We ask users of our quote request service to describe their hosted PBX phone system purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.
We hope these user comments help you get a sense of what types of hosted PBX phone systems other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.
BuyerZone user comments: hosted PBX phone system purchasing requirements
"I need a virtual call center. Must allow management over the internet. Must allow calls to be forwarded according to schedules that may change constantly."
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CEO/President/Owner, Other Business Services, Centerport, NY
"I am looking for an auto-attendant that will transfer to the correct outside phone number based on the extension entered. I also need it to receive faxes (sending not required) and forward to email."
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CEO/President/Owner, Other Business Services, Phoenix, AZ
"We are a partnership with separate home offices in need of a single telephone point of contact with forwarding to separate landlines and mobile phones."
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Partner/Principal, Advertising/Marketing/PR, Ridgefield, CT
"I have a phone number that I don't want to be attached to a location. I'd like for clients to call the familiar number, get voicemail, and then I can retrieve that and return the call from a different number."
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Buyer, Health Care, Louisville, CO
"We need - Auto Attendant, Custom Messaging, Find Me Follow Me, Fax to Email (multiple fax #'s),."
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Buyer, Advertising/Marketing/PR, Maryland Heights, MO
"We have existing VOIP phone equipment that we would like to be able to re-use with whichever provider we choose. This includes three PolyCom SoundStation IP 4000 phones servicing three conference rooms and 25 Polycom SoundPoint IP 500 desk phones.Softphone would be a "nice to have".Quotes should be for unlimited usage."
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Buyer, Information Services, Mclean, VA
"To be used in the telephone answering for small businesses, booking tours, giving tour platform/info, live secretary daily. 7am-7pm"
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Office Manager, Information Services, Kapaa, HI
"I want to be able to have a customer call and get a message saying Dial 1 for sales, 2 for accounts, 3 for HR etc. These options should have the ability to get forwarded to different phones/cell phones."
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Office Manager, Consulting, Farmington, MI
"We need at least 6 lines and 12 to 18 extensions. Need to know if we can run 2 companies out of 1 PBX.Can it tell when which number the caller is trying to reach?"
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Office Manager, Advertising/Marketing/PR, New York, NY
"I own a small home based business and would like an inexpensive auto attendent system to make my business sound more professional and to transfer calls to my cell when need be."
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CEO/President/Owner, Advertising/Marketing/PR, Forest Hills, NY
"2 locations in Alaska. Need voice mail, conference calls, virtual faxing."
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MIS/IT, Construction/General Contracting, Fort Wainwright, AK
"I want to integrate 4 offices in florida with one number and one system. internal call to other locations as a extension.."
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General Manager, Other Business Services, Jacksonville, FL
"Virtual fax, 5-10 extensions with call forwarding. music on hold, automated attendant. sms notification."
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CEO/President/Owner, Real Estate, Chicago, IL
"We are a real estate brokerage, we need someone/a person to route calls 24/7."
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CEO/President/Owner, Real Estate, Destin, FL
"Looking for an auto attendant that can direct dial to existing phone systems for 22,000 employees."
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MIS/IT, Education, Dallas, TX
"Live operator answer/switch, as well as menu system and DID. Need to port a Vonage number an 800Link number. Small startup consulting firm needs to build extremely cost effective system that will expand to nation wide (about 20 locations), all employees work from home offices."
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MIS/IT, Consulting, Port Orchard, WA
"Need six cisco handsets. Four at the office and two for home use that are clones of the office phones."
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Consultant, Financial Services, Stamford, CT
"I currently have a small office with a standard pbx....i am changing to have my employees work out of their homes so i need to have the phones routed to my office manager who can transfer to individual locations, the ability to put on auto attendant at night to do transfer function or voicemail."
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CEO/President/Owner, Real Estate, Palm City, FL
"Call rotation between office numbers and cell phone numbers so that ALL customer calls are answered."
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CFO, Transportation/Logistics, Salem, OR
"Most important is Call Detail reporting including CID(Caller ID), ANI(different than CID, ANI data is usually transmitted in-band using multi-frequency (MF) signaling. However, ANI data can also be transmitted separately if you have an ISDN PRI.), and CNIP. Sorry about ANI explanation, most I ask have no idea or confuse with CID."
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CEO/President/Owner, Computers - Hardware, Clarksburg, WV
"Ability to forward calls to mobile or other extensions.Ability to ring multiple extensions (including external numbers) at the same time"
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CEO/President/Owner, Retail, Saint Peters, MO
"Wireless phones, voicemail, call transfer, auto attendant, hold, transfer, music on hold"
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Administrative Assistant, Other Business Services, Dallas, TX
"We need 12 phones at office 1 each at 6 homes and 2 at another office."
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CFO, Media/Entertainment/Publishing, Maywood, CA
"We need quotes emailed to us for 30 phones with direct lines and voice mailboxes. Data cabling is in place. We have 2 fax lines and 1 conference room speaker phone."
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Administrative Assistant, Construction/General Contracting, Buford, GA
"I have 4 lines but i need for 16 people please get me quote"
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Engineer/Programmer, Computers - Hardware, Miami, FL
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