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For Call Center Software for Insurance Agencies

Call Center Software for Insurance Agencies
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  • What are other call center software for insurance agencies buyers looking for?
  • • I am a small insurance agency who would like to expand throughout the state and into multi states.

    • I have an insurance agency, and i need my reps to be able to do quotes, make sales over the phone, and give customer information, payments and policy info.

    • Insurance agency appoximately 70+ calls - inbound and outbound. Want to be able to record all calls and store as a wav file. Be able to listen to calls from a remote office location.

    • We are an insurance agency that works with the 65+ community in several different states. We are seeking a system that makes outbound calls and if interested the receiving party will press "1" IF INTERESTED and "2" if they want to be taken off the list. Thanks.

    • We are an insurance agency. Looking to autodial an existing list that we have. Would like to know pricing on full system purchases for a 2 line setup and also for a hosted option, if available.

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[ Number of Questions: 8 ~ Average time to complete: 1 min, 20 sec ]
Please Note: This page is only intended for businesses seeking a Call Center Software solution. Our providers can not assist with any requests for private residences, long distance services or simple voicemail systems. Please visit our Phone Systems page if that better fits your business needs.
1) Do you need call center software for an existing call center, or are you starting a new call center? [required]
Existing call center
New call center
2) What functions would you like this call center solution to perform? [required]
(check all that apply)
ACD - intelligently route inbound calls
CTI - display caller information on agents' screens automatically
Predictive Dialer - dials batches of phone numbers for connection to agents
Auto Dialer - dials batches of phone numbers to automatically deliver messages
Call Recording - record and archive calls
Reporting and Tracking - track call center statistics
Workforce Management - manage call volume to agents
IVR - provide touch-tone or voice interaction for callers
Call Blending - handle inbound and outbound calls simultaneously
Not sure - please advise
Other (please specify):
    
3) How many total users within your company will need access to this call center software system? (customer service reps, telemarketers, etc.) [required]
1-5
6-10
11-20
21-30
31-50
51-100
101-200
200+
4) Does (or will) your call center receive inbound calls or make outbound calls? [required]
Inbound - receive incoming calls
Outbound - place outgoing calls
Both inbound and outbound calls
Not sure
5) When do you intend to implement this call center solution? [required]
Immediately
Within 2 months
Between 2 and 4 months
More than 4 months
Not sure
6) What is the five digit ZIP code for your office location? [required]

Zip lookup for major cities

  • Akron, OH 44301-44399
  • Albuquerque, NM 87101-87199
  • Alexandria, VA 22301-22336   
  • Amarillo, TX 79101-79189   
  • Anaheim, CA 92801-92899
  • Anchorage, AK 99501-99695   
  • Arlington, TX 76001-76019
  • Arlington, VA 22201-22246   
  • Atlanta, GA 30301-39901   
  • Augusta, GA 30901-30999   
  • Aurora, CO 93390-80247
  • Aurora, IL 60502-60598   
  • Austin, TX 73301-78799
  • Bakersfield, CA 93301-93390
  • Baltimore, MD 21201-21298   
  • Baton Rouge, LA 70801-70898   
  • Bellevue, WA 98004-98015
  • Birmingham, AL 35201-35299   
  • Boise, ID 83701-83799   
  • Boston, MA 02128-02298   
  • Bridgeport, CT 06601-06699   
  • Brownsville, TX 78520-78526
  • Buffalo, NY 14201-14280
  • Cape Coral, FL 33904-33993
  • Carrollton, TX 75006-75011   
  • Cary, NC 27511-27519
  • Cedar Rapids, IA 52401-52499
  • Chandler, AZ 85224-85286
  • Charlotte, NC 28201-28299   
  • Chattanooga, TN 37401-37450
  • Chesapeake, VA 23320-23328   
  • Chicago, IL 60601-60827
  • Chula Vista, CA 91909-91921
  • Cincinnati, OH 45201-45999
  • Cleveland, OH 44101-44199   
  • Colorado Springs, CO 80901-80997
  • Columbia, SC 29201-29292   
  • Columbus, GA 31829-31999   
  • Columbus, OH 43085-43299
  • Coral Springs, FL 33065-33077
  • Corona, CA 92877-92883
  • Corpus Christi, TX 78401-78480
  • Dallas, TX 75201-5398
  • Dayton, OH 45390-45490   
  • Denver, CO 80012-80299
  • Des Moines, IA 50301-50981
  • Detroit, MI 48201-48288
  • Durham, NC 27701-27722   
  • El Monte, CA 91731-91735   
  • El Paso, TX 79901-88595   
  • Elizabeth, NJ 07021-07208
  • Elk Grove, CA 95624-95759   
  • Escondido, CA 92025-92046   
  • Eugene, OR 97401-97455
  • Fayetteville, NC 28301-28314
  • Fontana, CA 92331-92337
  • Fort Collins, CO 80521-80553
  •  
  • Fort Lauderdale, FL 33301-33394
  • Fort Waynem, IN 46801-46899
  • Fort Worth, TX 76101-76199   
  • Fremont, CA 94536-94555
  • Fresno, CA 93650-93650
  • Fullerton, CA 92831-92838  
  • Garden Grove, CA 92840-92846   
  • Garland, TX 75040-75049   
  • Gilbert, AZ 85233-85299   
  • Glendale, AZ 85301-85318   
  • Glendale, CA 91201-91226   
  • Grand Prairie, TX 75050-75054
  • Grand Rapids, MI 49501-49599   
  • Greensboro, NC 27395-27499   
  • Hampton, VA 23605-23681   
  • Hartford, CT 06101-06199
  • Hayward, CA 94540-94557   
  • Henderson, NV 89002-89077   
  • Hialeah, FL 33002-33018
  • Hollywood, FL 33019-33084   
  • Honolulu, HI 96801-96850
  • Houston, TX 77001-7299   
  • Huntington Beach, CA 92605-92649
  • Huntsville, AL 35801-35899   
  • Indianapolis, IN 46201-46298
  • Irvine, CA 92602-92710   
  • Irving, TX 75014-75063
  • Jackson, MS 39201-39298   
  • Jacksonville, FL 32099-32290
  • Jersey City, NJ 07097-07399   
  • Joliet, IL 60403-60436
  • Kansas City, KS 66101-66160
  • Kansas City, MO 64101-64999   
  • Knoxville, TN 37901-37998   
  • Lakewood, CO 80123-80401
  • Lancaster, CA 93534-93586   
  • Laredo, TX 78040-78049   
  • Las Vegas, NV 89044-89199
  • Lexington, KY 40502-40598   
  • Lincoln, NE 68501-68588   
  • Little Rock, AR 72201-72295   
  • Long Beach, CA 90745-90899   
  • Los Angeles, CA 90001-90230
  • Louisville, KY 40201-40299
  • Lubbock, TX 79401-79499   
  • Madison, WI 53701-53794   
  • McAllen, TX 78501-78505   
  • Memphis, TN 37501-38197   
  • Mesa, AZ 85201-85277   
  • Mesquite, TX 75149-75187   
  • Miami, FL 33101-33299   
  • Milwaukee, WI 53201-53295   
  • Minneapolis, MN 55401-55488
  • Mobile, AL 36601-36695
  • Modesto, CA 95350-95397   
  • Montgomery, AL 36101-36191   
  • Moreno Valley, CA 92551-92551
  • Naperville, IL 60540-60567   
  • Nashville, TN 37201-37250   
  • New Haven, CT 06501-06540   
  • New Orleans, LA 70112-70195   
  • New York City,NY 10001-10292
  • Newark, NJ 07101-07199   
  • Newport News, VA 23601-23628  
  • Norfolk, VA 23501-23551   
  • North Las Vegas, NV 89030-89087
  • Oakland, CA 94601-94666   
  • Oceanside, CA 92049-92058
  • Oklahoma City, OK 73101-73199
  • Omaha, NE 68101-68198   
  • Ontario, CA 91710-91798   
  • Orange, CA 92856-92869
  • Orlando, FL 32801-32899   
  • Overland Park, KS 66062-66283  
  • Oxnard, CA 93030-93036
  • Palmdale, CA 93550-93599   
  • Pasadena, CA 91101-91199   
  • Pasadena, TX 77501-77508   
  • Paterson, NJ 07501-07544   
  • Pembroke Pines, FL 33023-33084  
  • Peoria, AZ 85345-85385   
  • Philadelphia, PA 19019-19255  
  • Phoenix, AZ 85001-85099   
  • Pittsburgh, PA 15122-15295
  • Plano, TX 75023-75094
  • Pomona, CA 91765-91799   
  • Port St. Lucie, FL 34952-34988
  • Portland, OR 97086-97299   
  • Providence, RI 02901-02940   
  • Raleigh, NC 27601-27699   
  • Rancho Cucamonga, CA 91701-91739
  • Reno, NV 89501-89599   
  • Richmond, VA 23173-23298
  • Riverside, CA 92501-92522   
  • Rochester, NY 14602-14694   
  • Rockford, IL 61101-61126   
  • Sacramento, CA 94203-95899   
  • Salem, OR 97301-97317
  • Salinas, CA 93901-93962   
  • Salt Lake City, UT 84101-84199
  • San Antonio, TX 78201-78299   
  • San Bernardino, CA 92401-92427   
  • San Diego, CA 92101-92199
  • San Francisco, CA 94101-94199
  • San Jose, CA 95101-95196
  • Santa Ana, CA 92701-92799
  • Santa Clarita, CA 91310-91390
  • Santa Rosa, CA 95401-95401
  • Savannah, GA 31401-31421
  • Scottsdale, AZ 85250-85271   
  • Seattle, WA 98101-98199
  • Shreveport, LA 71101-71166  
  • Sioux Falls, SD 57101-57198   
  • Spokane, WA 99201-99299   
  • Springfield, MA 01101-01199   
  • Springfield, MO 65801-65899   
  • St. Louis, MO 63101-63199   
  • St. Paul, MN 55101-55191   
  • St. Petersburg, FL 33701-33784
  • Sterling Heights, MI 48310-48314
  • Stockton, CA 95201-95297   
  • Sunnyvale, CA 94085-94089
  • Syracuse, NY 13201-13290
  • Tacoma, WA 98401-98499
  • Tallahassee, FL 32301-32399
  • Tampa, FL 33601-33694   
  • Tempe, AZ 85280-85289   
  • Thousand Oaks, CA 91319-91363
  • Toledo, OH 43601-43699   
  • Topeka, KS 66601-66699   
  • Torrance, CA 90501-90510   
  • Tucson, AZ 85701-85777
  • Tulsa, OK 74101-74194   
  • Vancouver, WA 98660-98687   
  • Virginia Beach, VA 23450-23479   
  • Waco, TX 76701-76799   
  • Warren, MI 48088-48397   
  • Washington, DC 20001 - 56920
  • West Valley City, UT 84118-84128
  • Wichita, KS 67201-67278   
  • Winston-Salem, NC 27101-27199  
  • Worcester, MA 01601-01655
  • Yonkers, NY 10701-10710
NOTE: We only serve U.S. businesses at this time.
7) What is your e-mail address? [required]  


Why we need your email address
8) Please describe in detail any additional call center software requirements you may have, and if applicable, briefly describe your company's products or services. 
 

Note: There is a 1,000 character limit for this answer.

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Related Terms Advanced Call Center, Call Tracking Software, ACD Call Center System, Automatic Call Distribution – ACD, Call Center Management Software, Call Center System, Call Center Systems, CTI Systems, Predictive Dialers, Telephony Software, Hosted PBX, Call Center Software Buyer Comments
 
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