TeleVantage 5.0 Overview

Vertical provides tailor-made IP Business phone systems and applications that meet the needs of your business. Vertical solutions leverage next generation voice and data integrated communications technology with business process understanding, which in turn enhance customer service, increase productivity and drive strategic business change.

The Vertical Family: InstantOffice and TeleVantage

InstantOffice: The Intelligent Enterprise Telephony Solution
Vertical's InstantOffice is an intelligent, feature-rich solution that provides large enterprises with low-maintenance, cost-efficient communications. This solution enhances business processes by providing complete visibility and centralized management of an organization's voice applications network. For large enterprises with multiple locations, InstantOffice does away with incompatible telephone and data systems that may create impediments to effective customer service, employee productivity and revenue growth.

Energize the retail experience
The InstantOffice voice applications suite offers an impressive array of features that make retail and service businesses run more smoothly and productively without increasing administrative costs. InstantOffice helps retail environments:

• Maximize revenues by ensuring that calls are directed to the right resource.
• Ensure that customers receive accurate, timely information about product features, pricing and availability.
• Facilitate faster, easier phone-based purchases through integration with existing enterprise applications, such as inventory management systems.
• Make employees more productive by reducing the time they spend processing and routing calls.
• Allow for automated handling of routine information requests.
• Increase repeat business, customer satisfaction and word-of-mouth referrals by ensuring that calls are answered promptly.

TeleVantage: A Breadth of Features, A World of Benefits
Vertical's TeleVantage system is the ideal solution for small and medium-sized businesses with phone systems that can’t grow with them. With its best-in-class IP telephony and feature-rich functionality, TeleVantage unlocks the hidden potential inside your existing phone system, helping your people and your business increase response, productivity and profitability.

Empower your people
TeleVantage IP telephony offers a full array of rich features that help your employees maximize communication potential.

• Users can instantly locate and check the status of co-workers, initiate conference calls or access contact information.
• Sophisticated "find me" call routing capabilities ensure that they receive important calls at any time and in any location.
• Voicemail messages are consolidated within a single account for quick, easy retrieval and response. Your team can record and store voice messages or live conversations, and create personalized, targeted voice and broadcast messages that save time and enhance communication.

As soon as communications improve, business automatically looks up. There is a TeleVantage solution for every enterprise. TeleVantage is easy to use and its award-winning point-and-click interface makes for simple and intuitive navigation.