We ask users of our quote request service to describe their hosted PBX phone system purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.
We hope these user comments help you get a sense of what types of hosted PBX phone systems other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.
BuyerZone user comments: hosted PBX phone system purchasing requirements
"Need a service for my call center.Our office is in colorado, call center in Lima Peru."
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CEO/President/Owner, Financial Services, Golden, CO
"Minimum requirements: efax capabilitiesmin of 2 extensions for call transfers1-800 number."
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CFO, Other Business Services, Fayetteville, NC
"Our Ukrainian team currently uses a single VOIP (Vonage) line to receive calls from US clients. We need three VOIP extensions: One for the US team, one for the Ukrainian team and one for our sublease office. We want to have all outgoing calls (from the Ukrane VOIP and US VOIP extensions) to appear to originate from the same number. The sublease office extension must appear as its own number for outgoing calls."
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MIS/IT, Computers - Software, Atlanta, GA
"We have one Associate renting an office space. We currently have a telephone system that is not capable to support this system. Norstar, an older model, we do not even have access to T1. Therefore, I need 1 video telephone that we can plug into his office and of course, the requirements to accomodate his situation with his clients."
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Consultant, Non-Profit, Spring, TX
"Looking for several numbers in different exchangesalso need listings in yellowpages."
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CEO/President/Owner, Construction/General Contracting, Richland, PA
"Also need a dedicated fax line and would like this number to be the same as telephone number except for last digit."
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Buyer, Advertising/Marketing/PR, New York, NY
"We are considering replacing our phone system. We need more info on your product."
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Partner/Principal, Retail, Minneapolis, MN
"Questions please: What are custom message recordings, auto. call distribution, DID. We also are non-profit."
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Administrative Assistant, Non-Profit, Orlando, FL
"I would like a local number for Fort Collins (area code (970)I would like the calls to forward to my cell phone or go to voicemail."
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Partner/Principal, Retail, Fort Collins, CO
"Want to purchase the system not lease per month.we have a mitel sytem now which needs replaced.someone needs to call us to helpus out.Thanks, yvonne or Mj or Purna."
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Sales/Business Development, Travel/Hospitality, Fort Wayne, IN
"We would require multiple phone numbers, for up to five companies that we host virtually. Need Auto-attendant with custom message recording for each number."
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Buyer, Manufacturing, Clawson, MI
"We would require multiple phone numbers, for up to five companies that we host virtually. Need Auto-attendant with custom message recording for each number."
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Buyer, Manufacturing, Clawson, MI
"Need to be able to schedule different messages at different times of the day.From 9AM to 12PM and 12:30PM to 5PM, callers will be prompted to select Sales or Support ACD Queues. Callers will either reach a live CSR or have the option of leaving a message if they get tired of waiting. If the caller is on hold for more than a specified time, he or she will be prompted (forced) to leave a message.From 5PM to 9AM, a message stating the company is closed will be played, and the caller will be prompted to leave a msg.From 12-12:30PM, a lunch time message will be played and the caller will be prompted to leave a msg."
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Partner/Principal, Information Services, Columbus, OH
"I have a "Virtual Phone Number" from ATT. I am a real estate company and all agents work from home. I want a system that callers will hear a recording and then can push a number to be transferred to the agents cell numbers or leave a message. Right now I have 5 agents but want mailboxes for at least 20 agents plus."
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CEO/President/Owner, Real Estate, Southlake, TX
"We have 15 phone lines and we need to make sure we have at least 25 mailboxes for employees."
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Receptionist, Financial Services, Ridgefield, CT
"Looking for a pbx system installed. already have 4 voip lines so ip pbx would probably be better. cost does matter, but fancy features are not necessary. speed in installation and post sale service is definately a plus. i've looked at talkswitch solutions (484vs) which seems good. i welcome additional suggestions. please include:1. estimated cost2. estimated time to install3. the type of system (or manufacturer) you look to install."
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Engineer/Programmer, Consulting, New York, NY
"We have a number that would be forwarded so we can use a local number from you if that is more economical. Looking for about 1000 minutes a month. Interested in knowing if you can supply voice talent and at what cost to record messages. Possible interested in VME. Must have call announce screening. Thanks."
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Partner/Principal, Equipment Sales & Service, South Ozone Park, NY
"-Ring to Any phone or VoIP (MSN Messenger or Google Talk)-Seperate Fax & phone number-Internet fax & VM delivery-Only 1 VM box needed-Custom Message (for 1 VM box)-Outlook Integration-fax or call from PC-419 US area code."
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CEO/President/Owner, Consulting, Fostoria, OH
"We already have 16 LG LIP 6830 phones, an edgewater router, and an edgewater POE switch."
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MIS/IT, Other Business Services, Miami, FL
"Mandatory:- Super easy to install and administer, plug and play- Voicemail to email, or remote notification- Top tier vendorNice plus:Remote managementWorks with analog phonesDial by name directoryOutbound caller ID management Rollover to second lineCall forwardingThree-way callingConference callingVirtual fax service."
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CEO/President/Owner, Consulting, Delmar, NY
"Hardwired requirements: If VoIP or hosted system will work or reduce cost, please quote:We will have one telephone board in "closet", but need 2 systems in which 2 phones ( one from each group) will have both groups of phone lines.GROUP 1: start with 25-40 phones (pick up 4 incoming lines, caller id, conference call, transfer to extensions & intercom features minimum) (potential growth), 1 attendant (all incoming & roll-over lines, multiple extensions, night service, all features), 1 extended feature phone (all incoming & roll-over lines including GROUP 2 lines, multiple extensions and all features). GROUP 2: start with 7 phones (pick up 3 incoming lines, caller id, conference call, transfer to extensions & intercom features minimum) (potential growth), 1 attendant (all incoming & roll-over lines, multiple extensions, night service, all features), 1 extended feature phone (all incoming & roll-over lines including GROUP 1 lines, multiple extensions and all features)."
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MIS/IT, Real Estate, Hot Springs Village, AR
"I want a specific area code - 352 for this virtual number and a prefix that must be a local number to a 689 prefix. It would be one of these prefixes that would make it a"local call"205,259,350,430,750,751,753, or296,330,399,46,461,539,689,748So it must be (352) "205" - XXXXIt must also be able to call land lines in France and the U.K. as well as cell phones in these countries without the use of broadband. And the switching of these receipt points (either cell phone of land line number) mustbe manageable either by computer access or from the actual phone itself.This virtual number will be called only 300 minutes per month."
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CEO/President/Owner, Education, Clearwater, FL
"I will need unlimited extensions,call transfer to out of office number.Each extension will need voicemail. easy to use web software."
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Consultant, Other Business Services, Elmont, NY
"The system needs to recognize and let us know what phone number the call came in on. We need to answer each call according to the company/website being called."
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CEO/President/Owner, Advertising/Marketing/PR, Los Angeles, CA
"We are trying to start a call center with approx 50 employees and very interested in your product. we will have a dialer system with approx 50 agents and need long distance service as well."
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Buyer, Other Business Services, Olathe, KS
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