Empower yourself with the language of insiders. We decipher the arcane terms, epigrammatic abbreviations, and weird words used in the outbound telemarketing industry.
Automated Call Distributor (ACD)
A phone system accessory that routes incoming calls among a set of extensions to ensure they
are handled efficiently. ACDs are generally used in outbound telemarketing centers that process
many incoming calls.
Call Detail Recording (CDR)
A reporting mechanism that generates a chronological list of every call leaving the phone system,
including the extension that made the call, duration of the call, and other pertinent information.
Call Forcing
A call distribution feature. It automatically directs a waiting call to the next available agent.
Call Sequencer
An accessory that allows operators to manually distribute incoming calls based on the amount
of time the caller has been waiting. It provides basic management information reports and announcements
to callers in overload situations.
TSR
A term for a telephone sales representative. TSR's call potential clients with product information
and sales pitches.
There's more to learn about telemarketing than just vocabulary! Read our Telemarketing Services Buyer's Guide for detailed advice that takes you through every stage of the purchasing process. Or, instantly learn what different telemarketing companies can offer your business by comparing their services side-by-side.
