BuyerZone users' call center software requirements

We ask users of our quote request service to describe their call center software purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.

We hope these user comments help you get a sense of what types of call center software other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.

BuyerZone user comments: call center software purchasing requirements

"How many calls can i receive at one time."
-- Office Manager, Advertising/Marketing/PR, West Helena, AR

"Church youth group and general congregational voice and possibly text messaging. We need to get the word out in the most cost and time efficient manner possible."
-- Buyer, Non-Profit, Orland Park, IL

"We would like the predictive dialer to go along with Shortel VoIP."
-- CEO/President/Owner, Information Services, Marina Del Rey, CA

"We are a Market Research company and one of our clients has requested this service."
-- Partner/Principal, Advertising/Marketing/PR, State College, PA

"Thanks for the attention, the equipment that I need to connect is to softwer call voxox 11.1 my system is seen Windows premiun"
-- Buyer, Other Business Services, Bronx, NY

"Provide a central access point for employee and retiree benefit questions."
-- Consultant, Education, New York, NY

"This is Md. Akter Hossain from Dhaka , Bangladesh . I need a ACD / Call center software . My existing pabx system is Nitsuko , 384 i ( I - Series) . please you confirm me your ACD / Call center software properly working my existing pabx system . If working properly please you send pricing with system information with product catalog ."
-- Buyer, Transportation/Logistics, Dhaka, IN

"We are a printing and mailing company and would utilize this system to contact businesses that are current as well as prospective clients. We will need a system that can run off of Apple/MAC systems."
-- Administrative Assistant, Advertising/Marketing/PR, Phoenix, AZ

"We are a recruiting services firm. Our goal is to be able to monitor call volume (in bound and out bound) on individual lines, get information about average call length and total phone time, per day, per employee. We would also ideally like a "manager monitor" feature which allows designated users to listen on calls."
-- Office Manager, Consulting, San Francisco, CA

"I have a need for a virtual service to route inbound calls to my counselors and route new inbound calls to counselors not currently on a call."
-- CIO, Health Care, Mesa, AZ

"Let customers know that we provide small cash loans then, be able to handle their calls though our IVR system."
-- CEO/President/Owner, Financial Services, Fort Lauderdale, FL

"Want to buy my own software to do it on my own computer."
-- Buyer, Non-Profit, Portsmouth, OH

"I need an outbound dialer that can Integrate with the Touchstone Telephony Modems TM08A and/or TM512A."
-- Consultant, Financial Services, Pompano Beach, FL

"Currently we have Telemagic using 56k modems to auto dial. We are also using hardware usb recording devices that run about 75$. We are looking for a software solution that will record and possibly let us moniter the callers. "
-- MIS/IT, Other Business Services, Modesto, CA

"Medical. We would use this for follow-up calls to patients."
-- CFO, Health Care, Snowflake, AZ

"Our company is a high speed print/lettershop, I'm looking for something that will help keep track of the calls we are receiving and report if the issue was taken care of in a timely manner. I need to connect to the phones and to our internal network. We currently have 2 CSR so we also hope to use this to help figure when we need to hire to hand our call volume."
-- Buyer, Financial Services, Sterling Heights, MI

"We are a political organization. We need a server based system allowing remote users to log-in to system and do some set-up (numbers to call), and phone in to record their message. We do outbound calling - possible use for automated response (like "Press 1 if you'd like live call") Want to avoid copper lines, using VOIP. Need to service many users, but only 10 or so concurrently.I've used the PhoneTree product, and InTouch, in the past."
-- CEO/President/Owner, Advertising/Marketing/PR, Austin, TX

"I am looking for a machine that will make outbound telemarketing calls."
-- Sales/Business Development, Insurance, Port Charlotte, FL

"Our current solution is fully hosted and we are exploring other options as we expand to a) reduce costs, b) Outbound IVR features."
-- Marketing/Public Relations, Insurance, Sterling, VA

"We make only outbound calls and need a simple software to call customers and keep track of the same. Prefer a software and we will be using either Sykpe or Vonage."
-- CEO/President/Owner, Wholesale, Penns Grove, NJ

"I am physician with a busy clinic practice.The clinic is flooded with calls daily.I need a system that provides the following:1- Computer based answering system that takes messages and puts them on the computer to be retrieved later. The incoming call shall be coming on the clinic's main land line.2- A system that would allow me to send appointment reminders to my patients by putting their phone numbers in the system aong with a prerecorded messsage.3- Provide me with multiple lines.4- Should be very reasonably priced."
-- Dentist/Physician, Health Care, Wise, VA

"I'd like to do a phone broadcast to 500 on up leads per day."
-- Buyer, Other Business Services, Rosenberg, TX

"This is a small hospital in Idaho. The call center will only have 2 people in it, and it does not need anything fancy, just the basics. Please get back with products and a price quote. Have a nice day."
-- Consultant, Consulting, Chicago, IL

"We are selling Bio degradable oil and we have a specialiaze marketing program setting up Auto Dealers and Lube Centers as well as orders from each of the participating Dealers and Lube Centers and also reminding their customers of their oil changes."
-- CEO/President/Owner, Other Business Services, Monroe, LA

"A mortgage company looking to route calls coming in from TV ads."
-- CEO/President/Owner, Financial Services, Farmingdale, NY

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