Time and Attendance IVR

pulse introduces interactive voice response (IVR) solution for HR processes

RICHMOND HILL, ON - pulse, a leading provider of computer telephony solutions, today announced the development of a voice-enabled application to cost-effectively automate time consuming Human Resources (HR) tasks. Built on the Microsoft Speech Server 2004, pulse's interactive voice response (IVR) solution - pulsevoice-hr - is targeted to help an organization optimize its business processes for time and attendance reporting and scheduling.

In addition to the robust IVR functionality, pulsevoice-hr offers two tangible methodologies for increasing workforce productivity and reducing operating costs. pulsestar (time and attendance reporting module) and pulsestats (scheduling module) were designed to take advantage of the latest advancements in speech technology while creating a secure, user-friendly environment for all levels of management and staff.

Organizations looking to adopt speech technology need a solution that will enable them to handle multiple modes of interaction, be it DTMF (dual-tone, multi-frequency), telephony or multimodal. By investing in Microsoft Speech Server, enterprises can accommodate existing and future business needs. This is especially true for companies running multiple inter-city, inter-state, or international operations. pulsevoice-hr provides them with one centralized source to effectively address the needs of its entire workforce.

pulsevoice-hr is able to offer 24-hour access to extensions and information to ensure the continuous operation of mission critical communication systems between human resources departments and all levels of employees no matter where they are physically located. This automation also helps to reduce payroll and keypunching errors, and improve data collection time and processing.

"IVR solutions are the cornerstone of our company," says Mohan Markandaier, pulse's director of marketing and sales. "Most people are comfortable operating a standard or cellular telephone, and porting this mature application to the Microsoft Speech Server makes the system easier to use and more accessible."

pulsevoice-hr offers a stable, comfortable operating environment for everyone. By simply dialing into the system and speaking the information or request, the caller can quickly perform tasks like attendance or absentee reporting, make vacation requests, and confirm, trade or bid on shifts. pulsevoice-hr also provides outbound automated services to provide managers and supervisors with alerts, data, costs, etc., to ensure their departments are continuously operating with the right personnel. Because it is an IVR, pulsevoice-hr also has additional features and functionality like general information lines, employee surveys, benefit details, health and safety information.

Beta testing of pulsevoice-hr is currently underway. Its general release for the US and Canada is targeted for later this year.

About pulse

With installations in over 35 countries around the world, pulse maintains its global presence as a provider of computer telephony solutions. Combining market-leading software and professional services expertise, pulse gives organizations confidence in the reliability and integrity of its telecommunications solutions. From its corporate headquarters in Richmond Hill, Ontario, pulse delivers flexible and affordable platforms while offering 24/7 technical support and expert consultation. Award-winning products include pulsevoice for IVR/ASR, pulseteleserve for telephony ASP, pulsesoftswitch for flexible switching, pulsesmartdialer for automated outbound dialing, and pulseconference for audio conferencing services.