We ask users of our quote request service to describe their hosted PBX phone system purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.
We hope these user comments help you get a sense of what types of hosted PBX phone systems other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.
BuyerZone user comments: hosted PBX phone system purchasing requirements
"Voice mail, 4 digit extension, call forwarding, conference calling, multiple auto attendants."
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CEO/President/Owner, Computers - Software, Nanuet, NY
"I currently have 4 phone lines in my office and the cost is around 450 to 500 a month I am looking to reduce overhead in our office, if this system will do that call me."
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Buyer, Health Care, Lawrenceburg, TN
"Desire "all of the above" features listed in previous question under 'additional features'."
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CEO/President/Owner, Travel/Hospitality, Snellville, GA
"Email notification of messages, call transfer, hunt groups, standard business office functionality."
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Buyer, Consulting, Chicago, IL
"I need an Auto Attendant/Call center to say a custom message, THEN forward the call WITHOUT, asking to press a button to be connected to the next available agent.Please call me."
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Office Manager, Travel/Hospitality, Hayward, CA
"An avaya system with voice mail one mail console and other phones fax machine."
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Consultant, Health Care, Brooklyn, NY
"Current system is a Toshiba phone system--5 phone lines--we can dedicate 1 line to an automated attendant service where customers would call, dial an extension, receive info about our properties( up to 1.5 minute) , and be able to enter another extension # to call our main office. We want to capture customer phone #."
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Partner/Principal, Real Estate, Mobile, AL
"Voip calls, analog telephone calls,ivr,fax, click to call, 1-800 number so clients from around the world call only the same number,remote acess to voice mail, music while waiting, etc. I am comparing with Talkswitch so if i don't find nothing better I will go with Talkswitch. Talkswitch features look good to me. Just wondering what's better than that out there."
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CEO/President/Owner, Financial Services, San Francisco, CA
"I am looking for a virtual solution that I am not responsible for the hardware. Calls need to be answered immediately by voicemail auto attendant (my voice recording) and then calls need to be able to be immediately distributed to multiple numbers cell phones. Multiple extensions to be able to transfer to. I currently pay $30 a month for 5 extensions and then $9.00 per addt'l."
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CEO/President/Owner, Real Estate, Fort Collins, CO
"Start up with 4 extensions... if the configuration requires on for fax. otherwise 3 extensions, one for each employee. each extension will have a hunt group that includes employee's cell phones and softphones. Current business number will need to be transferred from vonage."
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CEO/President/Owner, Computers - Software, Reading, PA
"This is my problem? i have 3 phone linesthe main number 585-xxx-xxxx, agent 1 is 585-697-xxx1 and agent 2 is 585-697-xxx2. i want client to call the main nubmer. the attendant pbx should direct the calls to either agent 1 phone number or agent 2 phone number."
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CEO/President/Owner, Information Services, Rochester, NY
"Want cellular to function as mobile extension; i.e. desk set features are extended to cell. Call can be transferred from cell to desk set, desk to cell."
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Partner/Principal, Real Estate, Brookhaven, MS
"Small start-up office with 3-4 employees at present, may grow to double in a year, need multiple lines with call distribution and messaging, business is Internet based, need fast Internet access."
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MIS/IT, Insurance, Richardson, TX
"There are three businesses each with existing inward lines. I would like to have one phone system/service handle the calls, messaging, forwarding, etc.."
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CEO/President/Owner, Retail, Ethel, WA
"We are currently using cBeyond for telephone, T-1 service, and website hosting with emails. I am closing my physical office, seeking a virtual system. I need to keep my main phone number. When clients call, they should hear a greeting and the extensions for my employees. When selected, the virtual system transfers that call to their designated line (cell, home, etc)."
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Partner/Principal, Real Estate, Atlanta, GA
"I am looking for most of the features that were listed above, AA, ACD......"
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Purchasing Manager, Education, Johnstown, OH
"I am wanting a system that will forward to the proper person upon the EU selection and also for my office to be able to forward that call to my cell if need be."
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CEO/President/Owner, Consulting, Mesa, AZ
"Small business with two locations, one has need for 4 phones/numbers, the other has 6. Need internet capabilities (don't have to be bundled in the same system -- nice if they could). Prefer VoIPOff site remote use by multiple individuals (2-5)to function as an integral part of the group, e.g. remote call center support.Growth will include other locations each of the same size - no idea of how many - 5 locations minimum -- need scalability."
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MIS/IT, Other Business Services, Phoenix, AZ
"Would like 2 or 3 phone numbers; 1 phone number existing. would like the the additional 2 lines to have multiple extensions. also considering and inbound/outbound efax system as well."
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CEO/President/Owner, Consulting, Southfield, MI
"We currently have a long distance T1 line, but use regular DSL broadband for data connections."
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Buyer, Retail, Killen, AL
"Want to port 2 local phone numbers and also want to move my existing toll free number."
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Office Manager, Real Estate, Weston, FL
"I want an auto attendant that can have a greating that says press 1 for sales, 2 for technical support 3 for billing, 4 for customer service, etc. I also want to be able to have 3 digit extensions for 3 people so I can be extionsion 201 for example, another person can be 202, and another 203 and the calls will go to our house phone or cell phone."
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CEO/President/Owner, Financial Services, Fort Lauderdale, FL
"I need atleast 4-5 phone lines, preferably integrate all offices, and hopefully keep the cost low. Currently, I am paying $500-600/month. I would like to cut that cost considerably, all the while increasing functionality."
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CEO/President/Owner, Health Care, Youngstown, OH
"Virtual fax services, Caller ID, call screening, web admin, caller ID, call screening, multiple find-me/hunt numbers, 1-4 extensions, music on hold, web admin, custom menus, daytime/after hours menus, e-mail message delivery, cell phone message notify, pager notify, do not disturb, and temporary forwarding of messages, 1-800 number."
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CEO/President/Owner, Other Business Services, Hyattsville, MD
"What I would like to accomplish is to have my calls come to one number during the day, but go to the individual restaurants at night when they are open. During the day my office staff makes reservations, takes vendor calls and answers questions. At night the individ8ual restaurants are open and can take the calls at each location.Do you have any suggestions?Thank you."
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Office Manager, Restaurant, Cleveland, OH
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