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- Contact centers need to embrace mobility
- The business phone system has rapidly evolved during the past several years, especially as cloud services and mobile devices have garnered more attention and gained momentum in the consumer landscape.
February 13, 2013
- Hosted business phone systems provide numerous advantages
- While a number of organizations currently use are using VoIP phone systems, companies are beginning to recognize how a hosted PBX system would deliver a number of additional benefits.
February 8, 2013
- VoIP phone systems replacing PSTN
- The business phone system market is experiencing significant turbulenceas companies make the transition fromtraditional public switched telephone networksPSTN to VoIP services.
February 6, 2013
- Decision-makers opting for next-generation technologies
- As the private sector evolves and adopts more innovative technologies, decision-makers are beginning to upgrade their business phone system and other crucial tools to keep pace with competitors.
January 30, 2013
- Contact centers need multi-modalcommunications
- Consumers are using mobile and web technologies for a wide variety of activities, including tasks associated with interacting with company representatives.
January 24, 2013
- Contact center managers turn their heads to clouds
- Contact centers have long been susceptible to change, especially now as the telecommunications industry evolves into something more sophisticated than it was in the past.
January 23, 2013
- Don't overlook crucial VoIP functions
- During the last several years, decision-makers have been abandoning their old business phone system for newer, innovative offerings.
January 23, 2013
- Mobile phenomenon drives CIO demands
- Companies are on the verge of evolution and will continue to be for some time as innovative technologies continue to invade the workplace.
January 23, 2013
- VoIP can help firms meet New Year's resolutions
- As the communications landscape continues to evolve due to the emergence of IP and mobile technologies, ditching an old business phone system for an innovative platform can significantly result expenses, helping organizations meet their New Year's resolutions to save money.
January 23, 2013
- Contact centers should adopt automated, self-service tools
- The contact center is much different than it used to be, as managers are now forced to deal with more knowledgeable consumers and an increasingly tech-savvy workforce.
January 7, 2013
- Strategizing VoIP strategies improves success rates
- Selecting the right business phone system provider is a difficult process, especially when the telecommunications landscape continues to evolve.
January 4, 2013
- VoIP helps organizations innovate, adapt
- If an organization is still using an antiquated land line solution for it's business phone system, decision-makers are probably paying a number of unnecessary expenses that are inhibiting their ability to innovate and remain competitive with rival firms.
December 31, 2012
- Upgrading IVR may be necessary today
- Providing a positive experience is the foundation behind developing loyal clients, expanding a customer base and strengthening revenue streams.
December 28, 2012
- Mobile demands drive telecom to outpace global GDP
- The telecommunications market is among the fastest growing segments of the entire IT industry.
December 26, 2012
- VoIP systems are efficient long-term investments
- Choosing to implement an advanced business phone system can result in significant savings for companies of all sizes.
December 24, 2012
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