BuyerZone users' hosted PBX phone system requirements

We ask users of our quote request service to describe their hosted PBX phone system purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.

We hope these user comments help you get a sense of what types of hosted PBX phone systems other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.

BuyerZone user comments: hosted PBX phone system purchasing requirements

"I want to be able to use a regular phone - no new equipment if possible."
-- Partner/Principal, Real Estate, Sedona, AZ

"Hosted solution needs to be the central answering voicemail, and needs to answer even if there is another voicemail on the receptionist phone.Greetings need to be customizable, and should be able to turn off/disabled defaulted system messagesAbility to forward Voicemail messages, via email and phonenumberAbility to easily route phone calls to other phones/cell phones for staff on the roadNeed an internet interface to manage features."
-- Sales/Business Development, Information Services, Berkeley, CA

"Our business has three people in three differnt home locations (we may grow to 10 in a few years). We want one number for people to call with auto-attendent. The caller can request a specific person or function (e.g., sales), the a-a forwards the call to the person's cell phone or home phone (denpending on user set-up), if no answer it takes a message (assuming home or cell phone voice mail does not pick-up it first). We want to be able to change settings on call forwarding rules easily (by phone or by web). Can you do this?"
-- Marketing/Public Relations, Equipment Sales & Service, Sutton, MA

"Looking for a local phone and fax number from one company. Phone number to be forwarded to my cell and fax to be via e-mail."
-- CEO/President/Owner, Construction/General Contracting, Branson, MO

"We must be able to have remote extensions, that will forward to cell phones. We now have a 2 line system."
-- Buyer, Consulting, Clarkston, MI

"We would like between 4 - 6 virtual office locations and several local telephone numbers on a virtual telephone basis."
-- Partner/Principal, Consulting, Aurora, OH

"I need a Russian Virtual Number as soon as possible"
-- Consultant, Non-Profit, Valencia, IN

"I want each employee to have access online to they accounts."
-- CEO/President/Owner, Other Business Services, Louisville, KY

"We have an office in NY. We are using Cisco 7940 phones and i would like getting IP voice services for the office."
-- MIS/IT, Information Services, New York, NY

"Use Cisco phonesOff Premises StationsMeet Me ConferenceClasses of ServiceAuthorization CodesAutomatic Call Distribution/Call CenterIncoming Caller IDSystem Speed DialAutomatic CallbackDTMF Tone GenerationRemote Feature Activation/DeactivationStation HuntingStation-to-Station DialingThree-Way CallingSystem ReportingCall Detail ReportingVoice Mail SystemThese are a few of the things we expect in a VOIP system."
-- Buyer, Government, Fort Lauderdale, FL

"Need to keep our currente phone numbers, otherwise this is no good. Also, we have one Toll Free number, area code 866."
-- CEO/President/Owner, Financial Services, Fair Haven, NJ

"Hello, we are looking for a voicemail solution. We need to have approximately 500 voicemail boxes and 2500 group boxes. We do not need phones and we do not want to house the equipment. We want it hosted while we pay a monthly fee. If we have between 30 and 45 callers at the same time we want to make sure that they don't get busy signals. Thanks."
-- Buyer, Other Business Services, Murfreesboro, TN

"Just the simplest and least expensive plan you have, we are a startup with limited budget plan. With a recorded message when someone calls and they have options to choose from and it will transfer the call to 2-3 phone #s, and before it transfers, i will know that its from my business and not personal."
-- CEO/President/Owner, Retail, Riverside, CA

"Local virtual numbers that I can choose. Eg, something very easy to remember."
-- Facilities/Operations, Non-Profit, Orange Park, FL

"-must be able to keep existing phone numbers (toll free & local)-would like ability to send voice mails to email address as audio files-must be able to program auto attendant for on/off at any number of sequences during a day-virtual fax to email address would be nice but not a requirement-must be able to be used with existing hardware-currently have 3/4 of term left on 2 yr sbc phone contract so no switching of providers-looking for <$100/month."
-- CEO/President/Owner, Manufacturing, Richfield, WI

"What are the assurances of the data being secured from being access from within your company or while it is being transmitted?"
-- Office Manager, Financial Services, Portland, OR

"We have 6 work stations in an office building and one person that works out of her home and has no land line. And one person that works out his home 1/2 the time and does have a land line. Also we are on a very, very tight budget! :)."
-- Accounting/Finance, Other Business Services, Portland, OR

"I need a central phone number for employees to call into and retrieve their personal messages. I need to have the employee to be notified by having them rec. a page when they have a message."
-- Marketing/Public Relations, Non-Profit, Cedar Hill, TX

"I assume (which I hate to do) that auto attendant would work this way...a inbound caller would get a greeting that would "press one for alex press 2 for barbara" etc. I've got 2 locations (seperate phone numbers) that inbound calls would need to be routed to. thanks!!"
-- MIS/IT, Other Business Services, Deerfield Beach, FL

"I would really like to control and run my small business from myu blackberry phone . Recieve live transfer, the ability to recieve email, faxes in real time, the ability to develope a contact database. operator service. The most important requirement is to establish a sound corporate image."
-- Office Manager, Real Estate, Katy, TX

"Currently have a hosted VOIP Pbx system with Covad, looking for a new provider."
-- Administrative Assistant, Manufacturing, Woodbury, NY

"Have a current 2 virtual numbers and want to get a virtual host and about 3/4 extentions. so each will have a separate coice recording.thanksSam."
-- Buyer, Real Estate, Hollywood, FL

"SMS notification of VMVirtual extensions off single main numberWEB based user interface, Admin and usersNO outdial requiredFindMe/FollowMe ~ would be nice."
-- Buyer, Other Business Services, Duluth, GA

"We are looking for a system that will not only record the calls but will allow us to monitor the calls even if there is a 2-5 second delay. We also want reports and data from these recordings."
-- Human Resources, Advertising/Marketing/PR, Ponte Vedra Beach, FL

"Excuse the Quick E-mail but we are in the process of replacing our current VOIP provider, these are our general requirements. Please reply back if you are interested and have further questioned for a quote.Need the following:Reception VOIP PhoneRolls to Auto Attendant if not available.2 Hunt Groups to ring at same time for different members, pick up first gets it (Support, Sales)Dial By ExtensionDial By Name1 Additional Unlimited VOIP Phone3 Virtual Extensions with Find Me Follow Me, Voicemail to E-mailPlus: (A bonus if you can Offer)Call Queues, For Support - Callers are added to a Queue till the next available rep."
-- Partner/Principal, Computers - Hardware, Locust Grove, GA

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