We ask users of our quote request service to describe their hosted PBX phone system purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.
We hope these user comments help you get a sense of what types of hosted PBX phone systems other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.
BuyerZone user comments: hosted PBX phone system purchasing requirements
"I have 6 Sales Engineers positions through out the country and need them to be able to dial into a queue so that the sales people have one number to call to access engineering support."
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Sales/Business Development, Computers - Software, Herndon, VA
"Would like option for phone to go to another line - if the one dialed is busy. Option for auto attendant or receptionist. Option - for direct dial to a user (rather than thru an extension)."
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Facilities/Operations, Education, Atlata, GA
"Need to be sure all calls get through - now have 3 lines (one number with two roll-overs) to 4 people and it is will common to have 2 or 3 lines occupied at the same time - is this possible with hosted pbx and how much more will my phone per minute charges be?"
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CEO/President/Owner, Other Business Services, Stevensville, MD
"We are a restaurant so we need- call routing to recordings like "Press one for directions, press two for hours"- stats on number of inbound calls as well as outgoing. - eight phone units, one cordless."
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CIO, Restaurant, Milwaukee, WI
"We are looking for a call center on demand solution. My partner and I are looking to start an inbound call center service using primarily remote or home agents."
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CEO/President/Owner, Other Business Services, Williston, ND
"If your hosted-PBX solution does not CURRENTLY include CALL RECORDING FOR ALL LINES, then don't bother contacting me as this is a mandatory requirement."
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MIS/IT, Other Business Services, Houston, TX
"- phone rings to a receptionist and can be routed to individual people.- DID- voicemail- we have standard voicemail features.- email- fax to email."
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Buyer, Real Estate, West Hartford, CT
"Prefer an unlimited mins in US plan - do not need international."
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CEO/President/Owner, Advertising/Marketing/PR, Redding, CA
"I want an auto attendant only. The ideal service would only transfer ans release calls for a flat monthly fee and no per-minute charges."
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CEO/President/Owner, Manufacturing, Canterbury, NH
"There will be 3 distinct businesses within the office so each will need a direct dial extension as well as the ability to transfer a call from the main number to a direct dial extension."
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CEO/President/Owner, Consulting, Upper Marlboro, MD
"We stand up January 1. We have received a $10 million grant for operating expenses in the coming five years."
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CEO/President/Owner, Non-Profit, Wilmington, DE
"Call agents to support caller id for our customer support agents."
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CEO/President/Owner, Computers - Software, Mckinney, TX
"Would like to levearge IP phones and also allow out employess the ability to take their phones home and connect to their DSL service with the same fuctionality.would like to know ways we could leverge unified messaging too."
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Buyer, Consulting, Birmingham, AL
"Want the ability to forward calls to a land line or cell phone.Multi-party conferencing is secondary. We have a conferencing service but always looking for a cheaper option."
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Facilities/Operations, Consulting, Shrewsbury, MA
"We are a small 3 person tax/accounting office. We have one person who will answer phones most of the time. We need at least two fax lines, 3 telephone lines, and the ability to have internal communication between each of the telephones for purpose of paging each other to pick up calls or communication between the 3 offices. We antiiate a need to add a 4th employee in about 1 year from January one. This purchase will be made in December to be installed as soon as possible after January 1, 2008."
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CEO/President/Owner, Consulting, Jacksonville, FL
"Would like to use our existing toll free number to ring into this system. Would like Auto-attendant, custom music on hold, custom message recordings, voicemail to email, infound faxing reception, conferencing, simultaneous ring (configurable to sequential ring or hunt groups, etc.)."
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General Manager, Information Services, Phoenix, AZ
"We are looking for a phone system that can forward calls to several numbers, and the numbers to be forwarded to can be changed immediately. We would also like a live voice if possible, if not, multiple lines/extensions for up to at least 6 individuals."
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Marketing/Public Relations, Computers - Software, Chesterfield, MO
"Pleasse answer these questions-can i use soft phones?-do i need a router?-do i need a network swith?"
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Administrative Assistant, Health Care, Bell, CA
"It may be necessary to install another phone line to handle the most frequently used number."
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CEO/President/Owner, Construction/General Contracting, Oak Brook, IL
"I'm looking for a system for the office with 6 lines at least 4 phones.We are a dental office we would like auto attendent to be able to page or contact the DR when patient call in with an emergency and it's after office hours."
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Dentist/Physician, Health Care, Sunnyvale, CA
"I need to be able to use my phone with my cell phone so that when i am on the road i can still get my calls."
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CEO/President/Owner, Real Estate, Vineland, NJ
"We currently have 4 incoming lines; 3 that 'hunt', and one dedicated fax line. It's an old Panasonic hybrid system, and I want to be sure that the new system will work with the current wiring (box in basement, Panasonic phones in office)."
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CEO/President/Owner, Computers - Software, Bronxville, NY
"-Credit card billing feature auto attendant-Credit card billing machine for off line orders-Email calls and messages in audio format as attachment-Recording of calls-Speech commands."
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MIS/IT, Manufacturing, Port Chester, NY
"We need:Call recording ( monitor employees calls )Call center reportingAble to see who is on a phone call now by managers."
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CEO/President/Owner, Computers - Software, Bradenton, FL
"We do not need a receptionist service. We need a system that kicks into place when we are unable to answer our phone. We must keep all our current local, toll-free and fax numbers."
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Office Manager, Other Business Services, Spring, TX
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