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Autotask Technology

Autotask Corporation employs a variety of measures to insure the privacy and reliability of Autotask applications and data. Below are some of the key components of our technology platform that make Autotask secure, reliable and responsive.

World-Class Datacenter
Autotask is hosted at AOL Time Warner, a leading, carrier-grade Internet Service Provider located in Albany, NY. AOL Time Warner provides restricted, secured access, redundant power, dual HVAC, fire detection systems, and 24 x 7 network monitoring.

AOL Time Warner is a leading fiber, facilities-based integrated communications carrier offering broadband connections for high-speed Internet access. AOL Time Warner SONET-based networks include 100% fiber optic, fully redundant, self-healing digital rings.

High Availability
Autotask has implemented redundancy throughout the hardware and software components in use in our production environment. Redundant power, storage, CPU and network interfaces are in use on all production servers, as well as backup servers. Redundant backbone, switching and routing is used through the datacenter.

All of these measures insure that customer data is always available.

Unrivaled Performance
Autotask operates on a server farm that is continuously updated and augmented, insuring maximum performance and capacity.

A dedicated caching layer is employed to improve application performance and provide network filtering. Autotask is currently in the process of deploying improved load balancing technology.

Maximum Security
Autotask employs state-of-the-art security to ensure that customer data is never compromised.

Authorization and authentication are required at all levels of Autotask applications and services, and all Autotask functions are restricted to known and privileged users. Access to specific areas of Autotask is restricted further through user profile and license management.

Autotask uses 128-bit SSL data encryption for all data communications, insuring that customer data is never compromised. Data is further secured by use of separate, dedicated databases for each customer.

The Autotask network perimeter is configured to monitor and safely protect from:

• Port Scans and Sweeps
• Protocol Manipulations
• Denial of Service Attacks
• Protocol Attacks

As a result, customer data is never compromised.

State-of-the-Art Monitoring
Autotask employs state-of-the art monitoring to provide health and performance analysis. Our monitoring technology is comprised of hardware and software agents, applications and utilities – designed to provide early warning notifications – and initiate pre-defined corrective actions or trouble-avoidance procedures and processes when thresholds are reached.

We're watching your data, so you don't have to.

Bullet-Proof Backup and Disaster Recovery
Incremental production storage backups are performed hourly, and full file system backups are performed nightly, providing a maximum loss window of 59 minutes in the event of a catastrophic failure.

Off-site backups are stored to insure continuity in the unlikely event of a total loss.

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