BuyerZone users' call center software requirements

We ask users of our quote request service to describe their call center software purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.

We hope these user comments help you get a sense of what types of call center software other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.

BuyerZone user comments: call center software purchasing requirements

"Farmers insurance agency looking for company to help with telemarketing needs."
-- CEO/President/Owner, Insurance, Chicago, IL

"We are looking for a dialer company for our client who is located in the Los Angeles area. The customer has a NEC phone system but wants a dialer installed in a co-location cage in downtown Los Angeles with T-3 capability. Please forward all info to us and we will arrange a meeting with our client."
-- MIS/IT, Telecom/Utilities, Los Angeles, CA

"Softphone, ticketing, tracking, easylinks to e-mail from software. metrics tools."
-- Facilities/Operations, Media/Entertainment/Publishing, New York, NY

"We are going to open up a call center and do telemarketing campaigns for home contractors."
-- Buyer, Construction/General Contracting, Berlin, NJ

"We are starting a virtual outbound call center. We have multiple clients using different databases. We specialize in business to consumer telemarketing. We would like to get to more live people and not waste time dealing with answering machines and wrong numbers. We would need to have the ability for people from numerous locations to have access to the dialer. Can you help?"
-- Sales/Business Development, Telecom/Utilities, Sandy, UT

"Please email me the information as soon as possible. I am in the loan business and need auto dialers."
-- Purchasing Manager, Real Estate, New York, NY

"I'm looking for a predictive dialer and a relatively basic WFM system for approximately 60 agents."
-- General Manager, Other Business Services, Anaheim, CA

"Software to manage the call agents. example: how many calls they are making, coments, etc."
-- Sales/Business Development, Insurance, El Paso, TX

"We are a high school. We need a system that can call parents notifying them of their students' absences. We also need to use it to send messages home to a group of specific athletes or specific grade-level students. We currently use School Messenger/School Master."
-- Office Manager, Education, Prineville, OR

"Need auto dialing software so we can put in our server to dial out , neet to dial out 100000 calls a day for inbound vaction room . we are doing voice broadcasting."
-- CEO/President/Owner, Travel/Hospitality, North Haven, CT

"We have recently developed an "internal/personalized" support scorecard for our support/service team (8 team members); Scorecard looks at desired performance measures for each call.. Looking for "scorecard" sofware that will allow me to track/average each attribute on scorecard (and scorecard total) for each team member and the team."
-- Sales/Business Development, Non-Profit, Greer, SC

"We have our CRM and ERP software in use in our Organization. We are launching a telemarketing campaign for followup from responses and web database."
-- Purchasing Manager, Media/Entertainment/Publishing, Dubai, FL

"I want this to be a inbound answering service for dr offices dentists things of that nature."
-- Dentist/Physician, Health Care, Porter, TX

"We use a Panasonic KX-TDA 200 telephone system. The purpose is to automatically call delinquent customers and ask for payment of the bill."
-- MIS/IT, Telecom/Utilities, Warsaw, IN

"We need to know more about how this system is used, and projective cost. And if purchased and business address changes it be any addictional cost for the system?"
-- Buyer, Non-Profit, Glassboro, NJ

"Call center for inhome sales of baby products. We are a 30 year old company and are still calling out of shoes boxes. Our system works however I am looking to do better."
-- Partner/Principal, Retail, Bayport, NY

"We are a home remodeling co been in biz for 30 years need to expand."
-- General Manager, Construction/General Contracting, Canoga Park, CA

"Buibing and Saling Fence. Also Providing Land scaping as well. All this Under one roof.l."
-- CEO/President/Owner, Construction/General Contracting, Houston, TX

"Currently have a Nortel telephone system & need an ACD and reporting option that would be compatible with this system. Heavy order entry & primarily inbound environment. Also need to be able to track / report calls direct to extensions vs. calls routed through acquired ACD system."
-- Buyer, Wholesale, Phoenix, AZ

"We have a small(around 10 seats), strictly inbound call center that functions in the same office with our operations. Special functions are only required for those seats in the call center. However access to the call center reporting should be available to more than those only in the call center."
-- Office Manager, Equipment Sales & Service, Goffstown, NH

"Tracking results and sending action items to others, appointment setting, customer followup."
-- CEO/President/Owner, Other Business Services, Mililani, HI

"Customer Support Center serving as front line for all customers technical support. We are a company that provides video over internet, and callers will be routed to the correct department depending on questions/problems, and tickets/cases need to be tracked throughout from open to close."
-- Facilities/Operations, Media/Entertainment/Publishing, New York, NY

"I have several aspects to my business and need clients to leave specific messages at the specific area of my business."
-- Office Manager, Financial Services, Jersey Shore, PA

"I am a Nortel PBX user with three call centers. I would like to be able to track incoming calls,abandon calls,duration calls, and call in queue.I would like to be able to view all of this data."
-- MIS/IT, Health Care, Havre De Grace, MD

"Need something like CTFusion Interlink, where upon receiving a new INCOMING CALL into the Call Center, the agent/operator receives a "screen pop-up" on their desktop with some additional information from our database displayed in the window on the particular client calling in, based on the CALLER-ID PHONE NUMBER coming in. Want to connect to an existing DB."
-- MIS/IT, Computers - Software, New Castle, PA

See More: 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 70 | 71 | 72 | 73 | 74 | 75