We ask users of our quote request service to describe their hosted PBX phone system purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.
We hope these user comments help you get a sense of what types of hosted PBX phone systems other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.
BuyerZone user comments: hosted PBX phone system purchasing requirements
"A handset that is cordless. Sales people need to be able to walk around and answer calls. Also must be able to pick up after 2 rings to go into message machine playing a we will be with you shortly message."
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Buyer, Retail, Fair Oaks, CA
"Naviance may be interested in replacing its VoIP based PBX upon the completion of the current equipment lease (March 2008). The current environment is a Zultys MX250 at the primary location in Washington DC connected to the PSTN via a PRI. The secondary location, in Broomfield, Colorado, is equipped with a Zultys MX25 that connects to the PSTN via PRI and connects back to the primary location via SIP over a VPN between the offices. There are 7 remote users outside of these two offices that connect back to the Washington DC office via VPN for SIP connections of their local VoIP phones. The telephone sets are a combination of Polycom IP501 and IP601 handsets. There is one (1) FXS connection at each location (Broomfield, CO and Washington, DC). Naviance currently has 30 users connected to the PBX."
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MIS/IT, Computers - Software, Washington, DC
"We would like to host all of this within an MPLS network for data AND voice."
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MIS/IT, Health Care, Danbury, CT
"All agents/Independent Contractors will be using broadband access through Verizon wireless cards in laptops or through cable connections to desktops. I'm not sure if that is T1/T3 or DSL.We also need "follow me anywhere" capabilities."
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CEO/President/Owner, Travel/Hospitality, Buffalo, NY
"Need a phone system that allows transfering calls between offices and properties where each person is easily reachable no matter where they are byt extension and that will transfer to any place that the person may be. i also need auto attended greetings and direct calls to various departments. The ability to automatically transfer the call to a different location should no one pick up with that i also need to know what property the call is coming from. is this something your company can help me with."
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Administrative Assistant, Real Estate, Oklahoma City, OK
"I am looking foro a basic auto attendant to greet all callers. If they still need to talk with someone after hearing the greeting, they will simply press a key and be put through. It will go to one main line, not voice mailboxes or anything like that."
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Marketing/Public Relations, Restaurant, Moosic, PA
"Just looking for a service that lets people leave messages and possibly call forwarding. Need to be able to record our own outgoing messages for about 10-20 voicemail boxes."
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Buyer, Other Business Services, San Francisco, CA
"As notes in #8 above, my main need is to be able to record a voicemail once and then push it out to a group of remote workers. They would be notified via text message that a new voicemail has arrived."
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Facilities/Operations, Wholesale, Newport News, VA
"We would like customers to be able to dial 1 number and get a message to press 1 for john, press 2 for john, etc. and have the calls forwarded to that person's cell phone."
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CEO/President/Owner, Financial Services, Great Barrington, MA
"We have a NYC location and a Naples FL office location - with ability to "click and go" and have phones fowarded. We want to have the phone personally answered and if not available forwarded accordingly. Have additional questions for #8."
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Administrative Assistant, Financial Services, New York, NY
"Local phone lines will be transferred to this number so the caller will receive auto attendant. Then the calls will be transferred either to one of our locations or to employees who work at home."
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R&D, Retail, Vine Grove, KY
"I need an auto attendant phone for at least 4 choices."
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CEO/President/Owner, Education, Passaic, NJ
"Need nice professional voice to take calls and direct calls. Actually do not have so many depts. but want to appear like a larger company. Need solution options."
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General Manager, Manufacturing, Winchester, TN
"We currently have Packet8 VoIP VPBX, and are very unhappy with it. We are needing phone to phone transfers, ring groups, call forwarding, etc."
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MIS/IT, Other Business Services, Monument, CO
"Employees need voice mail as well as calling waiting, call forwarding, this will be for 100 employees in three different buildings and about 25 from remote locations. Two buildings are next to each other and one is across town."
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MIS/IT, Education, West Mifflin, PA
"Want Voicemail to PC, Call Hold, Call Transfer, Music on Hold, Forward Calls to Cell phone."
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Sales/Business Development, Computers - Software, Littleton, MA
"Primary inbound number as a business, with extension dials that forward to specified numbers. + voicemail.Recordable messages preferred."
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CEO/President/Owner, Information Services, Teaneck, NJ
"Unlimited minutes for both long distance and local. Auto attendant, e-mail fax with different phone number."
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Accounting/Finance, Equipment Sales & Service, Homestead, FL
"We are looking for a hosted pbx that does not charge double billing, that allows a live on-site receptionist to answer calls, announce the caller live over an extension, and then transfer the caller to that extension."
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Office Manager, Education, New York, NY
"Looking for auto-attendant, call forwarding to service center locations, possible fax solution to drop extra dedicated line."
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Sales/Business Development, Financial Services, Canton, OH
"I am in need of 4 virtual lines to be routed from a pre-existing 888 number. These 4 lines need to be connected to the cell phones of each person."
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Buyer, Construction/General Contracting, Maple Valley, WA
"Not sure of terminology- 3 people, possibly 4 will be in system - located in different cities. Need single number call-in with distribution to individuals."
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Consultant, Travel/Hospitality, Sonora, CA
"1. Transfer existing number to be hosted2. Use extensions for 4 to 9 users based on the existing main line."
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CEO/President/Owner, Government, Herndon, VA
"We want to keep the main number, have it transferred."
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Buyer, Other Business Services, Columbia, MD
"This service would be for a telephone answering service, There would be calls coming in on 800 numbers specific for each client, operators would need to be able to log on and off at will from remote locations."
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Buyer, Other Business Services, Las Vegas, NV
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