
-- Partner/Principal, Media/Entertainment/Publishing, Newark, NJ

"Calls are answered with the name of the business and an explanation that I am occupied and that the call will be retunred as soon as possible. Message from client then e-mail and sent by text message. I have had two prior answering services. The first did a great job, but slowly increased prices and claimed to be spending several minutes per call. The most recent provider makes many mistakes and clearly sounds like an answering service."
-- Attorney, Legal, Olathe, KS

"I need one number for phone and fax, call fowarding."
-- Sales/Business Development, Real Estate, Lake Charles, LA

"We are a specialized travel company that will have a nationwide marketing campaign."
-- Partner/Principal, Travel/Hospitality, Colleyville, TX

"We are looking for outbound as well as inbound calling. We'd like the operators to access our db for info."
-- Office Manager, Other Business Services, Sylvania, OH

"Our script will contain about 10 questions that the operator will need to ask the callers."
-- CEO/President/Owner, Financial Services, San Bernardino, CA

"Need non-business hour coverage, rampin gup to 7x24. low volume of calls initially. credit card services orientation."
-- CIO, Financial Services, Foster City, CA

"Equipment compatibilty, network information, t1 or voIp, name of phone company,dedicated or shared agents, can agent take more then one call at a time."
-- Buyer, Other Business Services, San Pedro, CA

"One of three people will be who the call is to be directed to, needs to know how to tell which ones are which."
-- Administrative Assistant, Real Estate, Houston, TX

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