We ask users of our quote request service to describe their hosted PBX phone system purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.
We hope these user comments help you get a sense of what types of hosted PBX phone systems other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.
BuyerZone user comments: hosted PBX phone system purchasing requirements
"Call group, I.e. multiple phones ringing when a call to a DID comes in."
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Consultant, Consulting, Boca Raton, FL
"I already have an 800 number I will use with this service."
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CEO/President/Owner, Financial Services, West Dennis, MA
"Must have ring groups, and direct dial extensions. fax to email. voicemail to email. web based user interface."
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General Manager, Equipment Sales & Service, Columbia, MO
"I want for my customer when they call someone answeres or a machine answers and directs them to the indiviual they are looking for. example Press 1 for JaimePress 2 for DavidPress 3 for MikePress 4 for LidiaPress 5 for Melissaand so forth."
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Office Manager, Financial Services, Metairie, LA
"There are few employees in the company at present, but there is an expected high incomming call volume that the menus will take care of."
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CEO/President/Owner, Media/Entertainment/Publishing, Lynn, MA
"Our company recieves about 1,500-2,000 call a month.We would like to switch to an auto-attendant that would give all callers a brief message and then give three extensions (one being a general mailbox that would go straight to voicemail).We would like to keep our local ph number as our primary number."
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Buyer, Real Estate, North Bergen, NJ
"I would like to have one state-wide number for my business through which all incoming calls are routed to the appropriate area sales rep."
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Partner/Principal, Health Care, Las Vegas, NV
"I need to have virtual number in ukraine so my clients can reach me at no cost. Thank You."
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CEO/President/Owner, Other Business Services, Wesley Chapel, FL
"6 MB T1 X N circuit dedicated to voice. Presently under contract for Polycomm SIP phones and Edgemarc switch, but uncertain current provider can meet our needs or schedule. Application is support and sales call centers with largely in-bound long distance traffic."
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MIS/IT, Computers - Software, Palm Coast, FL
"Phone to be answered by auto attendant in office in NYC. Transfer to my secretary in the office or to me in the office, or on days when I work from home, to me at home."
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Attorney, Legal, New York, NY
"Importnat features I'm looking for: voicemail to email, fax to email. We spend about 4000+ minutes/month receiving and making phone calls."
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CEO/President/Owner, Retail, Suwanee, GA
"This is for a client of mine in Springfield. They currently have a key system 10-line that they have outgrown."
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CEO/President/Owner, Consulting, Eldon, MO
"We need an auto attendant to answer calls to our local 864 area code #, provide dial-by-name option and forward callers to our real estate agents' cell phones. The cell phones will handle voicemails."
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Partner/Principal, Real Estate, Greenville, SC
"Each extension has a ID and Password.Up to 1,000 or more mailboxes."
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CEO/President/Owner, Advertising/Marketing/PR, Plantation, FL
"Basically, we are looking for a means for callers to automatically receive a message instructing them to press a numerical button for one issue, a second button for another issue, etc. And to have the system automatically forward those calls to the appropriate person in the field on her/his cell phone."
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Marketing/Public Relations, Real Estate, Atlanta, GA
"Need to have some extensions in the US and some in the UK."
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General Manager, Telecom/Utilities, Red Bank, NJ
"Would prefer voice mails to also be sent in email attachments."
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Sales/Business Development, Other Business Services, Arvada, CO
"When I am on a call and the other phones rings I would like it answered. Also I would like music for those on hold."
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General Manager, Retail, Joplin, MO
"Must be able to identify calls coming in from three different businesses."
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CEO/President/Owner, Construction/General Contracting, Westminster, CO
"Looking to set up a virtual PBX. I want to allow callers to use one phone number, get an auto attendant, and be able to select an extension to speak to one to five employees (with room to grow to more. Once a caller selects an extension, that call should be routed to the employee's phone via VoIP. Unlimited minutes throughout the US, Mexico and Canada.This is the ideal scenario, but I am open to less flexible solutions."
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CEO/President/Owner, Consulting, Dillon, MT
"I want all customers to dial a single number. They will be offered a menu of approx. 5 extensions (e.g. billing, sales, etc.). Once they punch in the number of the option they want, their call will be directed to the MOBILE phone of the person responsible for the desired department. Thanks."
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Partner/Principal, Health Care, Bryan, OH
"The systems need to work and connect and integrate with Oracle Siebel CRM/CTI and call routing systems and our SAP Business One ERP systems that are planned."
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CEO/President/Owner, Manufacturing, Oak Brook, IL
"This is for a home based business. I need to have a dedicated fax line, local voice line number AND a toll free voice line number. I will need call forwarding feature as I will be on the go. Also need two extensions - one for my partner who lives in Seattle, Washington and one for myself."
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CEO/President/Owner, Travel/Hospitality, Fredericksburg, VA
"By pressing certain ext# it would direct the phone at that desk."
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Administrative Assistant, Health Care, Tampa, FL
"I want my customers to call an 800 #, get routed to the auto attendant with options to press to an information only mailbox. Once they receive the information I want them to have the option to press another number to either leave a message or to press to my cell phone."
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Administrative Assistant, Education, Shelton, CT
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