InstantOffice Reporting Tools

Multisite Reporter: Powerful Reporting to Measure Your Business

InstantOffice MultiSite Reporter (MSR) is a powerful application that collects information about customers across your entire network and transforms this data into effectual business intelligence.

Many Benefits to Leverage
MSR enables businesses to turn reporting into business process change. For example, by tracking peak calling times and call abandonment patterns, you can improve on staffing requirements. Monitoring call handling and queue statistics — whether by individuals, locations, or functional groups — allows you to realize greater employee productivity. Analyzing trunk traffic and network utilization at each site and across the enterprise can optimize infrastructure of facilities at all locations. Ultimately, you save time, money and resources.

MSR allows you to deal efficiently with any changing conditions indicated by exception reports. And your investment is always protected as your business grows; whether you track two sites or ten thousand, the application remains the same. Best of all, MSR helps you look at your own enterprise with a customer perspective — how long calls are on hold, how quickly calls are answered, how service is delivered employee by employee, or across an entire region — all of which are the backbone of perfect customer service.

Using this knowledge to raise service levels is the key to building your most valuable asset: customer loyalty.