We ask users of our quote request service to describe their hosted PBX phone system purchasing requirements in detail so the vendors we match them to can provide customized information in response. Now we're sharing these buyer requirements with you.
We hope these user comments help you get a sense of what types of hosted PBX phone systems other users are choosing and what considerations are important to the average buyer. Take a look and you'll probably see some responses that are relevant to your business.
BuyerZone user comments: hosted PBX phone system purchasing requirements
"We currently own a 95 unit apt/hotel in Scottsdale and use and old Hitachi 5000 PBX system. We provide free local calls and NOTHING else. It is programmed to NOT allow any kind of call but a local (480) telephone number. The system is old, expensive and complicated to use. I'm looking for an affordable system that can handle the incoming and outgoing calls of the 95 units. Currently I am using 2 T1 lines and am not sure this is necessary. Being a small business I do not want to spend 10k or 20k on a complex PBX system. I need something simple, affordable and reliable. Any help would be great!Thanks."
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CEO/President/Owner, Travel/Hospitality, Scottsdale, AZ
"Best price and service for 3 Mpbsfor voice and data."
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CEO/President/Owner, Manufacturing, Vero Beach, FL
"I need as system where it roll overs to the next available rep. if rep A is busy it automatically goes to rep B is busy it will go automatically to rep C and so on and so forth. i need a rollover system that will get to my free rep."
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CEO/President/Owner, Financial Services, Brooklyn, NY
"All options in spanish also , i am looking to filter all incoming calls."
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Office Manager, Other Business Services, Winter Park, FL
"Needs to be able to handle remote offices & work-at-home personnel."
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CIO, Education, Downers Grove, IL
"I currently use a PRI based Nortel PBX in my own office. I would like to start using VOIP to allow me to move to smaller office and let more people work from home. We get around 600-800 calls 5 days a week. I need reporting capabilities, hunt groups etc."
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CEO/President/Owner, Computers - Software, Mobile, AL
"My small US company is considering using a workforce, one at first, in Chile. We would like to investigate how a phone system would work with them, call transfers, conferencing and them calling clients in the US and worldwide."
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Partner/Principal, Transportation/Logistics, Sterling, VA
"I would also like to be able to control our auto attendant menu's and redirection options."
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CIO, Health Care, Norcross, GA
"Three plus people (growing). Each in their own home offices. Looking for one main number plus DID for each employee. Also looking for fax numbers for each employee, delivered to e-mail. Voice mail delivered to e-mail."
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CEO/President/Owner, Computers - Software, Franklin, TN
"I have an example of the call flow that I can email to give a better idea of what we need. I'm not technical so I don't really know how to explain what we need."
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Attorney, Legal, Seattle, WA
"This system would need to use one number and to be able to be answered in different parts of the country (CO & NY) as our Customer Service is provided in NY and our Production Facuility is in CO. The ability to transfer calls between locations would be great - answering machines on each end would also benifit."
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Buyer, Other Business Services, Parker, CO
"I need to have a virtual auto attendant, ability to dial extentions directly, customize messages, schedule hours of business and holiday hours, transfer calls to outside lines and within the company, work off multiple ISP."
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Office Manager, Legal, San Diego, CA
"Co. has main office with 3 desks/3 telephones; rest of force works from home offices and on-the-road (cellphones). Need hunting feature and call forwarding; and need to tie in one virtual worker / telecommuter who lives/works in Lima, Peru (has DSL broadband). Plan to expand the Lima office into a customer support center with 2-6 reps, each with computer/Softphone, and want the hosted PBX to include them in the Miami number, if possible. Outlook integration, custom "company services announcement", and music-on-hold would be nice, but not essential."
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CEO/President/Owner, Consulting, Coral Gables, FL
"I need 2 lines business + home and i want both lines publish in 411,directory assistance."
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Sales/Business Development, Other Business Services, New York, NY
"We have currently 4 lines and need calls forwarded to each individual with voice mail."
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CEO/President/Owner, Travel/Hospitality, La Habra Hts., CA
"At this stage I am looking for a monthly cost per head for the above - just rough costs will do. It is VERY inlikely that we will go for a virtual hosted system so please do not spend too much time on this - we just need to show a monthly per head cost at this investigative stage for all of the features included above."
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MIS/IT, Health Care, Atlanta, GA
"I Have 5 Number I need to transfer in because bus is going to close that provides services now they will give you the numbers."
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CEO/President/Owner, Construction/General Contracting, Savannah, GA
"Must be a female voice i am in the adult industry."
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Receptionist, Travel/Hospitality, Saint Petersburg, FL
"We currently have (3) Cisco 7970 Series IP Phones that we would like to use."
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General Manager, Consulting, Mount Pleasant, MI
"This is for a pizza company that has franchises across the US, and they need to have all the various locations calls routed to the call center reps when they are at the office, or at home."
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Marketing/Public Relations, Financial Services, Greensburg, PA
"I need it to be compatible with our current phone system wich is panasonic kx-t7433."
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General Manager, Real Estate, Vacaville, CA
"Simply need a virtual pbx/voicemail solution that can handle 8 or so extensions, auto attendant, dial by name directory. No need for hardware."
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Partner/Principal, Consulting, Redwood City, CA
"We need a system that we can train our call center staff located in remote offices. We need to be able to listen in on calls and record for coaching and quality control."
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CFO, Other Business Services, New Martinsville, WV
"Auto attendantauto information such as our productsauto info on direction or addressauto take message if stylist is with a clientauto call transfer to stylist."
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CEO/President/Owner, Health Care, Miami, FL
"A small to mis size telemaerking company looking to update its communication system and improve the intergation between the phone system and the server."
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Administrative Assistant, Other Business Services, Carlsbad, CA
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