BuyerZone users' call center software requirements

We ask users of our quote request service to describe their call center software purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.

We hope these user comments help you get a sense of what types of call center software other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.

BuyerZone user comments: call center software purchasing requirements

"We currently have Aastra 9133i IP telephones at all workstations. I seek a solution based on these phones."
-- Buyer, Manufacturing, Stafford, TX

"SkatePark Manufacuter, Would like to work with software we are already using. this is a CRM software."
-- Buyer, Manufacturing, Joplin, MO

"Needs to be compatible with Avaya IP 406 V2 office phone system, enough for 2 T1s."
-- Sales/Business Development, Telecom/Utilities, Glendale, AZ

"I'd like to hire a small team of telemarketers in my office to make outbound calls to my sales team's prospects to obtain appts for my reps."
-- CEO/President/Owner, Advertising/Marketing/PR, Mobile, AL

"I am a wrestling coach for 150 wrestlers, I am on the phone hours each week, contacting parents for changes, bus schedules, ect."
-- Buyer, Non-Profit, Dover Foxcroft, ME

"Law firm that does debt services. Helps people get out of debt. Have data, need phone system that can auto dial."
-- CEO/President/Owner, Consulting, Jupiter, FL

"We are a union political action committee. We routinely use our current system for campaigns, GOTV, and to notify union members of upcoming events by robo-call. That system is now 8 years old. Volume of calls typically ranges from 500 to 45,000."
-- Partner/Principal, Other Business Services, New York, NY

"We are a rapidly growing Mortgage company. Looking for an auto dialing system to house between 10-30 agents. It will be a new set up within this company, so I am looking for as much information as possible to base my decision off of."
-- Marketing/Public Relations, Financial Services, Aliso Viejo, CA

"Web-based retail; need to demonstrate success in escalating customer related issues to appropriate party; proven track record with integrating with ATG or Escalate (considered vendors for Cart integration) a plus."
-- Buyer, Retail, Boise, ID

"We are a union local and need to get info to our 600 members quickly. An auto dial service could fit our needs. Need to know if a phone # requires callers enter phone # call is originated how you would handle call."
-- Buyer, Non-Profit, Salem, OR

"Ramp up. Route inbound calls to home based customer service reps Monitor outgoing. Marketing campaign. Starting with one client but have severalk ready to go."
-- Partner/Principal, Financial Services, Lanham, MD

"Looking into setting up a virtual call center handling numerous products and services."
-- Consultant, Other Business Services, Bemidji, MN

"Looking for software that duplicates teh finctionality of traditional voice mail service from teh phone company, but operates on and stores messages on my computer."
-- CEO/President/Owner, Legal, Atlanta, GA

"Dings & things is a (one man) mobile auto body repair company looking to bring in more busisess."
-- Buyer, Real Estate, Camarillo, CA

"I have a client with a retail company looking to organize his setup into more of a call center. He will start with 4+ agents. He is looking for a blended system to do this, hopefully that could completly replace his current small pbx for simplicity."
-- Consultant, Consulting, Phoenix, AZ

"I'm a insurance professional recruiter making outbound call (80 - 120) a day, 97% outbound and may 3% of inbound call, from returns on on previously left messages, or they can leave a voice mail. I recruit other insurance agents and primarliy a one man shop, looking for afforadabily, simple set up and use."
-- Sales/Business Development, Insurance, Tampa, FL

"We are looking to generate sales leads for our closet installation company. We have been using direct mail postcard advertising and would like to supplement that with the autodialer. We are not familiar with this system, but would like to have it call potential customers with a message or survey of needs, and allow the customer to leave a message with name and phone number to call back and schedule an appointment."
-- Partner/Principal, Retail, Palm Beach Gardens, FL

"We are an executive recruiting agency and would like to be able to track the volume of our incoming/outgoing calls."
-- Buyer, Consulting, Wausau, WI

"We are requesting a tool to be used at multiple call centers so that our vendors can track and QA rep productivity, enter their billing sheets and create invoices that are sent to us. Based on this data, we will need several reports by day, week, month and YTD. We also need to capture (1)revenue by call center and (2)call volume by type of activity performed in total and by rep."
-- MIS/IT, Media/Entertainment/Publishing, Stamford, CT

"Is there software which will time and record voice calls on a regular PC & telephone (not an ACD system)?"
-- CEO/President/Owner, Telecom/Utilities, Lafayette, LA

"Would like to price a blended system (more outgoing 10 to 1), email and fax capabilities are most important. The out-going calls will be generated from the email information received from multiple sources and must be able to sort and route emails to available agents, survey customers and reply to the emails and fax results."
-- CEO/President/Owner, Other Business Services, Hoschton, GA

"Need Call Center Software (including pricing) to distribute phone numbers to Call Center Operators, track call timings, alert on usage and tickler for redo prior calls."
-- Partner/Principal, Computers - Software, Costa Mesa, CA

"Incoming call center for students with questions about enrollment,financial aid,etc. approx 200 calls per day. would not like to change existing phone hardware.lloking for installation package with real time and tracking capability."
-- Buyer, Education, Fort Wayne, IN

"Looking for a phone system to answer calls and distribute to the appropriate office and individual voicemail boxes."
-- Office Manager, Other Business Services, San Francisco, CA

"I am a mortgage lender. I am buying leads that are scrubbed and I am looking for a way to contact the people and have them leave a contact number."
-- Sales/Business Development, Financial Services, Las Vegas, NV

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