BuyerZone users' hosted PBX phone system requirements

We ask users of our quote request service to describe their hosted PBX phone system purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.

We hope these user comments help you get a sense of what types of hosted PBX phone systems other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.

BuyerZone user comments: hosted PBX phone system purchasing requirements

"Need did's with its own custome greeting and auto attendant to patch or transfer callers with voice mail."
-- CEO/President/Owner, Other Business Services, Cincinnati, OH

"Pre-installation network infrastructure review to ensure optimal performance based on current LAN and WAN hardware."
-- CIO, Education, Miami, FL

"Basic virtual PBX with toll free number, auto attendant and voicemail."
-- CEO/President/Owner, Media/Entertainment/Publishing, Neodesha, KS

"If auto-attendant available great if not is ok as long as I can have that setup immediatelly."
-- Consultant, Consulting, Kensington, CT

"We will require that this phone system work over voip."
-- Buyer, Other Business Services, Cincinnati, OH

"10 seats, 3 conferance and 1 main line with findme/followme. we also need phones."
-- Consultant, Other Business Services, Burlingame, CA

"We already own our SIP phones and need a very high quality service for our scattered locations."
-- CFO, Manufacturing, Austin, TX

"I am a subscriber to Dish Network. I am in a bundle with Centurytel for my Dish, internet and telephone. I want to remain with dish, but want to leave Centurytel. My contract with Dish is up in Feb 2008. Is there anything you can do ffor me?"
-- Buyer, Retail, Caro, MI

"1-Tollfree Number1-Local Phone Number3-Live Extensions1-Voicemail Only ExtensionVirtual Number CapabilitiesVoice Message to Email-Interface w/OutlookCall Forwarding/Follow me capableVirtual NumbersCall RecordingWebsite Click to Call-Back FeatureCall TransferMultiple Calls & Simultaneous Voice MessagesVoice Message to TextPhone Features-Call Hold and Mute ButtonsSpeaker PhoneHeadset CapableDay/Night Messages-After hours greetings."
-- CEO/President/Owner, Travel/Hospitality, Minneapolis, MN

"I'm not sure if I selected the correct options above. I'm looking for a solution for handling retail customer service calls. I need a toll free and/or local number that rings to my home office line with a distinctive ring. I am the only employee. I would also like a fax # that would allow for actual faxed documents to be sent to me either via email or accessible through an online control panel. I would prefer to have the company record my greeting based on my script and allow me to modify later if necessary. I want to have at least 5 extensions for different departments and hold music to play during call transfer. I will need voice mail. I want a month-to-month plan."
-- CEO/President/Owner, Retail, Canton, MI

"Unlimited out bound calling . Toll free in bound calling."
-- Partner/Principal, Consulting, Surprise, AZ

"Service observe with whisper and barge. Call recording and storage."
-- CEO/President/Owner, Telecom/Utilities, Tacoma, WA

"We have a central office with 20-40 employees set up for normal office activities + a t-1 line for modest outbund telemarketing. now we need to add from 4-100 remote inbound staff all over the country to have inbound calls routed to, and possible routed back and then forwarded for hot transfer to clients."
-- CEO/President/Owner, Financial Services, Calabasas, CA

"Our needs are VERY simple - one phone at one small location with a few (three or four) options for our inbound callers, and voicemail capability."
-- Marketing/Public Relations, Retail, Portland, ME

"I would require the following features:Call attendantConference bridgeBusiness extensionsCall transferMusic on holdEnhanced voice mailVoicemail notificationSoft phoneBusy call forwardingIncoming call screeningAutomatic redial3-way conference calling I need a plan that includes:3 phone numbers5 extensionsUnlimited incoming calls1500 minutes outgoing."
-- Sales/Business Development, Computers - Hardware, Columbia, MD

"PBX with auto attendant, custom message recording to route calls to mulitple phone numbers with to look professional."
-- MIS/IT, Health Care, Jersey City, NJ

"VXML design for interface with separately hosted database that's part of a website"
-- Creative Design/Writing/Production, Media/Entertainment/Publishing, Cincinnati, OH

"Need houndreds of dids with directory listings. dont respond if the per listing price exceeds $0.65,thank you"
-- Office Manager, Advertising/Marketing/PR, Scottsdale, AZ

"Possibly the idea of being able to record a call for quality assurance"
-- Buyer, Retail, Brunswick, OH

"Must allow us to use our existing DID numbers. We have 5 users that work in an ACD Queue. Must be able to work with our RightFax faxing solution. Can it work with our CallXpress voice mail system?"
-- MIS/IT, Information Services, Green Bay, WI

"I nned create my virtual office with a number in Bogotá COlombia LOCAL, and a number at USA. (preffer NY or Fl.)ThanksSupport and prompt Messages in spanish and english."
-- CEO/President/Owner, Advertising/Marketing/PR, Miami, FL

"I have 2 companies running out of the same office. the same people would be able to answer for both companies."
-- CEO/President/Owner, Construction/General Contracting, Kings Mountain, NC

"Callers get a live receptionist who can answer questions such as charges, insurance coverage, times available for appointments, address, directions to the office. Be able to email me this information. Have an online scheduling, which allow patients to schedule themselves in open time slots. This would not disclose any information about time slots already scheduled to someone else."
-- Partner/Principal, Health Care, Wichita, KS

"I need a system that allows employees to answer the phone from remote locations on my premises(3 acres with multiple buildings) the employee will be inside and outside from time to time. i need auto transfer to the employee's cell and a default at a/o location."
-- Attorney, Legal, Brawley, CA

"Our phone system wish list: - Able to have extensions rerouted to employee cell phones as needed - Able to announce call transfers - Able to see when others are on the phone - Voice & Fax messages to be notified by email & accessible online either in email message or through a login - Ability to expand system as the company grows, would like the system to have the ability to expand to at least up to 100 employees - Must be able to setup call ques for sales, support, & possibly other division - Would like to be able to easily manage ques, have the ability to set who is primary call receiver in ques, secondary, third, etc… (not just random) - Caller ID would be nice - DID #s - Have the ability to manage the system remotely, when not in the office - Ability to set up conference calls for multiple parties, both inhouse and around the globe. Our budget is $25k complete."
-- Office Manager, Computers - Software, Easthampton, Massachusetts, MA

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