We ask users of our quote request service to describe their hosted PBX phone system purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.
We hope these user comments help you get a sense of what types of hosted PBX phone systems other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.
BuyerZone user comments: hosted PBX phone system purchasing requirements
"We are starting a telemarketing business. we are a small company. while quality is an issue affordability is another."
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Consultant, Advertising/Marketing/PR, Hialeah, FL
"We are a medium sized hotel that has needs for office as wells as guest lines. We have approx 200 guest phones and approximatly 20-30 lines for offices/admin. We will need to be able to track and bill guests for long distance phone calls. We will still need to be able to handle in house calls and wake-up call system. It would have to be integrated to our property management system with guest accounts. We are looking to increase reliability for our phone system while raising our profit margin on gst phone calls."
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Office Manager, Travel/Hospitality, Manhattan, KS
"We are expanding our staff and want to offer our people the ability to work at home or a shared office space. We do not have an IT staff and would like a hosted VOIP solution that would allow us to add and drop people from our system with as little cost as possible. We would like an auto attendant, directory, voicemail and possibly fax. All messages being sent to an email address would be great. Also, the ability to call people at their "extension" would also be a great feature."
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Consultant, Other Business Services, Wickliffe, OH
"Call forwarding to either home or cell phone a must. Email faxing preferred. Toll free line."
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Consultant, Consulting, Socorro, NM
"I would like an option for the customer calling to select which office the call should be going to."
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Partner/Principal, Other Business Services, Saddle Brook, NJ
"We have outgrown a phone system we share with another company. I saw you on the web Three Deep has just 8 people and we are based here in Minnesota. We currently have proprietary digital phones that hook up to a Toshiba switch that we would also have to change.Our office is wired for internet and would like to move to hosted VOIP….do you service the MN area and what would the Monthly costs for 8 people and how much do the new VOIP phones cost… We need to make a decision in the next 30 days so a prompt reply would be appreciated…thanks!"
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CEO/President/Owner, Consulting, Saint Paul, MN
"Need one number with a recorded message with 2 to 3 menu options that transfer to other local and non-local numbers depending on the choice. Number must be local to Jupiter, Florida."
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Marketing/Public Relations, Government, Jupiter, FL
"Biling systemcalls only external trunksunlimited internal calls number 10-99 or 100-995 external sip numbers to transfer to extensiondialplans"
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Buyer, Other Business Services, Zlotow, AL
"Just starting out don't know for sure exactly any and all needed tools gathering info and prices"
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Buyer, Transportation/Logistics, Akron, OH
"Advise charges/tariffs. Need to interconnect many organizations with just low flat rate tariffs. why only USA? We need to extend to africa since Internet cloud is all over.Virtual PBX (IP). "
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Sales/Business Development, Telecom/Utilities, Nairobi, NJ
"We are a small company and need a very economical solution. Thank you."
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CEO/President/Owner, Information Services, Forest City, IA
"Toll-free #, conference call feature, virtual fax, unified communications, email message notification"
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CEO/President/Owner, Consulting, Kansas City, KS
"VOIP based. 3 simultaneous calls outbound / inbound. Port 3 existing numbers."
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R&D, Other Business Services, Auburn, CA
"We currently have two telephone trunks entering the building with 3 lines each. One sent of 3 lines is answered with auto attendant the other 3 lines are answered live during regular office hours and auto attended outside of office hours."
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Accounting/Finance, Education, Austin, TX
"Routed email delivery of voicemail, dedicated fax line with email delivery; no dial-tone service needed, but must keep existing voice telephone number."
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Facilities/Operations, Non-Profit, Pittsburgh, PA
"Need to be able to distinguish between personal phone line and virtual phone line calls."
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CEO/President/Owner, Consulting, Atlanta, GA
"Currently have a small SOHO system with 4 CO Line capacity and 16 extensions. Currently, three CO lines are in use, two of which are VOIP lines with Packet8 and one which is a PSTN line through the local phone company for faxing and modem use. Ten of the current extensions are in use. What we want is the ability to use up to two outside (PSTN) trunks (lines) at a time and to have nine in-house extensions and one virtual extension to take when we are travelling out of state. Ideally, this would be able to be set up in a hotel room or conference center, as needed, wherever there is a high speed internet connection. Currently, we use cable internet with 6 mpps speed in house and have both wired and wireless topology ability."
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CEO/President/Owner, Consulting, Williamston, NC
"Want somebody to replace my Vocalocity Service. HAve an AASTRA 57i telephone that needs to be compatable."
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CEO/President/Owner, Information Services, Denver, CO
"I have 4 different companies and would like for them to all have separate numbers and separate greetings that can all be transferred to extentions. I would like to have all of this on one account. I need local and long distance outbound calling if you have it. If not I will pick up a separate voip account somewhere."
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CEO/President/Owner, Other Business Services, Tallahassee, FL
"I need to know the cost for set-up, cost for subscription, any usage fees, minute charges, money-back guarantee options, etc...Please be sure to include and highlight any specific feature that will help me differentiate your service from a competitor."
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CEO/President/Owner, Computers - Hardware, Southfield, MI
"Ability to use Linksys SPA941Ability to answer multiple calls on same handsetAbility to park calls and pick up at another location."
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Partner/Principal, Advertising/Marketing/PR, Portland, OR
"I need to have an attendant that will automatically answer basic questions, and only forward calls when they can not be answered by the system."
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MIS/IT, Biotech/Pharmaceuticals, Mcallen, TX
"3 of the 6 lines in our headquarter offices are rarely used, so would like that to be considered in initial quotation. Thank you."
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Office Manager, Financial Services, Atlanta, GA
"Expandable as I aquire new associates I need to have them added to the system."
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Buyer, Education, Redwood, NY
"Calls are forwarded to your 1-200 DID#s, I want a custom displayed answer phrase for each DID#I like to get and idea on price & equipmentRod."
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Partner/Principal, Other Business Services, Rancho Cordova, CA
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