We ask users of our quote request service to describe their hosted PBX phone system purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.
We hope these user comments help you get a sense of what types of hosted PBX phone systems other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.
BuyerZone user comments: hosted PBX phone system purchasing requirements
"3 lines plus an additional line for fax machine; caller id."
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General Manager, Insurance, Harleysville, PA
"Small office currently with 2 phone lines and 4 people working in the office. wish to have phones on each desk for each person with their own extension. Occasionally need to be able to fax and conference call. We have a need for regular long distance."
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Consultant, Non-Profit, Houston, TX
"We are looking for an inexpensive solution for several home locations as customer service representatives. We are a new business and need to be able to transfer calls between extensions. We also need to be able to set when we are available for incoming calls with the system."
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Partner/Principal, Legal, Lehi, UT
"I need a system for inbound calls only terminating directly into voicemail boxes. I have 300 existing dID numbers I would like to use. Again only inbound calls with nobody answering these calls all calls go directly to voicemail."
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CEO/President/Owner, Telecom/Utilities, Millersburg, IN
"We have one line and would like to have auto attendant and be able for each person to leave there own message and receive them and have an extenion also with digital answering system."
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Partner/Principal, Other Business Services, Simpsonville, SC
"We are a small hotel with 19 rooms. Basically we need a phone in each room and a front desk phone and 2 office phones. We currently have an old panasonic PBX system but the voicemail is dead."
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CEO/President/Owner, Travel/Hospitality, Savannah, GA
"Must have skilled based routing, CTI. Be able to queue calls. Integrate with current WFM. CR on demand."
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Consultant, Telecom/Utilities, Indianapolis, IN
"I just need a bare-bones auto attendant that allows callers to "press 1" or "press 2". thanks."
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Attorney, Legal, Forest Hills, NY
"I have two lines available. I have several employees so in need of at least six extensions. I want to be able to retrieve my voice mail from remote phone."
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Buyer, Non-Profit, Clyde, NY
"Simultaneous ring on multiple phones; anyone picks up and can then tell a colleague to take the call on "Line X." Entire network's traffic should be visible, preferably on LCD of handsets."
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CEO/President/Owner, Equipment Sales & Service, Pittsburgh, PA
"We will propose using for class 5 /4 switch for start up."
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CEO/President/Owner, Other Business Services, Marietta, GA
"Music or Messaging on hold.Custom Message Recordings.We currently have 1 phone line and 6 rollover lines. We will be cutting back to 5 Rollover lines when we upgrade."
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Accounting/Finance, Other Business Services, Aspers, PA
"Please, I need to obtain the service as soon as possible."
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CFO, Transportation/Logistics, Sabana Seca, PR
"Church office, 10 phones, 4 phone lines, easy to configure and use."
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Buyer, Non-Profit, Loveland, CO
"Looking for auto-attendant with ability to service customers from various websites + bi-directional virtual FAX services."
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CEO/President/Owner, Retail, North Bend, WA
"I have a list of options we require ,please e-mail me and I can forward it ,it was too long to go on Buyer Zone."
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CEO/President/Owner, Equipment Sales & Service, Charlotte, NC
"Able to expand offices and that it integrates with the VOIP set up we have in our NY office if possible."
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Buyer, Financial Services, Miami, FL
"The biggest challenge for the vendors with whom I have already spoken is that each of our employees has a DID line that is tied into our voice mail system to provide them with faxing in and out capabilities - in other words, personal fax numbers. We need to keep these same fax numbers and assign them to the same people as they are printed on numerous publications and on various web sites."
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Buyer, Education, Santa Barbara, CA
"Just starting research on coordinating 3 interelated businesses located in 1 building, with off-site subsideraries."
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Consultant, Health Care, Sedona, AZ
"IVR with personalized greetingACD to open agentno busy signalsself manage agentseasy call transferafterhours mode800 number portreal time monitoring & statsintegrate with office VOIPredundancy/uptime criticaloption for live agent emergency hotline."
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CEO/President/Owner, Other Business Services, Rochester, MI
"Currently using a single Verizon phone line for business office. We woudl prefer to have a single buiness phone number that allows us to have multiple users accessing phone services at the same time.Eg one line for inbound calls, ability to have multiple users using phones at the same time outbound..."
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CEO/President/Owner, Consulting, Arlington, VA
"We would like a minimum of 10 lines and unlimited minutes."
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Office Manager, Other Business Services, Bridgewater, NJ
"Voice mail by emailwe need to use our own numberFollow meHow many extensions are included in the price?24/7 greeting."
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Office Manager, Advertising/Marketing/PR, Jacksonville, FL
"Would appreciate not having to buy new phones. Currently have Toshiba VOIP and Digital phones."
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MIS/IT, Advertising/Marketing/PR, Hagerstown, MD
"I don't know if I am researching correctly.I am moving from current small office situation into one in which two people in different states will be running office. Membership organization. Calls from 800 number and established TX number into one or both employees. They will be in TX and MA."
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CFO, Non-Profit, Houston, TX
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