We ask users of our quote request service to describe their hosted PBX phone system purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.
We hope these user comments help you get a sense of what types of hosted PBX phone systems other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.
BuyerZone user comments: hosted PBX phone system purchasing requirements
"This is for a enw business, starting with a staff of one. Should it grow, i will need to be able to extend the service to multiple extensions and have automatic call forwarding based on incoming area code phone numbers to the appropriate represenative. I will require multiple numbers for each marketing campaign, with the ability to generate reports including those numbers for each campaign. Obviously, as a start up, I am looking for a scalable solution that requires no or minimum equipment, with the standard data connection being a home DSL for future represenatives."
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CEO/President/Owner, Health Care, Costa Mesa, CA
"Need three phone lines (on of which is a fax). Need high speed internet. Need call transfer out of state."
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Partner/Principal, Manufacturing, Middleton, MA
"I am looking to get information for long-term planning. We are not looking to replace our traditional PBX system for two years.We have 5 sites, 1 of which has a T1, the others have DSL. I would like a service that uses point-to-point lines locally that will also tie our sites together in a concurrent data network."
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MIS/IT, Health Care, Minneapolis, MN
"We currently have 3 people working from the office but intend to expand the number of employee and have them work from home most days. We do a lot of work on the phone, currently making national calls with cell phones, up to 5000 minutes per month. We would want a system that has a low cost, setup and ongoing. Easy to manage as we are light on technical ability. Expandable with remote locations."
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Purchasing Manager, Health Care, Atlanta, GA
"We are currently using a hosted solution from Nuvio with 2 DID numbers, 1 auto attendant number, and 3 Polycom IP phones."
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CEO/President/Owner, Computers - Software, Champaign, IL
"We currently have two analog voice lines from Verizon and one analog fax line from Verizon. All three of our lines are DID. we also have line 1 rolling to line 2, as well as Verizon Business Voicemail with 5 mailboxes."
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Partner/Principal, Consulting, Baltimore, MD
"Want to be able to simultaneously ring extension and cell phone."
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CEO/President/Owner, Manufacturing, Westfield, IN
"Nice to rerout calls from main site to recovery site or even to cell phones or home phones."
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Buyer, Government, Albany, NY
"I want virtual pbx, with 3 ext or more, local and toll free numbers, and the ablitiy to send and recieve faxes.thank youjason."
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Purchasing Manager, Consulting, Saint Petersburg, FL
"Need calls easily routable from desktops to home office and/or cell phones. Looking for a fully managed solution and currently have 35 employees"
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Buyer, Information Services, Wallingford, CT
"Live answering, 800#, local nyc# (212) area code, fax# (for sending and receiving) nyc address for my business cards. only."
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Creative Design/Writing/Production, Other Business Services, ., NJ
"Just add in the additional features in the drop down box above. Remote Workers/Softphone can be added to the list as can Unified Messaging."
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Office Manager, Information Services, Torrance, CA
"We would like all of the additional services listed above."
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CIO, Consulting, Chandler, AZ
"We have Polycom 501 phones and are looking for a vendor that supports the 729 codec."
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CIO, Computers - Software, Bethesda, MD
"I need the systemt o transfer calls to various locations - cell, hard line. I do not want to purchase specific equipment at this time."
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CEO/President/Owner, Consulting, Albany, NY
"We are planning for growth and want to replace copper lines, etc. with modern tools - we do have a DSL from ATT, but not happy with it. ideally, the solution we pick will have data and voice sharing same pipe."
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General Manager, Retail, Soquel, CA
"The zip code is for our office in Miami, FL. We also have offices in Mexico, Costa Rica, Brazil, Argentina and Uruguay"
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CIO, Insurance, Miami, FL
"I have several local numbers for two office locations and a fax number.Can i Have them removed from AT&T and used on this systim."
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CEO/President/Owner, Construction/General Contracting, Key West, FL
"8 incoming lines with 8 local extensions and 12 'virtual' extensions."
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Office Manager, Consulting, Marina Del Rey, CA
"We need a system that will route incoming calls to the appropriate off-site individual (often a mobile number) based upon the selection the caller makes from a menu of options."
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Administrative Assistant, Real Estate, Suwanee, GA
"Currently using a virtual phone service. Need to be able to receive phone calls and route to other locations, receive FAXes, phonemail messages."
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Partner/Principal, Real Estate, Carmel, IN
"I need a simple one liune and a dedicated fax line."
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CEO/President/Owner, Other Business Services, Miami, FL
"We need to have calls automatic routed from a single 800 number to a group of up to 10 extensions located in the city the caller is calling from."
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CEO/President/Owner, Advertising/Marketing/PR, Boca Raton, FL
"Auto Attendants Voicemail Dial-By-Name Directory Music on Hold Call Cascade Ring Groups Call Queue Call Forward Mode Scheduling Call Hold/Transfer/Park Remote Management LAN capability."
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CEO/President/Owner, Transportation/Logistics, N Charleston, SC
"Looking for a new phone system and are considering Voip. Would consider a T1 that scales bandwidth between voice and Internet. Also would consider hosted exchange for e-mail."
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Consultant, Non-Profit, Chicago, IL
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