Predictive Dialers – An Essential Feature Of Call Center Software

Predictive dialers are intuitive features of call center software that allows you to place a larger volume of calls without hiring a single additional agent. Predictive dialing takes advantage of the fact that a large number of calls never reach a live person

With predictive dialers, a computer places calls to the numbers in your database, but only connects them to an agent when a live person answers. Busy signals, disconnected phones, and answering machines never waste your agents’ time. With each call, the system monitors connection rates, call times, and more.

Predictive dialers also increase agent productivity by decreasing the time they spend making calls. It also allows your business to remain consistent as the feature allows everyone to work at the same rate and experience similar levels of success. To comply with state and federal Do Not Call lists, a predictive dialer automatically removes businesses that no longer want to appear in your database.

Most importantly, a predictive dialer can predict the abandonment rate – the number of people that you have to disconnect from calls because you don’t have agents available to take the calls. The Federal Trade Commission regulates a maximum 3% abandonment rate so it’s crucial to have a reliable predictive dialing system that can keep track of those statistics.

Automatic dialer vs. predictive dialer
While an automatic dialer allows you to send a message to multiple people at the same time, a predictive dialer will connect you directly to the person you’re calling. You spend valuable time talking directly with available prospects rather than managing call lists, leaving messages, and dealing with frequent busy signals.

Ready to streamline your call center operations using predictive dialers? Use BuyerZone’s free request for call center software quotes service to meet with multiple vendors who can provide the right services and features for your business.