Industry insights are experts within the retail industry who have experience across broad or focused areas of their industry. Each week our expert columnists will share their insights and advice on popular retail topics such as technology trends, seasonal shopping, customer satisfaction tips, and more!
When Walmart unveiled its local-store Facebook program almost a year ago, it touted a page for some 3,500 neighborhood stores, with content based on that community's interests and local comments and complaints answered by local store management. Read what expert columnist Evan Schuman says resulted.Sep 28, 2012The Interchange Revolt: Fears Of Walmart And Google Dominate
When a group of retailers pushing its own mobile payments approach formally announced its name, it was the culmination of more than two years of talks. But with so much having changed in recent months, there are serious questions about what the group can realistically accomplish. Read more from expert columnist Evan Schuman.Sep 24, 2012