Average Annual CSR Salary + Benefits
The annual salary and benefits paid to an average CSR in your call center (in $)

Total Customer Inquiries per month
The total number of customer inquiries that come into your call center each month (including phone, email, and other medium)

Ave CSR Minutes Spent Per Inquiry Before Investment
The average number of minutes a CSR spends dealing with a customer inquiry (including the actual communication time and any follow-up) before increasing efficiency

Ave CSR Minutes Spent Per Inquiry After Investment
The average number of minutes a CSR spends dealing with a customer inquiry (including the actual communication time and any follow-up) after increasing efficiency

Investment Cost
The total cost of the product or service (phone system, ACD, training, email management etc.) you are considering for purchase (in $)

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