BuyerZone users' hosted PBX phone system requirements

We ask users of our quote request service to describe their hosted PBX phone system purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.

We hope these user comments help you get a sense of what types of hosted PBX phone systems other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.

BuyerZone user comments: hosted PBX phone system purchasing requirements

"Local number area code 954 with follow meinbound toll free number for USinbound(local or tollfree) and outbound efax prefer voip solution custom messages follow-me."
-- Partner/Principal, Real Estate, Hollywood, FL

"Phone system requirements / wish list-Must be a hosted solution with service provided over a point to point T-1.-Preferably provide internet connectivity over same connection.-Must be able to support a queue setup.-Must be able to track call times after a call is transferred off office phone system.-Must be able to support off site SIP based phones logging into queues.-Must be able to write real-time cdr events to a database-Must be able to combine several lines onto one conference call-Must be able to record calls, either record all calls or select to record certain calls.-Must have the ability to provide basic call routing with scripts.-Preferably be able to provide a few simple IVR scripts that log to a database."
-- Buyer, Consulting, Sandy, UT

"Do you have something where messages can be sent in e-mail form?Thanks."
-- Buyer, Non-Profit, Boulder, CO

"I already have a DK Strata Toshiba system I would like to use if possible."
-- General Manager, Manufacturing, Waynesboro, GA

"Mainly just the menu and multiple mailboxes and of course it has to fit into the budget."
-- CEO/President/Owner, Media/Entertainment/Publishing, Elkhart, IN

"We are looking for a hosted VOIP solution. We already have Cisco 7960 IP phones and would like to continue using them."
-- CEO/President/Owner, Computers - Hardware, Sandy, UT

"Ideally, also real time recording of calls and alarms once customer on hold for more than specifed time."
-- Partner/Principal, Health Care, Miami, FL

"I would need call forwarding on customer selection. Like press one for NC press 2 for VA."
-- CEO/President/Owner, Other Business Services, Cana, VA

"Predictive dialing call center hosted solution. Provider must be decent and good. Must work on SonicWall and two Bonded T1 lines. Not interest in some person with a couple colocation servers. Looking for a company that is robust, and not some small operation. I am looking for current WEB/Program technologies. I am not interested in some Applet. No old school developed in the late 90s software."
-- MIS/IT, Health Care, Los Angeles, CA

"Must be able to integrate with mobile phone services for follow me roaming features."
-- General Manager, Computers - Software, Chicago, IL

"Multiple incoming numbers that reach different greetings and menu options (multi brands)"
-- Office Manager, Wholesale, Brooklyn, NY

"Voicemail-to-emailability to use VoIP phones (Polycom 501, other SIP) and regular lines as extension targets."
-- MIS/IT, Computers - Software, Duluth, GA

"2W Technologies LLC is a business consulting company.Headquarters is in Chicago. This office has one AT&T land line and one Vonage VOIP.The staff office is in Meadville, PA. That office has 4 land lines including fax and 2 Vonage VOIP lines(5)Consultants are in various places throughout the country and are mobile. (8)We presently use Egix for virtual fax.because of coverage issues we have a variety of phone mobile service carriers."
-- Accounting/Finance, Computers - Software, Chicago, IL

"We will likely go through over 2000+ minutes on incomming calls."
-- Sales/Business Development, Restaurant, Pasadena, MD

"I am looking for a company that can sell these services to us at a wholesale price and let us brand their services in our name and resell them to our business clients. Looking for a virtual receptionist that we can resell."
-- CEO/President/Owner, Advertising/Marketing/PR, Palm Springs, CA

"To be able to identify that this is PBX forwarded call."
-- CEO/President/Owner, Transportation/Logistics, Rehoboth Beach, DE

"Looking for phone number that lets clients leave voice-mail msg. I can access the voice mails either via the phone or e-mail. Low, low cost. Nothing fancy."
-- CEO/President/Owner, Consulting, New York, NY

"Will be listed at 411 directory i need "find me follow me" feature."
-- CEO/President/Owner, Other Business Services, Panama City Beach, FL

"We are currently with Answer 360 receiving poor technical service. We need several (approx 15) seperate phone numbers (one for each product). Each number with an automated recorded response which at the end of the response gives the customer an option to connect to a live field rep.'s cell phone who then has the ability to accept or send to voicemail."
-- Partner/Principal, Retail, Lexington, KY

"1) Person dials in2) gets a menu option: for this, this, and this press 1 for that, that, and that press 23) call is forwarded to individual home phone or cell."
-- CEO/President/Owner, Education, Douglasville, GA

"Only need a system for recording training sessions and outbound phone calls. I would like a service that offers people the ability to call from any phone (like a cell phone, etc.) and have the call recorded."
-- CEO/President/Owner, Consulting, Minneapolis, MN

"We are a wellness center in Reading PA. This voicemail or office system needs to answer all incoming phone calls and have at least 10-12 extensions for each therapist. Also we use about 2500 minutes a month on incoming calls. The therapists will not check emails so that is not an option."
-- Office Manager, Health Care, Reading, PA

"Prefer several telepone numbers (and/or addresses) in several different cities."
-- Partner/Principal, Consulting, Aurora, OH

"Incoming calls must be identified as to what company is receiving the call."
-- CEO/President/Owner, Other Business Services, Teague, TX

"Need to keep our local telephone number ( it is not toll free)."
-- Marketing/Public Relations, Other Business Services, Ponte Vedra Beach, FL

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