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• I am looking for a quality program recording device for a call center who has approx. 24 agents and 4 quality analyst who will be recoring calls. This program must have voice activation capabilities.

• I intend to have the computer make auto dialing calls from an Excel Spreadsheet list.

• I need a simple system that can tie into our phone system and provide us the following three important things: 1. ACD functionality 2. Reporting & tracking (call center stats) 3. IVR capability.

• Looking for a voip solution auto dialer for sales leads and to keep in contact with our current customers. We have a t1 line and im told we can make 24 calls a minute on this.

• Looking for options for heavy calling and reporting.

• Need budgetary pricing (range) on ACD solutions.

• Needs to import leads and be able to recall times to call clients back.

• Outbound calling without dialer or computer access. Reps have single line phones. Just need to track call volume by station #, date, and time of day. Compatible with Panasonic Digital KXT phone system.

• Support for inbound T-1 and PRI circuits. Custom IVR work for call direction and voicemail platform. ANI-based Auto-transfer to outbound PRI circuits, or transfer to internal voip stations. Call center with 50 seats. Call recording/monitoring/web-based interface for reviewing calls. Multiple ACD queues, with IVR front-end.

• This is a dental office with the partner telephone system. There are multiple incoming lines. Would like to monitor the incoming calls to see how they are handled.

• This is to be used for lead generation. Outbound calls to offices, then if people are interested we would like to have calls transferred to live operators. We may set up a room in India, so is it possible to have live calls transferred to India?.

• We are an insurance company and make calls using a predictive dialer off of phone lists screened against the DNC.

• We need a simple VOIP predictive dialer for a telemarketing room.

• We need message taking capabilities. Order entry with support for up-sells and cross-sells. Scheduled and immediate delivery of messages/orders via fax, e-mail, alpha pagers, etc. Skills based call routing. Voip. Screen pops for different clients. Access to the account data. Call recording. Ability to throttle calls. Scripting for operators. Billing package. IVR. Call patching. And more.

• We receive calls from Rep agencies, wholesale customers and end users seeking order information and techincal assistance.

• Outgoing call to give recorded message followed by an opportunity to leave information for call back.

• We are a debt collection agency.

• All that we have now is the Cisco phone system and phones. AT&T, I am trying to find software that is compatiable with Cisco phones and that will serve out purpose to better serve our members. This is the first steps in development of our call center. I need to know what options that we have to choose from and prices. We are a small credit union and are staff is very spread out.

• Real-time monitoring. Reporting tool. Call recording.

• 2 outbound call associates. Need dialing stats. Completes per hour attempts per hours contacts average talk time.

• 2 person calling campaign for financial products. It's a home based operation and would like to keep it simple as possible.

• A system that will autodial. Allow contacts to be transferred for a live pickup. Allow callers to leave a message.

• ACD will be used in a help desk environment.

• Also interested in a switch as well.

• Am looking into setting up a call center to receive after hours calls for doctors, lawyers, other businesses. Ability to capture notes and forward to office next morning. Ability to forward call to an "On call" doctor, etc.

• At this time I am using Voip/ ringcentral and a separate sms provider to manage calls.

• B2B consumer products with Microsoft NAV CRM. No direct onsite IT support.

• Basically, it will just be cold calls to try & get new customers for the company.

• Church making courtesy calls.

• Currently have a NBX system, but does not provide the functionality we need as our business has grown. We answer the 800 phone calls for over 50 magazine publishers.

• Currently use Nortel IP phones.

• Financial services.

• I know very little about this form of marketing. My interest stems from the fact that my business is very much a game of numbers. You have to contact a lot of prospects to make a few sales.

• I would like to open a call center with min 10 max 50 people. Virtual call center to be used only with internet connection.

• Looking for pricing for a 150 seat call center, in and outbound, for quality monitoring and workforce management software.

• Looking for used server, win2k or newer that has 16 line dialogic card (analog) and 8 agent msi card. No dialer software needed, we have that already.

• Need quote on around 12 digital lines for automated dailing to my customers.

• Needs to work on Mac / Apple computers and servers.

• PC screen monitoring with phone monitoring.

• Real estate lead generation call potenial clients.

• Small insurance office. Using Voice Shot right now.

• Telemarketing home business will have 1-5 callers want to auto dial from calling list, would like recipients information readable. My service is verizon my phone is a palm treo 700wx if that matters thank you.

• The software is for a hotel chain's wake-up call service. It needs to call numbers in a database at the times specified in the database.

• This will be like a chat line. I will be using a 900 number.

• This will mainly be a recruitment function - mass calling to qualified personnel to update resume information and create appointment setting.

• VoIP.

• We are looking for an all in one solution for sales, IT, service, etc.

• We currently have an AVAYA ACD system which has poor reporting capabilities. We would like better reporting capabilities.

• We have Outbound only IVR auto dialers, I need real-time web accessible reporting software, it needs to show the status of the calls, store the recorded message.

• We have Voice over IP, but our college's main number gets over runned by callers; these calls, get a contineous ring, which signals that no one is answering;however, the college phone operator is on the phone answering other callers. Would your call center software help us manage and route the incoming calls effectivly? I hope to hear from you. Thank you.

• We have an office with about a hundred phones. We also have a call center using that system and it need to be improved. We are looking for a solution for both.

• We have in internal dashboard that is currently used to track calls along with other purposes. Our company is growing fast and we would like more information on establishing a typical support call center that will incorporate our internal dashboard with our phone system.

• We have telemarketers now. I am looking for a system that calls people and has a short script about diabetes supplies. Then if interested the customer presses 1 and it will automatically connect with a live telemarketer at thier pc regardless of where the telemarketer is.

• We market insurance products in the form of life, health, disability and annuities to both the individual and business community nationwide.

• We need software that allows us to make a call, navigate a phone tree to reach the desired potential client, listen to that person's message, click a button to drop a pre-recorded message, and then be able to start another call while that first message is being dropped.

• We run a website that recieves calls constantly. We want the new customer calls to go into an intelligent call rotation between our website staff. We want the system to route inbound calls to an agent that currently owns that account of existing customers and the new calls to be place in the rotation.

• We want to have 4-8 reps make outbound telemarketing calls to customer. Wwe want ot be able to monitor the calls and have a auto dialer.

• Health insurance provider using Nuance/Avaya for CTI/IVR and Siebel for CRM.

• New phone room outbound calling.

• Outbound recorded messages to be delivered to past and present customers. Would like the ability to use excel spread to import numbers into software and a plus would be to have the software scrub against DNC list.

• Want to use USB headsets at stations.

• We are a small bank and would like to find out pricing for new call center software and equipment.

• We are looking for a predictive dialing and software solution with financing terms. We intend to purchase within the next 3 days.

• We have a Panasonic KX-TDA600 system. Need software to collect date about agents/groups to generate summary and individual reports.

• We sell weight loss products we would like call people from a white page list that has ben scurbed and compared to the us gov do not call list. So that we will alway be sure not to call people that are on the do not call list.