• For campaign --need to send 5000 out bound calls.
• Looking for software that will make out bound calls in which i can have multible choices. If customer wants to talk to a representative they would choose option 1 or 2 and if they want to talk to someone they would be tranfered imediatly.
• Must handle in and out bound activity, including messages autodialed, or potential client lists(XLS FORMAT)
• Out bound calls using T1 line up to 8 agents. Filter dnc (do not call)and keep a log or database. Run a pitch and press 1 then connect to agent. Interested in different software and hardware available. Satellite T.V. dealer.
• Right now we are just wantig out bound telemarketing, but would like to learn about predictive dialing for our merchant account sales business, we market several things.
• We recieve and make out bound calls to patients. + several other branches.
• We sell vacation packages. We currently do inbound and internet sales and want to expand to out bound program. I am going to start with 2 shifts of 7 reps and expand to double that after 30-45 days.
• 2 Outbound call associates. Need dialing Stats. Completes PEr hOur Attempts per Hours Contacts Average talk time.
• Answer inbound calls for the compnay and making outbound calls.
• Answering service for 300 clients- 3 stations inbound outbound and patching calls, customer info templates-connects to didnumbers.
• BPO organization doing inbound/outbound sales, service and webchat.
• Comdial Impact phone system 6 outbound only reps All call recording needed.
• Computer software dail up to 4 line outbound calls at a time.
• Currently 6 appt schedulers for outbound calls only, but want to expand the business.
• I am a heating contractor and I am looking to set up a small outbound call center to ask people if they would like to have their furnace tuned up.
• I am interested in getting a good buy on used equippment to support an call center servicing our company's inbound and outbound telephone room used to receive responses from our TV ads and to call back about 5,000 prospects per month on a continuous basis.
• I am looking at reporting and productivity options that will allow QualitySmith to improve the experience for our sales group both with regard to in and outbound calls.
• I am looking for a machine that will make outbound telemarketing calls.
• I am looking for basci tracking ability of inbound and outbound calls. Who they called and time spent. We have Avaya IP systems. I am not familiar with the switch info.
• I do consulting and would like to record inbound and outbound calls at all times.
• I manage a team of 15 reps calling outbound to the US and Canada to existing business owners. I am looking for a more efficient way to increase our dials.
• I need to place outbound B2B calls, and possibly have the ability through customer response to generate forms to be faxed to them.
• Im just trying to find something to track the number of calls inbound and outbound and the ability to record these calls if i want to. I will be doing all of this from one phone in a private office.
• Its a loss mitigation office 90% of our calls are outbound calls.
• Looking for a simple outbound auto-dialer to broadcast emergency messages to our stores. Prefer to be able to route the calls through our Cisco Call Center.
• Looking for a system that will place large volumes of outbound calls. The system must be able to pull specific pieces of customer data and provide it in that outbound call based upon the call recipients prompts/ requests for data.
• Looking for an outbound scrubing syustem for no call.
• Looking for an update to an outdated political campaign call center. Roughly 20 phones, outbound only, interested in VOIP.
• Looking to make large amounts of outbound calls. Also looking to be able to allow customers to be routed into our call center.
• My client wishes to automate an existing outbound call center. Currently they use paper reports and manual dialing. I am the programmer for the in-house database. We would like verify information such name and address as well as place orders into the existing database.
• Need multiple queues for sales, customer support, and claims support. 24/7 capability, with agents located both centrally and virtually (most centrally). Need outbound calling capability as well with caller ID to reflect our company name. Leave message capability if no agents available. Scalable from 5 agents up.
• Need to have room transfert capability, for motel of 12 rooms. Block outbound calls that are not authorized.
• New Employment Service, making outbound calls to informs residents about services and signing people up for services.
• New phone room outbound calling.
• On top of the call center capability, since all of our reps will be doing a lot of outbound calls through our software Kodak Practiceworks, we should be able to connect our phone system to this software and be able to use the Auto Dialer feature of the software.
• Online payday loan website. Inbound all processes from collections to verification of ID. Outbound for follow-up for repeat biz and new customers (email and phone and text and regular mail)
• Our business is a car dealership. I need a call center software that will not only handle my inbound & outbound calls but process my sales leads as well. Thank you.
• Our current solution is fully hosted and we are exploring other options as we expand to a) reduce costs, b) Outbound IVR features.
• Outbound call record the conversation warm TRANSFER/conference to another number using cable internet would like to stay with that instead of getting a lan line.
• Outbound calling without dialer or computer access. Reps have single line phones. Just need to track call volume by station #, date, and time of day. Compatible with Panasonic Digital KXT phone system.
• Outbound calls from as many as 20 different locations to set appointments for cleaning services.
• Outbound calls to current client base of 50k.
• Outbound recorded messages to be delivered to past and present customers. Would like the ability to use excel spread to import numbers into software and a plus would be to have the software scrub against DNC list.
• Please do not call. All information should be provided via email. We would need technology that could integrate with the fact that our agents work from home using VOIP lines. We only make outbound sales calls.
• Primarly outbound calls to past due customers. Collection call center. Some inbound calls also.
• Starting mortgage outbound call center using trigger leads.
• Support for inbound T-1 and PRI circuits. Custom IVR work for Call Direction and Voicemail Platform. ANI-based Auto-transfer to outbound PRI circuits, or transfer to internal VoIP stations. Call Center with 50 seats. Call recording/monitoring/web-based interface for reviewing calls. Multiple ACD queues, with IVR front-end.
• This is for an answering service. I need a system that takes incoming calls and store messages and deliver them off to the company. And make outbound calss, and patch calls together.
• To handle incoming calls generated from internet and sales calls. Outbound calls for appointment and/or installation time scheduling.
• We answer inbound leads for our clients and respond by outbound call to our clients email leads. We currently use Asterisk PBX we work in various CRM's depending on the client.
• We are a mortgage company with two offices making outbound calls. I want to find a system that makes redirecting calls to specific landlines or agents easy and fast.
• We are a real estate and foreclosure company. We make outbound calls. I wish to be able to import the numbers from csv format and drag and drop them into the dialer.
• We are an IT Solutions VAR. We have created a new Business Development Dept and have BDR's making outbound calls. IT is very difficult to get on the phone. I used a similar system while in the mortgage industry. Shortel 230 system for phones.
• We are an inbound call center, but we do outbound projects from time to time. Currently using Avaya BCMS, but is no longer supported. Our phone switch is an Avaya product. Primarily needing software to manage inbound calls and to gather data.
• We are an insurance agency that works with the 65+ community in several different states. We are seeking a system that makes outbound calls and if interested the receiving party will press "1" IF INTERESTED and "2" if they want to be taken off the list. Thanks.
• We are looking for a call center system where we can easily import new lists for outbound calls and manage existing customers as well. We are on a tight budget and plan on making a decision ASAP. Tracking and monitoring data is required.
• We are looking for a non-host based predictive dialer to manage primarily outbound calls.
• We are looking for the best way to integrate our companies inbound and outbound usage.
• We currently have an NEC phone system with ACD. We are using Call Analyst to track inbound and outbound calls by extension but need to be able to track the hold times, agents who are logged into the ACD, Abandoned calls, etc.
• We do outbound political fundraising, advocacy, and surveys. We want a system that will also leave recorded messages when an answering machine is detected. Interested in VoIP and non-VoIP solutions. Want to know how much bandwidth is required for up to 10 agents.
• We have Outbound only IVR auto dialers, I need real-time web accessible reporting software, it needs to show the status of the calls, store the recorded message.
• We make only outbound calls and need a simple software to call customers and keep track of the same. Prefer a software and we will be using either Sykpe or Vonage.
• We need a program to help 1-3 people make outbound calls. If simply has to be able to integrate our database, schedule calls, and log/track amount of calls made.
• We need to make outbound calls to our own client list. We want the software to dial the number directly. We alos need a software program that can log calls, record them and have a note section for puting call summaries.
• We receive about 5,000 incoming calls a month and make about 6,000 outbound calls a month. We also have blasters that make about 25,000 calls a month.
• We want to have 4-8 reps make outbound telemarketing calls to customer. Wwe want ot be able to monitor the calls and have a auto dialer.
• For campaign --need to send 5000 out bound calls.
• Looking for software that will make out bound calls in which i can have multible choices. If customer wants to talk to a representative they would choose option 1 or 2 and if they want to talk to someone they would be tranfered imediatly.
• Must handle in and out bound activity, including messages autodialed, or potential client lists(XLS FORMAT)
• Out bound calls using T1 line up to 8 agents. Filter dnc (do not call)and keep a log or database. Run a pitch and press 1 then connect to agent. Interested in different software and hardware available. Satellite T.V. dealer.
• Right now we are just wantig out bound telemarketing, but would like to learn about predictive dialing for our merchant account sales business, we market several things.
• We recieve and make out bound calls to patients. + several other branches.
• We sell vacation packages. We currently do inbound and internet sales and want to expand to out bound program. I am going to start with 2 shifts of 7 reps and expand to double that after 30-45 days.
• 2 Outbound call associates. Need dialing Stats. Completes PEr hOur Attempts per Hours Contacts Average talk time.
• Answer inbound calls for the compnay and making outbound calls.
• Answering service for 300 clients- 3 stations inbound outbound and patching calls, customer info templates-connects to didnumbers.
• BPO organization doing inbound/outbound sales, service and webchat.
• Comdial Impact phone system 6 outbound only reps All call recording needed.
• Computer software dail up to 4 line outbound calls at a time.
• Currently 6 appt schedulers for outbound calls only, but want to expand the business.
• I am a heating contractor and I am looking to set up a small outbound call center to ask people if they would like to have their furnace tuned up.
• I am interested in getting a good buy on used equippment to support an call center servicing our company's inbound and outbound telephone room used to receive responses from our TV ads and to call back about 5,000 prospects per month on a continuous basis.
• I am looking at reporting and productivity options that will allow QualitySmith to improve the experience for our sales group both with regard to in and outbound calls.
• I am looking for a machine that will make outbound telemarketing calls.
• I am looking for basci tracking ability of inbound and outbound calls. Who they called and time spent. We have Avaya IP systems. I am not familiar with the switch info.
• I do consulting and would like to record inbound and outbound calls at all times.
• I manage a team of 15 reps calling outbound to the US and Canada to existing business owners. I am looking for a more efficient way to increase our dials.
• I need to place outbound B2B calls, and possibly have the ability through customer response to generate forms to be faxed to them.
• Im just trying to find something to track the number of calls inbound and outbound and the ability to record these calls if i want to. I will be doing all of this from one phone in a private office.
• Its a loss mitigation office 90% of our calls are outbound calls.
• Looking for a simple outbound auto-dialer to broadcast emergency messages to our stores. Prefer to be able to route the calls through our Cisco Call Center.
• Looking for a system that will place large volumes of outbound calls. The system must be able to pull specific pieces of customer data and provide it in that outbound call based upon the call recipients prompts/ requests for data.
• Looking for an outbound scrubing syustem for no call.
• Looking for an update to an outdated political campaign call center. Roughly 20 phones, outbound only, interested in VOIP.
• Looking to make large amounts of outbound calls. Also looking to be able to allow customers to be routed into our call center.
• My client wishes to automate an existing outbound call center. Currently they use paper reports and manual dialing. I am the programmer for the in-house database. We would like verify information such name and address as well as place orders into the existing database.
• Need multiple queues for sales, customer support, and claims support. 24/7 capability, with agents located both centrally and virtually (most centrally). Need outbound calling capability as well with caller ID to reflect our company name. Leave message capability if no agents available. Scalable from 5 agents up.
• Need to have room transfert capability, for motel of 12 rooms. Block outbound calls that are not authorized.
• New Employment Service, making outbound calls to informs residents about services and signing people up for services.
• New phone room outbound calling.
• On top of the call center capability, since all of our reps will be doing a lot of outbound calls through our software Kodak Practiceworks, we should be able to connect our phone system to this software and be able to use the Auto Dialer feature of the software.
• Online payday loan website. Inbound all processes from collections to verification of ID. Outbound for follow-up for repeat biz and new customers (email and phone and text and regular mail)
• Our business is a car dealership. I need a call center software that will not only handle my inbound & outbound calls but process my sales leads as well. Thank you.
• Our current solution is fully hosted and we are exploring other options as we expand to a) reduce costs, b) Outbound IVR features.
• Outbound call record the conversation warm TRANSFER/conference to another number using cable internet would like to stay with that instead of getting a lan line.
• Outbound calling without dialer or computer access. Reps have single line phones. Just need to track call volume by station #, date, and time of day. Compatible with Panasonic Digital KXT phone system.
• Outbound calls from as many as 20 different locations to set appointments for cleaning services.
• Outbound calls to current client base of 50k.
• Outbound recorded messages to be delivered to past and present customers. Would like the ability to use excel spread to import numbers into software and a plus would be to have the software scrub against DNC list.
• Please do not call. All information should be provided via email. We would need technology that could integrate with the fact that our agents work from home using VOIP lines. We only make outbound sales calls.
• Primarly outbound calls to past due customers. Collection call center. Some inbound calls also.
• Starting mortgage outbound call center using trigger leads.
• Support for inbound T-1 and PRI circuits. Custom IVR work for Call Direction and Voicemail Platform. ANI-based Auto-transfer to outbound PRI circuits, or transfer to internal VoIP stations. Call Center with 50 seats. Call recording/monitoring/web-based interface for reviewing calls. Multiple ACD queues, with IVR front-end.
• This is for an answering service. I need a system that takes incoming calls and store messages and deliver them off to the company. And make outbound calss, and patch calls together.
• To handle incoming calls generated from internet and sales calls. Outbound calls for appointment and/or installation time scheduling.
• We answer inbound leads for our clients and respond by outbound call to our clients email leads. We currently use Asterisk PBX we work in various CRM's depending on the client.
• We are a mortgage company with two offices making outbound calls. I want to find a system that makes redirecting calls to specific landlines or agents easy and fast.
• We are a real estate and foreclosure company. We make outbound calls. I wish to be able to import the numbers from csv format and drag and drop them into the dialer.
• We are an IT Solutions VAR. We have created a new Business Development Dept and have BDR's making outbound calls. IT is very difficult to get on the phone. I used a similar system while in the mortgage industry. Shortel 230 system for phones.
• We are an inbound call center, but we do outbound projects from time to time. Currently using Avaya BCMS, but is no longer supported. Our phone switch is an Avaya product. Primarily needing software to manage inbound calls and to gather data.
• We are an insurance agency that works with the 65+ community in several different states. We are seeking a system that makes outbound calls and if interested the receiving party will press "1" IF INTERESTED and "2" if they want to be taken off the list. Thanks.
• We are looking for a call center system where we can easily import new lists for outbound calls and manage existing customers as well. We are on a tight budget and plan on making a decision ASAP. Tracking and monitoring data is required.
• We are looking for a non-host based predictive dialer to manage primarily outbound calls.
• We are looking for the best way to integrate our companies inbound and outbound usage.
• We currently have an NEC phone system with ACD. We are using Call Analyst to track inbound and outbound calls by extension but need to be able to track the hold times, agents who are logged into the ACD, Abandoned calls, etc.
• We do outbound political fundraising, advocacy, and surveys. We want a system that will also leave recorded messages when an answering machine is detected. Interested in VoIP and non-VoIP solutions. Want to know how much bandwidth is required for up to 10 agents.
• We have Outbound only IVR auto dialers, I need real-time web accessible reporting software, it needs to show the status of the calls, store the recorded message.
• We make only outbound calls and need a simple software to call customers and keep track of the same. Prefer a software and we will be using either Sykpe or Vonage.
• We need a program to help 1-3 people make outbound calls. If simply has to be able to integrate our database, schedule calls, and log/track amount of calls made.
• We need to make outbound calls to our own client list. We want the software to dial the number directly. We alos need a software program that can log calls, record them and have a note section for puting call summaries.
• We receive about 5,000 incoming calls a month and make about 6,000 outbound calls a month. We also have blasters that make about 25,000 calls a month.
• We want to have 4-8 reps make outbound telemarketing calls to customer. Wwe want ot be able to monitor the calls and have a auto dialer.
• We want to market through outbound calls.