• I am looking for a quality program recording device for a call center who has approx. 24 agents and 4 quality analyst who will be recoring calls. This program must have voice activation capabilities.
• I am looking for pricing on a Quality monitoring server and application software (eg. Verrant) and costs on Avaya IP connectivity to link a new contact center with an existing one.
• Looking for pricing for a 150 seat call center, in and outbound, for quality monitoring and workforce management software.
• We are currently with Touchstar and are seeking an alternative. This TS system voice quality and setup since day one has been poor at best. Our contact center (telemarketing) manager will need a PM onsite during the roll-out to verify system is installed and functioning 100%. Thank-you.
• We need a tool that will allow us to listen to and record agent calls for quality monitoring, and capture associated screen shots of the tools in use by the agent.
• We want to moniter phone calls for quality assurance.
• I am looking for pricing on a Quality monitoring server and application software (eg. Verrant) and costs on Avaya IP connectivity to link a new contact center with an existing one.
• Looking for pricing for a 150 seat call center, in and outbound, for quality monitoring and workforce management software.
• We need a tool that will allow us to listen to and record agent calls for quality monitoring, and capture associated screen shots of the tools in use by the agent.
• I am looking for a quality program recording device for a call center who has approx. 24 agents and 4 quality analyst who will be recoring calls. This program must have voice activation capabilities.
• I am looking for pricing on a Quality monitoring server and application software (eg. Verrant) and costs on Avaya IP connectivity to link a new contact center with an existing one.
• Looking for pricing for a 150 seat call center, in and outbound, for quality monitoring and workforce management software.
• We are currently with Touchstar and are seeking an alternative. This TS system voice quality and setup since day one has been poor at best. Our contact center (telemarketing) manager will need a PM onsite during the roll-out to verify system is installed and functioning 100%. Thank-you.
• We need a tool that will allow us to listen to and record agent calls for quality monitoring, and capture associated screen shots of the tools in use by the agent.
• We want to moniter phone calls for quality assurance.
• I am looking for pricing on a Quality monitoring server and application software (eg. Verrant) and costs on Avaya IP connectivity to link a new contact center with an existing one.
• Looking for pricing for a 150 seat call center, in and outbound, for quality monitoring and workforce management software.
• We need a tool that will allow us to listen to and record agent calls for quality monitoring, and capture associated screen shots of the tools in use by the agent.