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VOIP Call Center Software
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  • What are other voip call center software buyers looking for?
  • • Looking for hosted pedictive dialers with voice over ip.

    • Need video and audio transmissions to occur...looking for Voice over IP capable system, while also providing video link via IP address or other routable option.

    • At this time I am using Voip/ RingCentral and a separate sms provider to manage calls.

    • Easy input of telephone numbers, integrated do not call list verification,voip and landline calling, answer type recognition, multiple campaign capability, dall statistics reporting, real time activity monitoring.

    • Home improvement co. 4 agents + 1 confirmation station used or new system we use voip phones.

    • I need a hosted dialing system for 2 people and the ability to load DNC records scrub my contact lists,Do a 3rd party verification,and record the sale and control my drop rate.I sell residential local,.LD,and voip service.

    • I need for this to be autodialing and multiline using Skype for VOIP. This is for message broadcasting and I need to record the callee response at the end of the message(not record message and response). I need to automatically play a different message for answering machines.

    • I will have remote agents that will be working from home over VOIP.

    • I would like a outside call center to deliver the calls to us? The call center we are using currently uses 150 to 250 voip lines to leave messages that allows our clients to push 1 to come directly to our agents.

    • I'm setting up a long distance call service. Client the number we provide them with and that number get routed into the call center software then gets transfered over to end extensions that need to be programable to a Voip Gateway.

    • Looking for a voip solution auto dialer for sales leads and to keep in contact with our current customers. We have a t1 line and im told we can make 24 calls a minute on this.

    • Looking for an update to an outdated political campaign call center. Roughly 20 phones, outbound only, interested in VOIP.

    • Looking for autodialer which can function on approx 1500 VOIP lines and then play a short message and forward calls to specified point to numbers. Multiple campaigns with multiple point to numbers would need to be supported concurrently.

    • Needs to be voip system, preferably hosted.

    • Please do not call. All information should be provided via email. We would need technology that could integrate with the fact that our agents work from home using VOIP lines. We only make outbound sales calls.

    • Support for inbound T-1 and PRI circuits. Custom IVR work for Call Direction and Voicemail Platform. ANI-based Auto-transfer to outbound PRI circuits, or transfer to internal VoIP stations. Call Center with 50 seats. Call recording/monitoring/web-based interface for reviewing calls. Multiple ACD queues, with IVR front-end.

    • The software must support the situation of remotely located call center agents and perhaps utilize VOIP to do so.

    • We are financial/mortgage services company using telemarketers from distributed/telecommuter locations connected through a VoIP calling platform. We are seeking a predictive dialer to interoperate with a hosted PBX solution.

    • We are implementing centeralized scheduling within the hospital. We have a Cisco VOIP enviornment (version 4.1(3). In addition to centralized scheduling, I would also use the software for the operators function within the hospital, and gradually add other departments as we go.

    • We are in need of a virtual call center plan that is affordable which is compatible w/ VOIP/skype.

    • We currently use OPC Marketing's Hosted VOIP predictive dialer that allows for live transfers. We need that same type of system. I do not want to buy any more hardware than I have already.

    • We do outbound political fundraising, advocacy, and surveys. We want a system that will also leave recorded messages when an answering machine is detected. Interested in VoIP and non-VoIP solutions. Want to know how much bandwidth is required for up to 10 agents.

    • We have 400 enterprise users and currently have a premise nortel system. Want to move to a hosted VOIP system with call center capabilities to support a 30 - 50 person call center with ACD, IVR, call recording, reporting, etc.

    • We need a simple VOIP predictive dialer for a telemarketing room.

    • We would like the predictive dialer to go along with Shortel VoIP.

    • We would like to discuss voip vs. Lad line would like to buy software and install inan exsisting server.

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Create your call center software or system Request for Quotes

[ Number of Questions: 8 ~ Average time to complete: 1 min, 20 sec ]
Please Note: This page is only intended for businesses seeking a Call Center Software solution. Our providers can not assist with any requests for private residences, long distance services or simple voicemail systems. Please visit our Phone Systems page if that better fits your business needs.
1) Do you need call center software for an existing call center, or are you starting a new call center? [required]
Existing call center
New call center
2) What functions would you like this call center solution to perform? [required]
(check all that apply)
ACD - intelligently route inbound calls
CTI - display caller information on agents' screens automatically
Predictive Dialer - dials batches of phone numbers for connection to agents
Auto Dialer - dials batches of phone numbers to automatically deliver messages
Call Recording - record and archive calls
Reporting and Tracking - track call center statistics
Workforce Management - manage call volume to agents
IVR - provide touch-tone or voice interaction for callers
Call Blending - handle inbound and outbound calls simultaneously
Not sure - please advise
Other (please specify):
    
3) How many total users within your company will need access to this call center software system? (customer service reps, telemarketers, etc.) [required]
1-5
6-10
11-20
21-30
31-50
51-100
101-200
200+
4) Does (or will) your call center receive inbound calls or make outbound calls? [required]
Inbound - receive incoming calls
Outbound - place outgoing calls
Both inbound and outbound calls
Not sure
5) When do you intend to implement this call center solution? [required]
Immediately
Within 2 months
Between 2 and 4 months
More than 4 months
Not sure
6) What is the five digit ZIP code for your office location? [required]

Zip lookup for major cities

  • Akron, OH 44301-44399
  • Albuquerque, NM 87101-87199
  • Alexandria, VA 22301-22336   
  • Amarillo, TX 79101-79189   
  • Anaheim, CA 92801-92899
  • Anchorage, AK 99501-99695   
  • Arlington, TX 76001-76019
  • Arlington, VA 22201-22246   
  • Atlanta, GA 30301-39901   
  • Augusta, GA 30901-30999   
  • Aurora, CO 93390-80247
  • Aurora, IL 60502-60598   
  • Austin, TX 73301-78799
  • Bakersfield, CA 93301-93390
  • Baltimore, MD 21201-21298   
  • Baton Rouge, LA 70801-70898   
  • Bellevue, WA 98004-98015
  • Birmingham, AL 35201-35299   
  • Boise, ID 83701-83799   
  • Boston, MA 02128-02298   
  • Bridgeport, CT 06601-06699   
  • Brownsville, TX 78520-78526
  • Buffalo, NY 14201-14280
  • Cape Coral, FL 33904-33993
  • Carrollton, TX 75006-75011   
  • Cary, NC 27511-27519
  • Cedar Rapids, IA 52401-52499
  • Chandler, AZ 85224-85286
  • Charlotte, NC 28201-28299   
  • Chattanooga, TN 37401-37450
  • Chesapeake, VA 23320-23328   
  • Chicago, IL 60601-60827
  • Chula Vista, CA 91909-91921
  • Cincinnati, OH 45201-45999
  • Cleveland, OH 44101-44199   
  • Colorado Springs, CO 80901-80997
  • Columbia, SC 29201-29292   
  • Columbus, GA 31829-31999   
  • Columbus, OH 43085-43299
  • Coral Springs, FL 33065-33077
  • Corona, CA 92877-92883
  • Corpus Christi, TX 78401-78480
  • Dallas, TX 75201-5398
  • Dayton, OH 45390-45490   
  • Denver, CO 80012-80299
  • Des Moines, IA 50301-50981
  • Detroit, MI 48201-48288
  • Durham, NC 27701-27722   
  • El Monte, CA 91731-91735   
  • El Paso, TX 79901-88595   
  • Elizabeth, NJ 07021-07208
  • Elk Grove, CA 95624-95759   
  • Escondido, CA 92025-92046   
  • Eugene, OR 97401-97455
  • Fayetteville, NC 28301-28314
  • Fontana, CA 92331-92337
  • Fort Collins, CO 80521-80553
  •  
  • Fort Lauderdale, FL 33301-33394
  • Fort Waynem, IN 46801-46899
  • Fort Worth, TX 76101-76199   
  • Fremont, CA 94536-94555
  • Fresno, CA 93650-93650
  • Fullerton, CA 92831-92838  
  • Garden Grove, CA 92840-92846   
  • Garland, TX 75040-75049   
  • Gilbert, AZ 85233-85299   
  • Glendale, AZ 85301-85318   
  • Glendale, CA 91201-91226   
  • Grand Prairie, TX 75050-75054
  • Grand Rapids, MI 49501-49599   
  • Greensboro, NC 27395-27499   
  • Hampton, VA 23605-23681   
  • Hartford, CT 06101-06199
  • Hayward, CA 94540-94557   
  • Henderson, NV 89002-89077   
  • Hialeah, FL 33002-33018
  • Hollywood, FL 33019-33084   
  • Honolulu, HI 96801-96850
  • Houston, TX 77001-7299   
  • Huntington Beach, CA 92605-92649
  • Huntsville, AL 35801-35899   
  • Indianapolis, IN 46201-46298
  • Irvine, CA 92602-92710   
  • Irving, TX 75014-75063
  • Jackson, MS 39201-39298   
  • Jacksonville, FL 32099-32290
  • Jersey City, NJ 07097-07399   
  • Joliet, IL 60403-60436
  • Kansas City, KS 66101-66160
  • Kansas City, MO 64101-64999   
  • Knoxville, TN 37901-37998   
  • Lakewood, CO 80123-80401
  • Lancaster, CA 93534-93586   
  • Laredo, TX 78040-78049   
  • Las Vegas, NV 89044-89199
  • Lexington, KY 40502-40598   
  • Lincoln, NE 68501-68588   
  • Little Rock, AR 72201-72295   
  • Long Beach, CA 90745-90899   
  • Los Angeles, CA 90001-90230
  • Louisville, KY 40201-40299
  • Lubbock, TX 79401-79499   
  • Madison, WI 53701-53794   
  • McAllen, TX 78501-78505   
  • Memphis, TN 37501-38197   
  • Mesa, AZ 85201-85277   
  • Mesquite, TX 75149-75187   
  • Miami, FL 33101-33299   
  • Milwaukee, WI 53201-53295   
  • Minneapolis, MN 55401-55488
  • Mobile, AL 36601-36695
  • Modesto, CA 95350-95397   
  • Montgomery, AL 36101-36191   
  • Moreno Valley, CA 92551-92551
  • Naperville, IL 60540-60567   
  • Nashville, TN 37201-37250   
  • New Haven, CT 06501-06540   
  • New Orleans, LA 70112-70195   
  • New York City,NY 10001-10292
  • Newark, NJ 07101-07199   
  • Newport News, VA 23601-23628  
  • Norfolk, VA 23501-23551   
  • North Las Vegas, NV 89030-89087
  • Oakland, CA 94601-94666   
  • Oceanside, CA 92049-92058
  • Oklahoma City, OK 73101-73199
  • Omaha, NE 68101-68198   
  • Ontario, CA 91710-91798   
  • Orange, CA 92856-92869
  • Orlando, FL 32801-32899   
  • Overland Park, KS 66062-66283  
  • Oxnard, CA 93030-93036
  • Palmdale, CA 93550-93599   
  • Pasadena, CA 91101-91199   
  • Pasadena, TX 77501-77508   
  • Paterson, NJ 07501-07544   
  • Pembroke Pines, FL 33023-33084  
  • Peoria, AZ 85345-85385   
  • Philadelphia, PA 19019-19255  
  • Phoenix, AZ 85001-85099   
  • Pittsburgh, PA 15122-15295
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  • Pomona, CA 91765-91799   
  • Port St. Lucie, FL 34952-34988
  • Portland, OR 97086-97299   
  • Providence, RI 02901-02940   
  • Raleigh, NC 27601-27699   
  • Rancho Cucamonga, CA 91701-91739
  • Reno, NV 89501-89599   
  • Richmond, VA 23173-23298
  • Riverside, CA 92501-92522   
  • Rochester, NY 14602-14694   
  • Rockford, IL 61101-61126   
  • Sacramento, CA 94203-95899   
  • Salem, OR 97301-97317
  • Salinas, CA 93901-93962   
  • Salt Lake City, UT 84101-84199
  • San Antonio, TX 78201-78299   
  • San Bernardino, CA 92401-92427   
  • San Diego, CA 92101-92199
  • San Francisco, CA 94101-94199
  • San Jose, CA 95101-95196
  • Santa Ana, CA 92701-92799
  • Santa Clarita, CA 91310-91390
  • Santa Rosa, CA 95401-95401
  • Savannah, GA 31401-31421
  • Scottsdale, AZ 85250-85271   
  • Seattle, WA 98101-98199
  • Shreveport, LA 71101-71166  
  • Sioux Falls, SD 57101-57198   
  • Spokane, WA 99201-99299   
  • Springfield, MA 01101-01199   
  • Springfield, MO 65801-65899   
  • St. Louis, MO 63101-63199   
  • St. Paul, MN 55101-55191   
  • St. Petersburg, FL 33701-33784
  • Sterling Heights, MI 48310-48314
  • Stockton, CA 95201-95297   
  • Sunnyvale, CA 94085-94089
  • Syracuse, NY 13201-13290
  • Tacoma, WA 98401-98499
  • Tallahassee, FL 32301-32399
  • Tampa, FL 33601-33694   
  • Tempe, AZ 85280-85289   
  • Thousand Oaks, CA 91319-91363
  • Toledo, OH 43601-43699   
  • Topeka, KS 66601-66699   
  • Torrance, CA 90501-90510   
  • Tucson, AZ 85701-85777
  • Tulsa, OK 74101-74194   
  • Vancouver, WA 98660-98687   
  • Virginia Beach, VA 23450-23479   
  • Waco, TX 76701-76799   
  • Warren, MI 48088-48397   
  • Washington, DC 20001 - 56920
  • West Valley City, UT 84118-84128
  • Wichita, KS 67201-67278   
  • Winston-Salem, NC 27101-27199  
  • Worcester, MA 01601-01655
  • Yonkers, NY 10701-10710
NOTE: We only serve U.S. businesses at this time.
7) What is your e-mail address? [required]  


Why we need your email address
8) Please describe in detail any additional call center software requirements you may have, and if applicable, briefly describe your company's products or services. 
 

Note: There is a 1,000 character limit for this answer.

Serious requests only! You will receive quotes directly from our Call Center Software partners via phone and/or email. Please respect the efforts of these providers by keeping them informed of your purchasing intent and timeframe.

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Related Terms Advanced Call Center, Call Tracking Software, ACD Call Center System, Automatic Call Distribution – ACD, Call Center Management Software, Call Center System, Call Center Systems, CTI Systems, Predictive Dialers, Telephony Software, Hosted PBX, Call Center Software Buyer Comments
 
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