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• Describe your contact center phone system needs
• Compare features and prices from multiple call center telephone system dealers.
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• What are other contact centers looking for?

• I am looking for a phone system that can provide hunt groups between multiple locations and can support everyone in a call center being on the phones at the same time.

• Currently have 1 T-1 with Avaya G3 in small call center. Need to replace. System must have ACD functionality. Also be compatible with current "Audilog" call recording system.

• I am considering replacing my current phone system for a more advanced model with integrated features. The system must be scalable to 130 stations, and must have the ability to record all calls electronically (for archival purposes and client requirements) and have at least a basic call accounting and reporting software. We are a call center for collection services.

• I am putting together a call center for about 90 agents

• Inbound call center with 25 reps need to have real time and call routing. We have been looking at referbished and that is ok do you carry refurbished?

• Just need it for a call center to dial out long distance all day long.

• Primary needs are built around outgoing call center operations and individual office lines. Need to integrate phone system with our CRM and have full suite of reporting tools by extension. Need to be able to plugin to individual phones to monitor and coach as well as remote monitoring/listening and recording locally as well as remotely.

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