BuyerZone users' call center service requirements

We ask users of our quote request service to describe their call center service purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.

We hope these user comments help you get a sense of what types of call center services other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.

BuyerZone user comments: call center service purchasing requirements

"We will need operators to take orders, answer basic questions using our website."
-- Administrative Assistant, Retail, Albuquerque, NM

"I work with a study abroad company, a 3rd party provider in Arizona. We are now working on trying to re-work our emergency/crisis management. Currently, we have a cell phone which one of our directors has, at all times, in case of emergencies that come up with our students abroad. For professional reasons, we are looking into hiring a company that would essentially take the incoming emergency calls, and log them into our system. The details of how and where these things would get logged would be figured out, but we were wondering if there was a company that offered any services such as this."
-- Buyer, Education, Tempe, AZ

"Placing order for customers and accepting any forms of paymentDebbie."
-- CEO/President/Owner, Other Business Services, Providence, RI

"An after hour where doctor offices calls are transfered to my answering service and we receive the call. We take the message or if neccessary direct them to the appropriate locations. (911)."
-- General Manager, Information Services, Houston, TX

"I require a Spanish speaking call center that will be able to verify sales for our field sales reps. Average call is 90 seconds and we are currently handling 80-100 Spanish calls daily."
-- General Manager, Telecom/Utilities, Round Lake Beach, IL

"I'm looking for quotes for phone and email support of online web stores selling products. Fulfillment may or may not be part of the business. Calls or emails must be answered as the Web store identity. The work would probably be mostly email support. Additional stores (work) would be added as the project grows."
-- Consultant, Advertising/Marketing/PR, Columbus, OH

"I would like candidates for Outbound Lead generation calling. This will entail setting appointments with Qualified Business Candidates for banking needs."
-- Buyer, Financial Services, Chicago, IL

"We are looking for call centers that place 3rd party upsells on the back of inbound DR campaigns."
-- CEO/President/Owner, Advertising/Marketing/PR, Northbrook, IL

"By advertising on the Surflocal Business & Shopping Network with a Feature Ad, Service Ad or Coupon Ad, the Surflocal system provides free online marketing through local search placement on the major search engines. Our ads also provide free hosting and free web promotion so your website is predominently found on the major search engines. Start getting the results you hoped for."
-- CEO/President/Owner, Computers - Software, Fort Collins, CO

"Statistical reports daily, weekly or monthly. Opt out call back for problems routed to tier 2/3."
-- Partner/Principal, Consulting, Gainesville, VA

"Roughly 70 - 100 calls per day, peak time 7a - 8p, peak days mon - wed. Agents would take sales for health related products via our website. Minimal calls between 12a-3a, could just be message."
-- Partner/Principal, Health Care, Bellingham, WA

"We are looking for someone to supplement our in-house support. We're looking for a non-dedicated model."
-- General Manager, Computers - Software, Palo Alto, CA

"When a call comes in, follow & fill in a script online, click DONE when done."
-- Buyer, Other Business Services, Ontario, CA

"We would like the Phone answered professionally like it is our office then the messeages emailed to us."
-- CEO/President/Owner, Advertising/Marketing/PR, Altavista, VA

"I'm selling a book I'm writing. I'm looking for a resource to take and process orders. Then provide Names and addresses to me to ship my book."
-- Buyer, Other Business Services, Elgin, TX

"I currently only receive a few (2-6) phone calls per week, but expect the calls to increase over the holiday season. I do not need help with emails, just the phone calls because I cannot be tied to the phone all day."
-- CEO/President/Owner, Retail, Jacksonville, FL

"To take calls after our business hours, to collect info from customer like name address phone number, what the problem is. ect... to call our service manager with the customer info."
-- Buyer, Construction/General Contracting, Princeton, TX

"That Understand out country of mexico of south Tabasco for only Text Message some Freind or My Family they had cell send me only my computer. And I am Deaf not voice.thanks"
-- Manufacturing, Manufacturing, Portland, OR

"To take customer orders for products on my website between 9 am and 8 pm CST on Friday, Saturday, & Sunday - low volume 10 calls per day during Christmas last year - maybe more this year - some people just dont' like using shoping cart online. Answer customer questions or take message for me to call them back (not all calls are income producing for me)."
-- CEO/President/Owner, Retail, Dallas, TX

"Take calls Monday through Friday and email the messages from the customers. Example : customer calls and needs a service call for a particular location, the nature of the complaint and a purfchase order number for this service. Then email the messages to my cell phone and email address. This task would involve putting our cell phone email and email address in the email to section."
-- CEO/President/Owner, Construction/General Contracting, Marrero, LA

"I am a real estate agent and I understandKingdom call center gives filtered goodleads do you compare and what is theminimum cost for 1-10 leads."
-- Sales/Business Development, Real Estate, Montgomery Village, MD

"Provide customer service support for a cardiology specialty medical group m-f, 8-5 PST."
-- General Manager, Health Care, Bakersfield, CA

"CAll forwarding, sometimes getting back to the customers thru sales,and sometimes handling certain calls that do not require for sales and dispatch to be contacted."
-- CEO/President/Owner, Transportation/Logistics, San Lorenzo, CA

"Take calls for pre-paid calling card processing using credit card transactions."
-- CEO/President/Owner, Telecom/Utilities, Princeton, NJ

"I simply need a 365/24hr day professional, curteous live voice to answer incoming calls from patients. I will do the call backs and make my own appointments."
-- Dentist/Physician, Health Care, Shaker Heights, OH

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