Speech-enabled IVR

pulse releases pulsevoice version 3.60

RICHMOND HILL, ON - pulse, a leader in computer telephony solutions, today announced the release of pulsevoice version 3.60. This release includes many enhanced features, and specifically, the ability to integrate with Nuance software to support the latest in speech recognition technology.

pulsevoice V3.60 is a comprehensive interactive voice response system for inbound and outbound call automation. pulsevoice provides the framework for a variety of products, including IVR and VRU systems, automatic and predictive dialers, audiotext, long distance and calling card platforms, and tele-conferencing solutions.

For pulse, integration with Nuance speech software was an imminent next step. Using Intel Dialogic voice processing boards, pulsevoice users can now take advantage of the latest in speech recognition technology for voice recognition and verification services as well as text-to-speech processing. pulsevoice also supports enhanced features like “barge-in” - it allows a caller to interrupt the prompt at any time and quickly routes them to the desired menu (rather than having to wait for the prompt to finish).

With a speech-enabled IVR, customer service is never ignored - clients get the information they need quickly and easily, eliminating the touchtone mazes that cause customer confusion and irritation. Speech capabilities also provide companies with unlimited possibilities for the automation of additional information and services. For businesses in countries where DTMF (dual tone multi frequency) or touchtone services are not supported, speech is a fundamental necessity.

By creating a “conversational IVR”, companies can now provide their customers with a user-friendly, natural experience - still delivering all the benefits of automation but with an added personal touch. The pulsevoice V3.60 speech-enabled IVR is available worldwide.

About pulse

With installations in over 35 countries around the world, pulse maintains its global presence as a provider of computer telephony solutions. Combining market-leading software and professional services expertise, pulse gives organizations confidence in the reliability and integrity of its telecommunications solutions. From its corporate headquarters in Richmond Hill, Ontario, pulse delivers flexible and affordable platforms while offering 24/7 technical support and expert consultation. Award-winning products include pulsevoice for IVR/ASR, pulseteleserve for telephony ASP, pulsesoftswitch for flexible switching, pulsesmartdialer for automated outbound dialing, and pulseconference for audio conferencing services.