Related IVR Articles & Advice

Working with interactive voice response software

Although telephone service providers are ready and willing to help your company with its communication needs, there are times when doing things yourself is more productive.

Source: BuyerZone

IVR call center: Offering customer service and sales innovation

Conducting business can often be overwhelming. Businesses constantly struggle to balance labor costs, innovations in technology, and the need to serve their customers.

Source: BuyerZone

IVR hosting: weighing the benefits

When choosing to route much – or all – of your company's phones through an IVR system (interactive voice response), one of the decisions you'll need to make is whether to have the hardware and software hosted on-site, or off-site by a third party.

Source: BuyerZone

Benefits of an IVR phone system

For some businesses, it’s not practical or economical to have staff members answering customer calls 24 hours a day, seven days a week.

Source: BuyerZone

IVR player: how it works

If your business is considering the move to interactive voice response, or IVR for short, there are a few different aspects you'll need to consider in making your purchase.

Source: BuyerZone

IVR services: multiple solutions for different needs

When most people think of interactive voice response services (or IVR), the first thing that comes to mind is probably an electronic customer service representative. This type of solution allows the customer to their banking information, inquire about shipping status, and more.

Source: BuyerZone

IVRs: Pros and cons

Interactive voice response (IVR) systems take the burden of customer service calls off of your staff by letting callers navigate through menus of information using voice responses or by pressing buttons on their phone.

Source: BuyerZone

Benefits of an IVR system

When customers call your company with a question or complaint, they want a quick and easy resolution to their issue. They don't want to listen to on-hold music or promises that a customer service agent will be on the line soon.

Source: BuyerZone

Is outbound IVR right for you?

Although interactive voice response (IVR) can be a fairly passive telephone system, you can use the same technology to be proactive about your business.

Source: BuyerZone

Project plan for IVR implementation

Many U.S. and international companies are developing a project plan for IVR implementation. The actual use of IVR technology (interactive voice response) might not be used for years, but in covering such tasks as scripts and IVR server setup, business owners can prepare their companies for the future.

Source: BuyerZone

Benefits of speech enabled IVR

If your business experiences a high volume of calls, there are going to be times when your workers are overwhelmed. There will also be times of day when you can't afford to have staff on-site, and yet your customers may find those hours convenient for them to perform simple actions such as accessing their account.

Source: BuyerZone

Speech recognition IVR: beneficial to multiple industries

One great way businesses can maximize productivity, lower costs, and increase customer satisfaction is by taking advantage of new and emerging technologies.

Source: BuyerZone

VoiceXML hosting: is it right for you?

If your company owns a phone bank, it's likely that your operators have a script they work from. Step 1 is likely greeting the customer, while step 2 might be to ask if the customer knows what department they want.

Source: BuyerZone

VoIP IVR applications: a recipe for success

Sometimes, when two different technologies are used in tandem, the result is greater than the sum of its parts.

Source: BuyerZone