• 4 or 5 people, responding to lacal and national advertising. Inbound calls reouted to 4 or 5 folks initially. Then as we grow, calls will be inteligentally routed by volume of type of call or caller id.
• Answer inbound calls for the compnay and making outbound calls.
• Answering service for 300 clients- 3 stations inbound outbound and patching calls, customer info templates-connects to didnumbers.
• BPO organization doing inbound/outbound sales, service and webchat.
• Dish Network retailer looking to handle inbound calls from customers and have them routed to at home sales staff.
• I am interested in getting a good buy on used equippment to support an call center servicing our company's inbound and outbound telephone room used to receive responses from our TV ads and to call back about 5,000 prospects per month on a continuous basis.
• I am looking for a system that will call out to imputed number and let the client call inbound if interested by pushing one.
• I am looking for basci tracking ability of inbound and outbound calls. Who they called and time spent. We have Avaya IP systems. I am not familiar with the switch info.
• I am looking to find an inbound call routing service that will accept inbound calls and route them to agents immediately, but in a rotating basis .
• I do consulting and would like to record inbound and outbound calls at all times.
• I have a need for a virtual service to route inbound calls to my counselors and route new inbound calls to counselors not currently on a call.
• I want to monitor inside salesforce activity metrics only. i.e., how many calls outbound, inbound, average duration of call, total time spent on phone per day.
• I would like to find a low cost way to receive inbound phone calls that come in on one phone number then be able to roll over to the next open line – up to 10 reps.
• Im just trying to find something to track the number of calls inbound and outbound and the ability to record these calls if i want to. I will be doing all of this from one phone in a private office.
• Inbound call center that works integrates with Nortel System and supports IP Phones.
• Inbound call center, 50+ people, need scheduling and forecasting product.
• Insurance agency appoximately 70+ calls - inbound and outbound. Want to be able to record all calls and store as a wav file. Be able to listen to calls from a remote office location.
• Looking at options for handing inbound product support calls at a 3 tier level. Would like 3rd part tier 1 and 2 support provided externally and tier 3 to be handled internal (Typically hard cases and warranty replacement activity)
• My company has a television show and I wanted calls to be routed inbound for client convenience purposes.
• Need a simple software solution to track inbound calls and resolution along with all stats. Average 5000/calls month. Currenlty have an ADC in place.
• Need scheduling software for inbound call center selling satellite tv and home security products and handling approximately 425,000 calls per year.
• Online payday loan website. Inbound all processes from collections to verification of ID. Outbound for follow-up for repeat biz and new customers (email and phone and text and regular mail)
• Our business is a car dealership. I need a call center software that will not only handle my inbound & outbound calls but process my sales leads as well. Thank you.
• Primarly outbound calls to past due customers. Collection call center. Some inbound calls also.
• Support for inbound T-1 and PRI circuits. Custom IVR work for Call Direction and Voicemail Platform. ANI-based Auto-transfer to outbound PRI circuits, or transfer to internal VoIP stations. Call Center with 50 seats. Call recording/monitoring/web-based interface for reviewing calls. Multiple ACD queues, with IVR front-end.
• Support multiple contact numbers including local & 800 numbers ACD for email - intelligently route inbound emails support web page & email dialing support intelligent ACD online chat.
• This is a marketing and procurement company. We have a small, inbound call center. We need reporting capabilities and accurate data mgmt. Please email first.
• We answer inbound leads for our clients and respond by outbound call to our clients email leads. We currently use Asterisk PBX we work in various CRM's depending on the client.
• We are a 100% inbound call center looking for workforece management software. We are looking for scheduling and forecasting, as well as employee time and attendance.
• We are a Roofing company with new offices opening in a a few new cities. We want a system that can be used to generate leads and also handle inbound customer service issues.
• We are a government/commercial IT company. We currently have an IVR that routes inbound calls to designated cell phones, based on extension setup. Looking to compare services with what we currently have.
• We are a mortgage banker looking to purchase a predictive dialing system that has inbound capabilities for voicedrop campaigns at a reasonable price.
• We are an inbound call center, but we do outbound projects from time to time. Currently using Avaya BCMS, but is no longer supported. Our phone switch is an Avaya product. Primarily needing software to manage inbound calls and to gather data.
• We are looking for the best way to integrate our companies inbound and outbound usage.
• We currently have an NEC phone system with ACD. We are using Call Analyst to track inbound and outbound calls by extension but need to be able to track the hold times, agents who are logged into the ACD, Abandoned calls, etc.
• We desire to set up a system which inbound callers dial in their ZIP code and then the system automatically forwards their call to one of our dealerships.
• We sell vacation packages. We currently do inbound and internet sales and want to expand to out bound program. I am going to start with 2 shifts of 7 reps and expand to double that after 30-45 days.
• 4 or 5 people, responding to lacal and national advertising. Inbound calls reouted to 4 or 5 folks initially. Then as we grow, calls will be inteligentally routed by volume of type of call or caller id.
• Answer inbound calls for the compnay and making outbound calls.
• Answering service for 300 clients- 3 stations inbound outbound and patching calls, customer info templates-connects to didnumbers.
• BPO organization doing inbound/outbound sales, service and webchat.
• Dish Network retailer looking to handle inbound calls from customers and have them routed to at home sales staff.
• I am interested in getting a good buy on used equippment to support an call center servicing our company's inbound and outbound telephone room used to receive responses from our TV ads and to call back about 5,000 prospects per month on a continuous basis.
• I am looking for a system that will call out to imputed number and let the client call inbound if interested by pushing one.
• I am looking for basci tracking ability of inbound and outbound calls. Who they called and time spent. We have Avaya IP systems. I am not familiar with the switch info.
• I am looking to find an inbound call routing service that will accept inbound calls and route them to agents immediately, but in a rotating basis .
• I do consulting and would like to record inbound and outbound calls at all times.
• I have a need for a virtual service to route inbound calls to my counselors and route new inbound calls to counselors not currently on a call.
• I want to monitor inside salesforce activity metrics only. i.e., how many calls outbound, inbound, average duration of call, total time spent on phone per day.
• I would like to find a low cost way to receive inbound phone calls that come in on one phone number then be able to roll over to the next open line – up to 10 reps.
• Im just trying to find something to track the number of calls inbound and outbound and the ability to record these calls if i want to. I will be doing all of this from one phone in a private office.
• Inbound call center that works integrates with Nortel System and supports IP Phones.
• Inbound call center, 50+ people, need scheduling and forecasting product.
• Insurance agency appoximately 70+ calls - inbound and outbound. Want to be able to record all calls and store as a wav file. Be able to listen to calls from a remote office location.
• Looking at options for handing inbound product support calls at a 3 tier level. Would like 3rd part tier 1 and 2 support provided externally and tier 3 to be handled internal (Typically hard cases and warranty replacement activity)
• My company has a television show and I wanted calls to be routed inbound for client convenience purposes.
• Need a simple software solution to track inbound calls and resolution along with all stats. Average 5000/calls month. Currenlty have an ADC in place.
• Need scheduling software for inbound call center selling satellite tv and home security products and handling approximately 425,000 calls per year.
• Online payday loan website. Inbound all processes from collections to verification of ID. Outbound for follow-up for repeat biz and new customers (email and phone and text and regular mail)
• Our business is a car dealership. I need a call center software that will not only handle my inbound & outbound calls but process my sales leads as well. Thank you.
• Primarly outbound calls to past due customers. Collection call center. Some inbound calls also.
• Support for inbound T-1 and PRI circuits. Custom IVR work for Call Direction and Voicemail Platform. ANI-based Auto-transfer to outbound PRI circuits, or transfer to internal VoIP stations. Call Center with 50 seats. Call recording/monitoring/web-based interface for reviewing calls. Multiple ACD queues, with IVR front-end.
• Support multiple contact numbers including local & 800 numbers ACD for email - intelligently route inbound emails support web page & email dialing support intelligent ACD online chat.
• This is a marketing and procurement company. We have a small, inbound call center. We need reporting capabilities and accurate data mgmt. Please email first.
• We answer inbound leads for our clients and respond by outbound call to our clients email leads. We currently use Asterisk PBX we work in various CRM's depending on the client.
• We are a 100% inbound call center looking for workforece management software. We are looking for scheduling and forecasting, as well as employee time and attendance.
• We are a Roofing company with new offices opening in a a few new cities. We want a system that can be used to generate leads and also handle inbound customer service issues.
• We are a government/commercial IT company. We currently have an IVR that routes inbound calls to designated cell phones, based on extension setup. Looking to compare services with what we currently have.
• We are a mortgage banker looking to purchase a predictive dialing system that has inbound capabilities for voicedrop campaigns at a reasonable price.
• We are an inbound call center, but we do outbound projects from time to time. Currently using Avaya BCMS, but is no longer supported. Our phone switch is an Avaya product. Primarily needing software to manage inbound calls and to gather data.
• We are looking for the best way to integrate our companies inbound and outbound usage.
• We currently have an NEC phone system with ACD. We are using Call Analyst to track inbound and outbound calls by extension but need to be able to track the hold times, agents who are logged into the ACD, Abandoned calls, etc.
• We desire to set up a system which inbound callers dial in their ZIP code and then the system automatically forwards their call to one of our dealerships.
• We sell vacation packages. We currently do inbound and internet sales and want to expand to out bound program. I am going to start with 2 shifts of 7 reps and expand to double that after 30-45 days.