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Customer Service Call Center Software
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  • What are other customer service call center software buyers looking for?

    • • I have responded to the questions based upon options available. We need a vendor that provides 24-hour / 7 days a week customer service and credit card processing. We need quotes for this type of vendor.

    • Provide technical support/customer service for the mobile satellite systems we manufacture.

    • We are a Ecommerence Company that recieves mulitple types of calls, Research existing orders, Customer Service issues, Researching for new orders, etc.

    • We are a Roofing company with new offices opening in a a few new cities. We want a system that can be used to generate leads and also handle inbound customer service issues.

    • We are a govt customer service / collections group.

    • We are looking for an affordable option for a small business with only 3 customer service reps in our call center.

    Request Free Price Quotes

Describe your customer service call center software needs below:

Create your call center software or system Request for Quotes
[ Number of Questions: 8 ~ Average time to complete: 1 min, 20 sec ]
Please Note: This page is only intended for businesses seeking a Call Center Software solution. Our providers can not assist with any requests for private residences, long distance services or simple voicemail systems. Please visit our Phone Systems page if that better fits your business needs.
1) Do you need call center software for an existing call center, or are you starting a new call center? [required]
Existing call center
New call center
2) What functions would you like this call center solution to perform? [required]
(check all that apply)
ACD - intelligently route inbound calls
CTI - display caller information on agents' screens automatically
Predictive Dialer - dials batches of phone numbers for connection to agents
Auto Dialer - dials batches of phone numbers to automatically deliver messages
Call Recording - record and archive calls
Reporting and Tracking - track call center statistics
Workforce Management - manage call volume to agents
IVR - provide touch-tone or voice interaction for callers
Call Blending - handle inbound and outbound calls simultaneously
Not sure - please advise
Other (please specify):
    
3) How many total users within your company will need access to this call center software system? (customer service reps, telemarketers, etc.) [required]
1-5
6-10
11-20
21-30
31-50
51-100
101-200
200+
4) Does (or will) your call center receive inbound calls or make outbound calls? [required]
Inbound - receive incoming calls
Outbound - place outgoing calls
Both inbound and outbound calls
Not sure
5) When do you intend to implement this call center solution? [required]
Immediately
Within 2 months
Between 2 and 4 months
More than 4 months
Not sure
6) What is the five digit ZIP code for your office location? [required]

Zip lookup for major cities

  • Akron, OH 44301-44399
  • Albuquerque, NM 87101-87199
  • Alexandria, VA 22301-22336   
  • Amarillo, TX 79101-79189   
  • Anaheim, CA 92801-92899
  • Anchorage, AK 99501-99695   
  • Arlington, TX 76001-76019
  • Arlington, VA 22201-22246   
  • Atlanta, GA 30301-39901   
  • Augusta, GA 30901-30999   
  • Aurora, CO 93390-80247
  • Aurora, IL 60502-60598   
  • Austin, TX 73301-78799
  • Bakersfield, CA 93301-93390
  • Baltimore, MD 21201-21298   
  • Baton Rouge, LA 70801-70898   
  • Bellevue, WA 98004-98015
  • Birmingham, AL 35201-35299   
  • Boise, ID 83701-83799   
  • Boston, MA 02128-02298   
  • Bridgeport, CT 06601-06699   
  • Brownsville, TX 78520-78526
  • Buffalo, NY 14201-14280
  • Cape Coral, FL 33904-33993
  • Carrollton, TX 75006-75011   
  • Cary, NC 27511-27519
  • Cedar Rapids, IA 52401-52499
  • Chandler, AZ 85224-85286
  • Charlotte, NC 28201-28299   
  • Chattanooga, TN 37401-37450
  • Chesapeake, VA 23320-23328   
  • Chicago, IL 60601-60827
  • Chula Vista, CA 91909-91921
  • Cincinnati, OH 45201-45999
  • Cleveland, OH 44101-44199   
  • Colorado Springs, CO 80901-80997
  • Columbia, SC 29201-29292   
  • Columbus, GA 31829-31999   
  • Columbus, OH 43085-43299
  • Coral Springs, FL 33065-33077
  • Corona, CA 92877-92883
  • Corpus Christi, TX 78401-78480
  • Dallas, TX 75201-5398
  • Dayton, OH 45390-45490   
  • Denver, CO 80012-80299
  • Des Moines, IA 50301-50981
  • Detroit, MI 48201-48288
  • Durham, NC 27701-27722   
  • El Monte, CA 91731-91735   
  • El Paso, TX 79901-88595   
  • Elizabeth, NJ 07021-07208
  • Elk Grove, CA 95624-95759   
  • Escondido, CA 92025-92046   
  • Eugene, OR 97401-97455
  • Fayetteville, NC 28301-28314
  • Fontana, CA 92331-92337
  • Fort Collins, CO 80521-80553
    •  
  • Fort Lauderdale, FL 33301-33394
  • Fort Waynem, IN 46801-46899
  • Fort Worth, TX 76101-76199   
  • Fremont, CA 94536-94555
  • Fresno, CA 93650-93650
  • Fullerton, CA 92831-92838  
  • Garden Grove, CA 92840-92846   
  • Garland, TX 75040-75049   
  • Gilbert, AZ 85233-85299   
  • Glendale, AZ 85301-85318   
  • Glendale, CA 91201-91226   
  • Grand Prairie, TX 75050-75054
  • Grand Rapids, MI 49501-49599   
  • Greensboro, NC 27395-27499   
  • Hampton, VA 23605-23681   
  • Hartford, CT 06101-06199
  • Hayward, CA 94540-94557   
  • Henderson, NV 89002-89077   
  • Hialeah, FL 33002-33018
  • Hollywood, FL 33019-33084   
  • Honolulu, HI 96801-96850
  • Houston, TX 77001-7299   
  • Huntington Beach, CA 92605-92649
  • Huntsville, AL 35801-35899   
  • Indianapolis, IN 46201-46298
  • Irvine, CA 92602-92710   
  • Irving, TX 75014-75063
  • Jackson, MS 39201-39298   
  • Jacksonville, FL 32099-32290
  • Jersey City, NJ 07097-07399   
  • Joliet, IL 60403-60436
  • Kansas City, KS 66101-66160
  • Kansas City, MO 64101-64999   
  • Knoxville, TN 37901-37998   
  • Lakewood, CO 80123-80401
  • Lancaster, CA 93534-93586   
  • Laredo, TX 78040-78049   
  • Las Vegas, NV 89044-89199
  • Lexington, KY 40502-40598   
  • Lincoln, NE 68501-68588   
  • Little Rock, AR 72201-72295   
  • Long Beach, CA 90745-90899   
  • Los Angeles, CA 90001-90230
  • Louisville, KY 40201-40299
  • Lubbock, TX 79401-79499   
  • Madison, WI 53701-53794   
  • McAllen, TX 78501-78505   
  • Memphis, TN 37501-38197   
  • Mesa, AZ 85201-85277   
  • Mesquite, TX 75149-75187   
  • Miami, FL 33101-33299   
  • Milwaukee, WI 53201-53295   
  • Minneapolis, MN 55401-55488
  • Mobile, AL 36601-36695
  • Modesto, CA 95350-95397   
  • Montgomery, AL 36101-36191   
  • Moreno Valley, CA 92551-92551
  • Naperville, IL 60540-60567   
  • Nashville, TN 37201-37250   
  • New Haven, CT 06501-06540   
  • New Orleans, LA 70112-70195   
  • New York City,NY 10001-10292
  • Newark, NJ 07101-07199   
  • Newport News, VA 23601-23628  
  • Norfolk, VA 23501-23551   
  • North Las Vegas, NV 89030-89087
  • Oakland, CA 94601-94666   
  • Oceanside, CA 92049-92058
  • Oklahoma City, OK 73101-73199
  • Omaha, NE 68101-68198   
  • Ontario, CA 91710-91798   
  • Orange, CA 92856-92869
  • Orlando, FL 32801-32899   
  • Overland Park, KS 66062-66283  
  • Oxnard, CA 93030-93036
  • Palmdale, CA 93550-93599   
  • Pasadena, CA 91101-91199   
  • Pasadena, TX 77501-77508   
  • Paterson, NJ 07501-07544   
  • Pembroke Pines, FL 33023-33084  
  • Peoria, AZ 85345-85385   
  • Philadelphia, PA 19019-19255  
  • Phoenix, AZ 85001-85099   
  • Pittsburgh, PA 15122-15295
  • Plano, TX 75023-75094
  • Pomona, CA 91765-91799   
  • Port St. Lucie, FL 34952-34988
  • Portland, OR 97086-97299   
  • Providence, RI 02901-02940   
  • Raleigh, NC 27601-27699   
  • Rancho Cucamonga, CA 91701-91739
  • Reno, NV 89501-89599   
  • Richmond, VA 23173-23298
  • Riverside, CA 92501-92522   
  • Rochester, NY 14602-14694   
  • Rockford, IL 61101-61126   
  • Sacramento, CA 94203-95899   
  • Salem, OR 97301-97317
  • Salinas, CA 93901-93962   
  • Salt Lake City, UT 84101-84199
  • San Antonio, TX 78201-78299   
  • San Bernardino, CA 92401-92427   
  • San Diego, CA 92101-92199
  • San Francisco, CA 94101-94199
  • San Jose, CA 95101-95196
  • Santa Ana, CA 92701-92799
  • Santa Clarita, CA 91310-91390
  • Santa Rosa, CA 95401-95401
  • Savannah, GA 31401-31421
  • Scottsdale, AZ 85250-85271   
  • Seattle, WA 98101-98199
  • Shreveport, LA 71101-71166  
  • Sioux Falls, SD 57101-57198   
  • Spokane, WA 99201-99299   
  • Springfield, MA 01101-01199   
  • Springfield, MO 65801-65899   
  • St. Louis, MO 63101-63199   
  • St. Paul, MN 55101-55191   
  • St. Petersburg, FL 33701-33784
  • Sterling Heights, MI 48310-48314
  • Stockton, CA 95201-95297   
  • Sunnyvale, CA 94085-94089
  • Syracuse, NY 13201-13290
  • Tacoma, WA 98401-98499
  • Tallahassee, FL 32301-32399
  • Tampa, FL 33601-33694   
  • Tempe, AZ 85280-85289   
  • Thousand Oaks, CA 91319-91363
  • Toledo, OH 43601-43699   
  • Topeka, KS 66601-66699   
  • Torrance, CA 90501-90510   
  • Tucson, AZ 85701-85777
  • Tulsa, OK 74101-74194   
  • Vancouver, WA 98660-98687   
  • Virginia Beach, VA 23450-23479   
  • Waco, TX 76701-76799   
  • Warren, MI 48088-48397   
  • Washington, DC 20001 - 56920
  • West Valley City, UT 84118-84128
  • Wichita, KS 67201-67278   
  • Winston-Salem, NC 27101-27199  
  • Worcester, MA 01601-01655
  • Yonkers, NY 10701-10710
NOTE: We only serve U.S. businesses at this time.
7) What is your e-mail address? [required]  


Why we need your email address
8) Please describe in detail any additional call center software requirements you may have, and if applicable, briefly describe your company's products or services. 
 

Note: There is a 1,000 character limit for this answer.
Serious requests only! You will receive quotes directly from our Call Center Software partners via phone and/or email. Please respect the efforts of these providers by keeping them informed of your purchasing intent and timeframe.

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Related Terms Advanced Call Center, Call Tracking Software, ACD Call Center System, Automatic Call Distribution – ACD, Call Center Management Software, Call Center System, Call Center Systems, CTI Systems, Predictive Dialers, Telephony Software, Hosted PBX, Call Center Software Buyer Comments
 
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